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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why do I continue to get Plugin crashes and "unresponsive Plugin" messages, no matter what I do?

  • 4 uphendule
  • 11 zinale nkinga
  • 16836 views
  • Igcine ukuphendulwa ngu FredMcD

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BEFORE I get too into this, I must note that I'm using Windows 10...

within the span of roughly two hours, I've been experiencing multiple plugin crashes and "unresponsive Plugin" messages. I've tried numerous methods of fixing this, including: resetting firefox, checking to see if my plugins are up to date (which they are), un-installing and re-installing Flash, checking updates for firefox its self, disabling the "use hardware acceleration when available" option.... none of it worked. the persistent warning continues to pop up, despite my efforts to correct it; Message appearing on youtube http://prntscr.com/8gnfp1 and another on Mozilla Support while I was trying to get help on the topic http://prntscr.com/8gnghr

this issue has been getting exceedingly worse in the last few days, but has been a minor problem starting around 8/25/15. It's getting to the point where normal browsing, searching for information to do homework, and even business efforts regarding the selling of my artwork are nearly impossible to complete because the same errors are occurring - which, in turn, stall out my browser.

before ANYONE asks, here are my crash reports, starting from the most recent at the top, to the point where the problem first arose at the bottom. if anyone could help me, that would be immensely appreciated. Failing a College class because i cant complete the homework is extremely embarrassing and uncalled for - and losing out on money-making opportunities to help pay for said classes is even worse.

Submitted Crash Reports (directly copied and pasted from the Crash Report page): Report ID Date Submitted bp-8fad8ff0-9d07-45df-a478-58b4b2150915 9/15/2015 11:51 AM bp-cc53fc8b-87ab-4611-8651-3e2442150915 9/15/2015 11:50 AM 1bb86fab-6c8a-4a14-b707-1f7a6980e9d7 9/15/2015 11:48 AM db2a04fc-bc28-4f5c-acfa-be610645c190 9/15/2015 11:48 AM 53928bb1-d6d1-4b1e-90c7-c1aefdef0bda 9/15/2015 11:47 AM c50026b1-f594-47cd-94fe-0a74f38144dd 9/15/2015 11:39 AM 43f4abda-96f7-4db0-9bda-da45c0ddc9c7 9/15/2015 11:38 AM 76dbc9fd-b4fa-4fc4-9e87-ff3114ead501 9/15/2015 11:38 AM bp-5bf73279-3bb6-4563-9746-ce1522150915 9/15/2015 11:26 AM 41e15f97-99b2-4b5f-81da-fe65fa460a4d 9/15/2015 11:06 AM bp-0c1ff35f-fdea-4612-87f0-1ad182150915 9/15/2015 10:20 AM a58530b3-7b93-4342-a501-200821c62c66 9/14/2015 8:44 PM 2e1dcd72-4542-4f84-a1a5-4c847fbaa612 9/14/2015 8:43 PM a64b76d7-a980-4388-ab39-764f6a8c2532 9/14/2015 8:27 PM 76969cc8-1e2a-484c-8b3c-bd1e62aa82d8 9/14/2015 8:15 PM f75b5575-7552-464e-94b4-f66d236ee8dd 9/14/2015 8:13 PM 4f3d1ac7-f320-4206-b361-69edc4a030a8 9/12/2015 5:50 PM 7fe4d921-82fc-459a-9c86-bad53f731026 9/12/2015 5:29 PM 2c28d774-e084-4e2a-b2fd-d693d5dc35a3 9/12/2015 5:28 PM 58d1a72c-1c76-4995-ba0e-7df1d43d7e48 9/11/2015 7:21 PM fb12e274-3048-4256-b9ce-111663390155 9/11/2015 10:02 AM 1c26489a-a67c-4332-b9a4-be85944e6a9b 9/11/2015 9:55 AM 8335fc04-6d85-4b6a-aaae-541cbe7d973b 9/11/2015 9:54 AM 11d50f9d-35b1-4345-8745-9bdcad95a3de 9/11/2015 9:53 AM 9cf2192d-5ea9-45e6-bec8-cdefc6952ed8 9/10/2015 11:37 PM 16403906-c723-4fdf-b5bb-ab7f8c8dee44 9/10/2015 11:29 PM f824ff9e-6c4d-49cb-9a0e-345d53d6527a 9/10/2015 11:24 PM 7a5852fa-01f3-4472-a1d5-fd8e810ea630 8/26/2015 6:51 PM 44069640-f40c-472e-bd73-48965f21c435 8/25/2015 9:36 PM

PS. Just in case this still doesn't display properly, here's a screen-shot of my crash report page: http://prntscr.com/8gnps6 )

Isisombululo esikhethiwe

Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 11.9 r900
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (4)

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Isisombululo Esikhethiwe

Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 Shockwave Flash 11.9 r900
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.232
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
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awesome! thank you so much @FredMcD that actually worked! (of course, the only thing i didnt try, mainly because i didnt know i had two versions of the same plug-in) everything's running smoothly now :) videos are working, and i'm assuming flash games should be too

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Glad to help. Safe surfing.