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New HP windows 10, firefox frezing constintly

Kuphostiwe

I have a New HP running windows 10, I installed Firefox for Win 10 all new it keeps freezing 3-4 times a day, if its left sitting open with tabs open, I come back its frozen. have to close Firefox with task manager. I have refreshed Firefox , reinstalled Firefox , updated all computer drivers none were needed , Tested with No extensions running (ad block is installed it made no difference before or after install, Please Advise what the next step would be to try. Thanks

I have a New HP running windows 10, I installed Firefox for Win 10 all new it keeps freezing 3-4 times a day, if its left sitting open with tabs open, I come back its frozen. have to close Firefox with task manager. I have refreshed Firefox , reinstalled Firefox , updated all computer drivers none were needed , Tested with No extensions running (ad block is installed it made no difference before or after install, Please Advise what the next step would be to try. Thanks

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 40.0.3
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Izandiso

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Trend Micro BEP Firefox Extension 9.1.0.1030 (tmbepff@trendmicro.com) (Akusebenzi)
  • Trend Micro Osprey Firefox Extension 2.0.0.1082 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}) (Akusebenzi)
  • Trend Micro Toolbar 9.0.0.1150 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon(TM) R7 Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x130f
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 2b35103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-6-2015
  • driverDate2:
  • driverVersion: 15.201.1101.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Wesley Branton
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Kuphostiwe

Please refer to the Firefox hangs or is not responding - How to fix article on the Mozilla Support Knowledge Base.

If nothing in that article helps, please let us know.

Please refer to the [[Firefox hangs or is not responding - How to fix]] article on the Mozilla Support Knowledge Base. If nothing in that article helps, please let us know.