Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox is my browser of choice and until 2 weeks ago everything was fine. From then I can no longer download new transcription work from FreeBMD. Why??

  • 6 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

more options

Firefox has to be removed from my computer every time I need to contact FreeBMD. I then have to reload Internet Exlorer before I can continue. Firefox is then re installed so I can continue with other work that is incompatable with Internet Explorer. Sure there must be a way round this, and it appears that all those transcribing from the Northern Hemisphere are having the same or similar issues. Any chance you an sort this and re-set to 2 weeks ago , or tweek the upgrade to allow access, pleasd:):):).

Isisombululo esikhethiwe

I have both IE and Firefox. These messages sound strange to me.

I've called the big guys to help you. Good luck.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (6)

more options

Security Issue: Update your Flash Player Version
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers

Why do you need to remove Firefox? Are you getting a message?

Do Not remove Win IE. It is a part of Windows and removal can cause problems.

Please provide public links we can check out.


In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Thanks for your quick response. Please understand that when I am attempting to download data from FreeBMD I do allow access to Firefox. All other of the areas of the requested site work well and access is as it should be.

I don't think the fact that I use XP is a problem, maybe old and unsupported now , but it is stable. I have been informed by my co-ordinator in NZ that others are having the same probem as me and this has only occured over the last 2 weeks.

I don't get a message to remove Firefox , but with it still on my computer I cannot download with ie. Then I have to re-load as other sites won't load correctly with ie but love firefox. Hope this can get sorted soon, either that or mail me the old drivers, then I can send them to NZ and they can be shared amongst those in my position, problem solved . Wish it was that easy:)

Take care Dx

more options

Isisombululo Esikhethiwe

I have both IE and Firefox. These messages sound strange to me.

I've called the big guys to help you. Good luck.

more options

What buttons and steps are you taking to "download new transcription " in this site?

more options

Hi, Just went to check download issue and as well as for myself and the other volunteer transcribers around the world who were having the same problem, I thank you. Access to allocated files and download worked perfectly. Awesome piece of work:):):). Sorry there was no reply to the above post but it did not show in my mail box. Keep up the good work and take care Dx

more options

dhiest said

it did not show in my mail box

Such e-mail is always sent to the address on file with the web site.

Check your user profile at the site.

Go to the top of any web page and press your user name to see your Mozilla profile. Including your questions and answers.