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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How can I get my Firefox back to normal?

  • 9 uphendule
  • 1 inale nkinga
  • 466 views
  • Igcine ukuphendulwa ngu Psyberwulf

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I unfortunately had the experience to have my left Shift key stuck when I reopened my browser. It gave me the option to 'refresh or reset' and not ever seeing this before I chose 'reset' which got rid of all my addon's and features.

Since that it mistakenly reset my browser I am now stuck in what seems like an eternal proverbial safe mode. I cannot download any files nor can I access any website which requires me to update data to my browser (this includes browser based games). Not only that any time I visit the Firefox support, the page is strictly text-only and makes trying to solve my problem ever so difficult (as it all just jumbles things together repeating itself numerous times.

I have uninstalled and reinstalled the browser with no success in being able to access the net short of just text pages. This is an extreme frustration and would greatly appreciate any help in restoring my browser back to its wonderful self where I can browse with my favorite browser rather than using Microsoft Edge (like I am having to use right now to post this).

Many thanks in advance.

Isisombululo esikhethiwe

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate.

Try to disable HTTPS scanning in Avast Web Shield.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (9)

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Evidently it didn't add my image... So here is what I get all the time.

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Do you still have the Old Firefox Data folder on your desktop? If so, please see this post for the steps to manually roll back the Refresh:

https://support.mozilla.org/questions/1069219#answer-762489

I haven't tested all those steps on Windows 10, but I think they should work.


Regarding your screen shot, I think you are having problems because Firefox is no longer set up to trust Avast's encrypted scan feature. Assuming the "roll back" works, you won't need additional info on that, but if you're interested, see this thread:

https://support.mozilla.org/questions/1079690

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said

Do you still have the Old Firefox Data folder on your desktop? If so, please see this post for the steps to manually roll back the Refresh: https://support.mozilla.org/questions/1069219#answer-762489 I haven't tested all those steps on Windows 10, but I think they should work.

I tried that and I still end up with the same result. Its as if it is permanently locked in safe mode.

Okulungisiwe ngu Psyberwulf

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Sorry, that wasn't to fix the stuck Shift key, just to get your data back.

If you stab the key vigorously numerous times, does Firefox get the message?

Have you tried shutting down and restarting Windows?

Also, Safe Mode doesn't screw up the layout of web pages. If that's still happening, something else is causing that.

  • Are you getting any secure certificate errors?
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It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed.

Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this. If it doesn't help then close and restart Firefox or reboot the computer.


What Anti-Virus security software do you have?

You can copy the cert8.db file from the "Old Firefox Data" folder on the desktop to current Firefox profile folder to recover stored (intermediate) certificate.

You can use this button to go to the current Firefox profile folder:

Okulungisiwe ngu cor-el

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jscher2000 said

Have you tried shutting down and restarting Windows?

Yes. Nothing changed.


jscher2000 said

  • Are you getting any secure certificate errors?

I did get a secure certificate error trying to view a video on a webpage, but did not get the same error when I visited the actual site from where the video was from.

I went to the family settings and I had no option to choose a particular individual. The only screen I get is to add a child or another adult first.

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cor-el said

It is possible that some of the status keys have the wrong state and Firefox sees them as still pressed. Try to press all the status keys (Shift, Ctrl, Alt) a few times to see if that helps to recover from this. If it doesn't help then close and restart Firefox or reboot the computer.

No sticky keys or Firefox recognizes them as pressed. Restarting Firefox and rebooting resulted in no change.

cor-el said

What Anti-Virus security software do you have? You can copy the cert8.db file from the "Old Firefox Data" folder on the desktop to current Firefox profile folder to recover stored (intermediate) certificate.

I am currently running Avast Free Antivirus along with Malwarebytes.

I copied the cert8.db file from the old to the current and nothing changed. I am still are unable to download data.

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Isisombululo Esikhethiwe

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate.

Try to disable HTTPS scanning in Avast Web Shield.

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cor-el said

There is security software like Avast and Kaspersky that intercept secure connections and send their own certificate. Try to disable HTTPS scanning in Avast Web Shield.

This! Thank you! Thank you! THANK YOU! It was Avast's HTTPS scanning that was causing the problem with downloading and accessing data. And even the support page is back to its normal graphical glory! You are the man! Uber prop's to you my friend!