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Firefox crashes at startup

Kuphostiwe

Firefox crashes at startup (even in safe mode). I've uninstalled and reinstalled a fresh copy of 40.0.2; and deleted and created a new profile. IE and Chrome both work fine.

The crash ID's that I've submitted are bp-1d1c5a1d-bacb-4ede-adce-d88542150824 and bp-89c9e6a5-2db9-4e6d-a426-aad5f2150824

Firefox crashes at startup (even in safe mode). I've uninstalled and reinstalled a fresh copy of 40.0.2; and deleted and created a new profile. IE and Chrome both work fine. The crash ID's that I've submitted are bp-1d1c5a1d-bacb-4ede-adce-d88542150824 and bp-89c9e6a5-2db9-4e6d-a426-aad5f2150824

Eminye Imininingwane Yohlelo

Fakela amapulagi

Adobe Flash 18, Java 8u45

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

Eminye Imininingwane

AdapterDeviceID: 0x1616
AdapterDriverVersion: 10.18.10.3995
AdapterSubsysID: 2216103c
AdapterVendorID: 0x8086
AvailablePageFile: 3703750656
AvailablePhysicalMemory: 987357184
AvailableVirtualMemory: 1789882368
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 38469632
BreakpadReserveSize: 67108864
BuildID: 20150812163655
CrashTime: 1440456582
EMCheckCompatibility: true
Email: gregg_kishida@jabil.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1440445502
Notes: Cisco VPN
AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 2216103c, AdapterDriverVersion: 10.18.10.3995
D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 1065
StartupTime: 1440456581
SystemMemoryUsePercentage: 65
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20150812163655","version":"40.0.2","vendor":"Mozilla","platformVersion":"40.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":2699,"isWow64":false,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2015,"locale":"en-US"},"hdd":{"profile":{"model":"SAMSUNG MZ7TE256HMHP-000","revision":"EXT0"},"binary":{"model":"SAMSUNG MZ7TE256HMHP-000","revision":"EXT0"},"system":{"model":"SAMSUNG MZ7TE256HMHP-000","revision":"EXT0"}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"2216103c","RAM":null,"driver":"igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.10.3995","driverDate":"10-27-2014","GPUActive":true}]}},"settings":{"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true}},"profile":{"creationDate":16671},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"40.0.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16671,"updateDay":16671},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.10.32","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.10","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16407},{"name":"Adobe Acrobat","version":"11.0.10.32","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.10","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16407},{"name":"Google Update","version":"1.3.28.1","description":"Google Update","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-vnd.google.update3webcontrol.3","application/x-vnd.google.oneclickctrl.9"],"updateDay":16671},{"name":"Silverlight Plug-In","version":"5.1.40416.0","description":"5.1.40416.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":16541},{"name":"Java(TM) Platform SE 8 U40","version":"11.40.2.26","description":"Next Generation Java Plug-in 11.40.2 for Mozilla browsers","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-java-applet","application/x-java-bean","application/x-java-vm","application/x-java-applet;version=1.1.1","application/x-java-bean;version=1.1.1","application/x-java-applet;version=1.1","application/x-java-bean;version=1.1","application/x-java-applet;version=1.2","application/x-java-bean;version=1.2","application/x-java-applet;version=1.1.3","application/x-java-bean;version=1.1.3","application/x-java-applet;version=1.1.2","application/x-java-bean;version=1.1.2","application/x-java-applet;version=1.3","application/x-java-bean;version=1.3","application/x-java-applet;version=1.2.2","application/x-java-bean;version=1.2.2","application/x-java-applet;version=1.2.1","application/x-java-bean;version=1.2.1","application/x-java-applet;version=1.3.1","application/x-java-bean;version=1.3.1","application/x-java-applet;version=1.4","application/x-java-bean;version=1.4","application/x-java-applet;version=1.4.1","application/x-java-bean;version=1.4.1","application/x-java-applet;version=1.4.2","application/x-java-bean;version=1.4.2","application/x-java-applet;version=1.5","application/x-java-bean;version=1.5","application/x-java-applet;version=1.6","application/x-java-bean;version=1.6","application/x-java-applet;version=1.7","application/x-java-bean;version=1.7","application/x-java-applet;jpi-version=1.8.0_40","application/x-java-bean;jpi-version=1.8.0_40","application/x-java-vm-npruntime","application/x-java-applet;deploy=11.40.2","application/x-java-applet;javafx=8.0.40"],"updateDay":16604},{"name":"Java Deployment Toolkit 8.0.400.26","version":"11.40.2.26","description":"NPRuntime Script Plug-in Library for Java(TM) Deploy","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/java-deployment-toolkit"],"updateDay":16604},{"name":"Shockwave Flash","version":"18.0.0.232","description":"Shockwave Flash 18.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":16671}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 5658615808
TotalPhysicalMemory: 2830192640
TotalVirtualMemory: 2147352576
URL:
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 40.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{80490EEB-1B6C-40EF-96F8-06FFBB18A4B4}] SEQPACKET 21 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{80490EEB-1B6C-40EF-96F8-06FFBB18A4B4}] DATAGRAM 21 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{428FFCD6-C571-470B-B657-1EC8529A2DFE}] SEQPACKET 19 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{428FFCD6-C571-470B-B657-1EC8529A2DFE}] DATAGRAM 19 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B9BD7CC6-AA9C-4D93-8E6E-8EF3DF102FE8}] SEQPACKET 17 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B9BD7CC6-AA9C-4D93-8E6E-8EF3DF102FE8}] DATAGRAM 17 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CF164F8F-6011-4C0A-9462-07E709E044D2}] SEQPACKET 15 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CF164F8F-6011-4C0A-9462-07E709E044D2}] DATAGRAM 15 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31F48A81-961A-4EA6-8D3D-60E5A05F7FB1}] SEQPACKET 11 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{31F48A81-961A-4EA6-8D3D-60E5A05F7FB1}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D6AC983-55D6-4D83-BB30-DA6C8D562344}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D6AC983-55D6-4D83-BB30-DA6C8D562344}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C9338D2C-741C-44FB-95D8-A2CCFDE7C815}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C9338D2C-741C-44FB-95D8-A2CCFDE7C815}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{294482A0-4C84-40C8-86F1-111BD69B91E5}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{294482A0-4C84-40C8-86F1-111BD69B91E5}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8402EF63-BD70-4787-9531-1572938239B5}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8402EF63-BD70-4787-9531-1572938239B5}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1FC317AC-AE0C-4EC5-B14D-73DEBB92C073}] SEQPACKET 13 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1FC317AC-AE0C-4EC5-B14D-73DEBB92C073}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ACE63845-89E0-46D8-9818-877F83F455D2}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ACE63845-89E0-46D8-9818-877F83F455D2}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D9208A2D-EE00-4BD3-B23C-CF888B78C9D5}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D9208A2D-EE00-4BD3-B23C-CF888B78C9D5}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1C592489-E108-45A1-87A7-ECA52E873C25}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1C592489-E108-45A1-87A7-ECA52E873C25}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{80490EEB-1B6C-40EF-96F8-06FFBB18A4B4}] SEQPACKET 22 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{80490EEB-1B6C-40EF-96F8-06FFBB18A4B4}] DATAGRAM 22 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{428FFCD6-C571-470B-B657-1EC8529A2DFE}] SEQPACKET 20 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{428FFCD6-C571-470B-B657-1EC8529A2DFE}] DATAGRAM 20 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B9BD7CC6-AA9C-4D93-8E6E-8EF3DF102FE8}] SEQPACKET 18 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B9BD7CC6-AA9C-4D93-8E6E-8EF3DF102FE8}] DATAGRAM 18 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CF164F8F-6011-4C0A-9462-07E709E044D2}] SEQPACKET 16 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CF164F8F-6011-4C0A-9462-07E709E044D2}] DATAGRAM 16 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{31F48A81-961A-4EA6-8D3D-60E5A05F7FB1}] SEQPACKET 12 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{31F48A81-961A-4EA6-8D3D-60E5A05F7FB1}] DATAGRAM 12 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5D6AC983-55D6-4D83-BB30-DA6C8D562344}] SEQPACKET 10 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{5D6AC983-55D6-4D83-BB30-DA6C8D562344}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C9338D2C-741C-44FB-95D8-A2CCFDE7C815}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C9338D2C-741C-44FB-95D8-A2CCFDE7C815}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{294482A0-4C84-40C8-86F1-111BD69B91E5}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{294482A0-4C84-40C8-86F1-111BD69B91E5}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8402EF63-BD70-4787-9531-1572938239B5}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{8402EF63-BD70-4787-9531-1572938239B5}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

FredMcD
  • Top 10 Contributor
4255 izisombululo 59584 izimpendulo
Kuphostiwe

The crash report flagged these programs;

Sensor.dll = ThinkVantage Active Protection System

OS_PLUGIN.DLL = Trojan Program or os_plugin.dll = Digital Guardian = Verdasys, Inc

ame_smtpsensor.dl = Digital Guardian

AE_Agent_Plugin.dll = Digital Guardian

ame_outlooksensor.dll = Digital Guardian

ae_mailsensor_plugin.dll = Digital Guardian

dgapi.dll file is a software component of Digital Guardian

icudt52.dll = International Components for Unicode +++++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs

1010493 RESOLVED WONTFIX Startup crash in dgapi.dll (Digital Guardian)


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Download the current Digital Guardian full installer. Then remove the program from your system.

Reboot. Then run a registry scan / repair. Do not re-install Digital Guardian at this time. Start Firefox. Are there any problems?

The crash report flagged these programs; Sensor.dll = ThinkVantage Active Protection System OS_PLUGIN.DLL = '''Trojan Program''' or os_plugin.dll = Digital Guardian = Verdasys, Inc ame_smtpsensor.dl = Digital Guardian AE_Agent_Plugin.dll = Digital Guardian ame_outlooksensor.dll = Digital Guardian ae_mailsensor_plugin.dll = Digital Guardian dgapi.dll file is a software component of Digital Guardian icudt52.dll = International Components for Unicode +++++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs 1010493 RESOLVED WONTFIX Startup crash in dgapi.dll (Digital Guardian) ------------------ You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. -------------------- Download the current Digital Guardian full installer. Then remove the program from your system. Reboot. Then run a registry scan / repair. Do not re-install Digital Guardian at this time. Start Firefox. Are there any problems?
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Run those scans and please post back to the thread to see how it went. The signature is a dll by Digital Guardian is a security software as far as I know from the bug the crash report is related to. It is only supported by ESR versions of Firefox: https://www.mozilla.org/en-US/firefox.../faq/

Run those scans and please post back to the thread to see how it went. The signature is a dll by Digital Guardian is a security software as far as I know from the bug the crash report is related to. It is only supported by ESR versions of Firefox: [https://www.mozilla.org/en-US/firefox/organizations/faq/]

Umnikazi wombuzo

My company uses Digital Guardian as part of their suite of security programs, so this is not a Trojan. I do not have rights to remove this app (and it will be automatically reinstalled if it could be removed).

My company uses Digital Guardian as part of their suite of security programs, so this is not a Trojan. I do not have rights to remove this app (and it will be automatically reinstalled if it could be removed).
FredMcD
  • Top 10 Contributor
4255 izisombululo 59584 izimpendulo
Kuphostiwe

Tell your tech to tell Digital Guardian to leave the browsers alone.

Tell your tech to tell Digital Guardian to leave the browsers alone.
cor-el
  • Top 10 Contributor
  • Moderator
17526 izisombululo 158458 izimpendulo
Kuphostiwe

See also:

  • bug 1010493 - Startup crash in dgapi.dll (Digital Guardian)

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html

See also: *[https://bugzilla.mozilla.org/show_bug.cgi?id=1010493 bug 1010493] - Startup crash in dgapi.dll (Digital Guardian) <i>Please do not comment in bug reports<br>https://bugzilla.mozilla.org/page.cgi?id=etiquette.html</i>