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Close, minimize and maximize buttons dead; all windows (download, About Firefox, ...) keep hanging.

Kuphostiwe

Hi everyone, I have quite a mess here. Firefox 40.2, Windows 8.

First, the Close, Minimize and Maximize buttons on the top right of my browser windows do not work - they do not even change colour when hovering the cursor over them. ALT+F4 for close doesn't work either, so in order to close my Firefox, I need to right click on the running application and click on "close window".

Second, all "extra" windows which I open, become inactive and keep hanging there. For example, clicking (in the menu) on "help" - "about firefox" produces a window which becomes inactive and just stays there. The same goes for the "download" window - the one which gives me the option to open or to save. Once I click on it anywhere, it becomes inactive and I am controlling the original browser window, as if the inactive one was not there (but it is!).

The problem persists in safe mode. I have tried refreshing the browser, no result. I have re-installed the browser, no result. I have created a new profile, no result either.

I have run Malwarebytes anti-malware, negative results.

Any help is very appretiated, I am lost here. Thank you!

Hi everyone, I have quite a mess here. Firefox 40.2, Windows 8. First, the Close, Minimize and Maximize buttons on the top right of my browser windows do not work - they do not even change colour when hovering the cursor over them. ALT+F4 for close doesn't work either, so in order to close my Firefox, I need to right click on the running application and click on "close window". Second, all "extra" windows which I open, become inactive and keep hanging there. For example, clicking (in the menu) on "help" - "about firefox" produces a window which becomes inactive and just stays there. The same goes for the "download" window - the one which gives me the option to open or to save. Once I click on it anywhere, it becomes inactive and I am controlling the original browser window, as if the inactive one was not there (but it is!). The problem persists in safe mode. I have tried refreshing the browser, no result. I have re-installed the browser, no result. I have created a new profile, no result either. I have run Malwarebytes anti-malware, negative results. Any help is very appretiated, I am lost here. Thank you!

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Picasa plugin
  • Shockwave Flash 18.0 r0

Isisebenziso

  • Firefox 40.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/40.0.2/WINNT/en-GB/

Izandiso

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 167d1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 8-13-2014
  • driverDate2:
  • driverVersion: 10.18.10.3910
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4300 izisombululo 60396 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

Umnikazi wombuzo

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Yes, the problem is still there in safe mode.

''FredMcD [[#answer-772001|said]]'' <blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? </blockquote> Yes, the problem is still there in safe mode.
cor-el
  • Top 10 Contributor
  • Moderator
17670 izisombululo 159841 izimpendulo
Kuphostiwe

Is the Firefox window maximized?

If the window is maximized then you can toggle this pref to disable displaying the tabs in the title bar:

  • browser.tabs.drawInTitlebar

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.


If you use a non standard windows theme or made other appearance changes then try to revert those changes and try a (different) standard theme or Windows wallpaper.

  • Control Panel > Personalization > Theme & Window Color and Appearance
Is the Firefox window maximized? If the window is maximized then you can toggle this pref to disable displaying the tabs in the title bar: * browser.tabs.drawInTitlebar You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config ----- If you use a non standard windows theme or made other appearance changes then try to revert those changes and try a (different) standard theme or Windows wallpaper. * Control Panel > Personalization > Theme & Window Color and Appearance

Umnikazi wombuzo

Thanks for the tips. None of this works, though, the Firefox window still behaves oddly.

Thanks for the tips. None of this works, though, the Firefox window still behaves oddly.
cor-el
  • Top 10 Contributor
  • Moderator
17670 izisombululo 159841 izimpendulo
Kuphostiwe

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall