X
Thinta lapha ukuze uye kuveshini yamakhalekhukhwini kusayithi.

Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox opens in wWin 10 but am unable to enter any data and it does go to my homepapge

Kuphostiwe

I installed Win 10 on my Toshiba laptop and when I launch Firefox it opens but then just hangs up. It does not go to my homepage. It has all my bookmarks but when I click on one, nothing happens. I ran it in safe mode, same thing happens. I uninstalled, downloaded fresh version (40.0.2) and it will not go beyond opening. Anyone else experience something like this?

I installed Win 10 on my Toshiba laptop and when I launch Firefox it opens but then just hangs up. It does not go to my homepage. It has all my bookmarks but when I click on one, nothing happens. I ran it in safe mode, same thing happens. I uninstalled, downloaded fresh version (40.0.2) and it will not go beyond opening. Anyone else experience something like this?

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • 5.1.40728.0
  • Shockwave Flash 18.0 r0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Creative Cloud Desktop Plugin.v_2_0_0_0

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:25.6) Gecko/20150723 Firefox/31.9 PaleMoon/25.6.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------------- Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''Network.''' Look for '''Configure How Firefox Connects''' and press the '''Settings''' button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use '''No Proxy.''' If there is a problem, then try '''System Proxy.''' ------------ Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe
https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''40'''

Umnikazi wombuzo

FredMcD..

I am using the latest version (40.0.2) I tried no proxy, auto-detect proxy settings for this network and use system settings and none of them will open Firefox to connect. I have a browser called Pale Moon which uses the Mozilla engine and it works just fine. I am directly connected to my router. I tried disconnecting from the router and just going wireless and the same thing happens.

FredMcD.. I am using the latest version (40.0.2) I tried no proxy, auto-detect proxy settings for this network and use system settings and none of them will open Firefox to connect. I have a browser called Pale Moon which uses the Mozilla engine and it works just fine. I am directly connected to my router. I tried disconnecting from the router and just going wireless and the same thing happens.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

And the firewall?

And the firewall?

Umnikazi wombuzo

FredMcD

I am using Norton Security provided by my internet provider (comcast). I turned it off and retried Firefox and it sill will not access the web. I appreciate your help.

FredMcD I am using Norton Security provided by my internet provider (comcast). I turned it off and retried Firefox and it sill will not access the web. I appreciate your help.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

To make sure that the profile is not corrupt can you try to open Firefox with the profile manager?

To make sure that the profile is not corrupt can you try to open Firefox with the profile manager? *[[Use the Profile Manager to create and remove Firefox profiles]]

Umnikazi wombuzo

I did what you asked and started Firefox from the profile manager and it opened but again it hung up and would not connect to the internet. It shows my saved bookmarks, but none of them will launch. You did not mention if I should delete the default profile so I didn't. If you want me to try that, let me know. Thank you for trying to help. After conversion to Windows 10, this is the only program that will not work. My brother in law has 2 laptops and one desktop converted to Win/10 and all 3 of his machines have Firefox working just fine.

I did what you asked and started Firefox from the profile manager and it opened but again it hung up and would not connect to the internet. It shows my saved bookmarks, but none of them will launch. You did not mention if I should delete the default profile so I didn't. If you want me to try that, let me know. Thank you for trying to help. After conversion to Windows 10, this is the only program that will not work. My brother in law has 2 laptops and one desktop converted to Win/10 and all 3 of his machines have Firefox working just fine.
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

The old profile has the old data, so if the new one worked it could be moved over. Back up and restore information in Firefox profiles

The old profile has the old data, so if the new one worked it could be moved over. [[Back up and restore information in Firefox profiles]]

Umnikazi wombuzo

Am sorry... I'm not a very advanced user so I'm not following at all what I need to do in regards to making changes to the Firefox profiles. And if it requires using Firefox at all, it's useless as I do not have a working version of the browser. I'll use Chrome for the time being.

Am sorry... I'm not a very advanced user so I'm not following at all what I need to do in regards to making changes to the Firefox profiles. And if it requires using Firefox at all, it's useless as I do not have a working version of the browser. I'll use Chrome for the time being.