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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox is so slow. I have to keep closing it down. Its like dial up.

  • 19 uphendule
  • 6 zinale nkinga
  • Igcine ukuphendulwa ngu psop

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I have refreshed. Reset. re-installed.

So slow like a dial up.

Someone told me there is a 64bit version. Is that true? If so how do I get that and get all of my bookmarks . open tabs etc.

I have refreshed. Reset. re-installed. So slow like a dial up. Someone told me there is a 64bit version. Is that true? If so how do I get that and get all of my bookmarks . open tabs etc.

All Replies (19)

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32 should work. Please try this;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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Yes the problem is still there.

Does it matter how many tabs are open? I have the settings set so a tab only loads when it is clicked on.

Firefox is at the moment unusable. Chrome is fine. Internet explorer I dont use.

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Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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When I try to check out about:support it says not responding and then if I wait a long time it responds.

Okulungisiwe ngu psop

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Application Basics

Name: Firefox Version: 40.0.2 Build ID: 20150812163655 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/20 (default: false)

Crash Reports for the Last 3 Days

Report ID: bp-d7eb6331-66bf-4a83-bbe9-5312c2150819 Submitted: 1 day ago

All Crash Reports


Name: Adblock Plus Version: 2.6.10 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Auto-Sort Bookmarks Version: 2.9 Enabled: true ID: sortbookmarks@bouanto

Name: Tree Style Tab Version: 0.15.2015030601.1-signed Enabled: true ID:

Name: Adobe Acrobat - Create PDF Version: 1.2 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

Name: Adobe Contribute Toolbar Version: 6.1 Enabled: false ID: {01A8CA0A-4C96-465b-A49B-65C46FAD54F9}

Name: Avast Online Security Version: Enabled: false ID:

Name: Skype Click to Call Version: Enabled: false ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}


Adapter Description: AMD Radeon HD 6670 Adapter Description (GPU #2): Intel(R) HD Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter Drivers (GPU #2): igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: 1024 Adapter RAM (GPU #2): Unknown Asynchronous Pan/Zoom: none Device ID: 0x6758 Device ID (GPU #2): 0x0102 Direct2D Enabled: true DirectWrite Enabled: true (6.2.9200.17461) Driver Date: 12-19-2012 Driver Date (GPU #2): 12-12-2012 Driver Version: Driver Version (GPU #2): GPU #2 Active: false GPU Accelerated Windows: 20/20 Direct3D 11 (OMTC) Subsys ID: 03f21043 Subsys ID (GPU #2): 0000000c Supports Hardware H264 Decoding: false Vendor ID: 0x1002 Vendor ID (GPU #2): 0x8086 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 6670 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 true false browser.places.smartBookmarksVersion: 7 true browser.sessionstore.upgradeBackup.latestBuildID: 20150812163655 browser.startup.homepage: browser.startup.homepage_override.buildID: 20150812163655 browser.startup.homepage_override.mstone: 40.0.2 browser.tabs.insertRelatedAfterCurrent: false browser.tabs.insertRelatedAfterCurrent.backup: true dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.2 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1437758506 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1431087056 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150812163655 media.gmp-manager.lastCheck: 1440072920 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1439495887 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 0 print.printer_Adobe_PDF.print_bgcolor: false print.printer_Adobe_PDF.print_bgimages: false print.printer_Adobe_PDF.print_colorspace: print.printer_Adobe_PDF.print_command: print.printer_Adobe_PDF.print_downloadfonts: false print.printer_Adobe_PDF.print_duplex: 1515870810 print.printer_Adobe_PDF.print_edge_bottom: 0 print.printer_Adobe_PDF.print_edge_left: 0 print.printer_Adobe_PDF.print_edge_right: 0 print.printer_Adobe_PDF.print_edge_top: 0 print.printer_Adobe_PDF.print_evenpages: true print.printer_Adobe_PDF.print_footercenter: print.printer_Adobe_PDF.print_footerleft: &PT print.printer_Adobe_PDF.print_footerright: &D print.printer_Adobe_PDF.print_headercenter: print.printer_Adobe_PDF.print_headerleft: &T print.printer_Adobe_PDF.print_headerright: &U print.printer_Adobe_PDF.print_in_color: true print.printer_Adobe_PDF.print_margin_bottom: 0.5 print.printer_Adobe_PDF.print_margin_left: 0.5 print.printer_Adobe_PDF.print_margin_right: 0.5 print.printer_Adobe_PDF.print_margin_top: 0.5 print.printer_Adobe_PDF.print_oddpages: true print.printer_Adobe_PDF.print_orientation: 0 print.printer_Adobe_PDF.print_page_delay: 50 print.printer_Adobe_PDF.print_paper_data: 9 print.printer_Adobe_PDF.print_paper_height: 11.00 print.printer_Adobe_PDF.print_paper_name: print.printer_Adobe_PDF.print_paper_size_type: 0 print.printer_Adobe_PDF.print_paper_size_unit: 1 print.printer_Adobe_PDF.print_paper_width: 8.50 print.printer_Adobe_PDF.print_plex_name: print.printer_Adobe_PDF.print_resolution: 1515870810 print.printer_Adobe_PDF.print_resolution_name: print.printer_Adobe_PDF.print_reversed: false print.printer_Adobe_PDF.print_scaling: 1.00 print.printer_Adobe_PDF.print_shrink_to_fit: true print.printer_Adobe_PDF.print_to_file: false print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0 print.printer_Adobe_PDF.print_unwriteable_margin_left: 0 print.printer_Adobe_PDF.print_unwriteable_margin_right: 0 print.printer_Adobe_PDF.print_unwriteable_margin_top: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_bgcolor: false print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_bgimages: false print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_colorspace: print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_command: print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_downloadfonts: false print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_duplex: 1515870810 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_edge_bottom: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_edge_left: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_edge_right: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_edge_top: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_evenpages: true print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_footercenter: print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_footerleft: &PT print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_footerright: &D print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_headercenter: print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_headerleft: &T print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_headerright: &U print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_in_color: true print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_margin_bottom: 0.5 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_margin_left: 0.5 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_margin_right: 0.5 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_margin_top: 0.5 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_oddpages: true print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_orientation: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_page_delay: 50 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_paper_data: 9 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_paper_height: 11.00 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_paper_name: print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_paper_size_type: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_paper_size_unit: 1 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_paper_width: 8.50 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_plex_name: print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_resolution: 1515870810 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_resolution_name: print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_reversed: false print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_scaling: 1.00 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_shrink_to_fit: true print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_to_file: false print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_unwriteable_margin_left: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_unwriteable_margin_right: 0 print.printer_HP_Officejet_6500_E710n-z_(Copy_1).print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1438178654

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features

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As a test, disable Avast.

You did not say the program crashed.

atidxx32.dll = Advanced Micro Devices =

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No change with Avast disabled.

It hasn't crashed today!

Am I suppose to download this Driver in the link?

Okulungisiwe ngu psop

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Can somebody please help me with this problem?

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You can check for problems with the places.sqlite database file in the Firefox profile folder.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
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As already mentioned I have tried safe mode.

I do not understand those links you gave me.

places.sqlite - how am I suppose to find problems in this folder if i dont know what I am looking for.

I am not a computer whizz, just a regular user and I would just like some simple advice to make firefox not to act as a dial up.

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psop said

places.sqlite - how am I suppose to find problems in this folder if i dont know what I am looking for.

cor-el said

You can check for problems with the places.sqlite database file in the Firefox profile folder.

Places Maintenance is an add-on. Put it on your system. Then run it. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Find Places Maintenance and press the Options button.

Under Preset, press the button and choose All. Then press the Execute button near the bottom.

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Did you still have problems when you ran the Computer in Safe Mode?

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Ok I have done that. Now what?

Yes same problems in safe mode.
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So anymore help. I have done all of the above? It is still like a slow dial-up.

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Does booting the computer in Safe mode with network support not help as well?

Try a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile.


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I have done all of these things and it doesn't help. I created a new profile and I lost all my bookmarks and everything and its still slow!

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You can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Could someone please help me to get firefox running back to normal. I have tried everything you said with no luck

Okulungisiwe ngu psop

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Is there any employees on here from Firefox. i have had this slow problem for at least 2 months. I really like using Firefox and all my bookmarks are saved here. if it doesnt speed up I will have to go to chrome :(