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Firefox is crashing when I am on facebook and trying to pull up words with friends from within facebook. I have used firefox for a few years,this is a new prob

Kuphostiwe

the moment I try to open words with friends within FB firefox crashees.

the moment I try to open words with friends within FB firefox crashees.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • 5.1.40728.0
  • Website Logon Plugin
  • NPWLPG

Isisebenziso

  • Firefox 40.0.2
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/40.0.2/WINNT/en-US/

Izandiso

  • Webroot Filtering Extension 1.1.0.59 (webrootsecure@webroot.com)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 7660G
  • adapterDescription2:
  • adapterDeviceID: 0x9900
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 18a6103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 3-21-2012
  • driverDate2:
  • driverVersion: 8.942.7.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7660G Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
Andrew
  • Moderator
324 izisombululo 4090 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
gkorczak 0 izisombululo 5 izimpendulo
Kuphostiwe

When I am on friends on facebook screen, After a minute, I get this message that says-Firefox is not responding - Close the program or Wait for the program to respond. When I click on the Close the program button, the system comes on and then I get the following message- Firefox is having trouble recovering your windows and tabs. You can try to remove one or more tabs that you think may be causing the problem or starting an entirely new browsing session. What is my next step that I need to try? I am sort of new to computers,any help would be greatly appreciated. Thanks. Greg

When I am on friends on facebook screen, After a minute, I get this message that says-Firefox is not responding - Close the program or Wait for the program to respond. When I click on the Close the program button, the system comes on and then I get the following message- Firefox is having trouble recovering your windows and tabs. You can try to remove one or more tabs that you think may be causing the problem or starting an entirely new browsing session. What is my next step that I need to try? I am sort of new to computers,any help would be greatly appreciated. Thanks. Greg
cor-el
  • Top 10 Contributor
  • Moderator
17679 izisombululo 159921 izimpendulo
Kuphostiwe

Impendulo Ewusizo

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox
gkorczak 0 izisombululo 5 izimpendulo
Kuphostiwe

Impendulo Ewusizo

I have another problem, When I am in Words for Friends on facebook, My screen goes to the bottom position without me using the bar on the right to move up or down. Please help. Thx, Greg

I have another problem, When I am in Words for Friends on facebook, My screen goes to the bottom position without me using the bar on the right to move up or down. Please help. Thx, Greg