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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Installed Windows 10, now documents aren't downloading in firefox

  • 5 uphendule
  • 3 zinale nkinga
  • 197 views
  • Igcine ukuphendulwa ngu Banban

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I can see for a second a white empty square as if it is trying to download but is stopped or something. I tried turning Windows 10 security off, but it made no difference.

Isisombululo esikhethiwe

You have the Free Download Manager installed, maybe it is related.

Restart Firefox in Safe Mode: click on the menu button upper right, click on the ?, select Troubleshooting Information. In the new tab, click on Restart with Add-ons Disabled.

Once Firefox is restarted, try to download something. If it works, that means an add-on is certainly involved (see above). Consult this support article to solve your issue: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (5)

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A new version of Firefox is updated recently which is specially designd for Windows 10. Please update your Firefox.

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I have just downloaded the update - but the same thing is still happening...

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Isisombululo Esikhethiwe

You have the Free Download Manager installed, maybe it is related.

Restart Firefox in Safe Mode: click on the menu button upper right, click on the ?, select Troubleshooting Information. In the new tab, click on Restart with Add-ons Disabled.

Once Firefox is restarted, try to download something. If it works, that means an add-on is certainly involved (see above). Consult this support article to solve your issue: Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

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Thanks for your reply, unfortunately, the same thing is occurring when running in safe mode.

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Does it occur for all downloads or only for a specific file/website?

In your original question, you were talking about a "white empty square". This new tab or window is sometimes displayed, when the download link "looks like" a new tab/window link, and Firefox don't know yet that it has to download a file.