Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When I open my firefox on my mac - it opens to a blank screen. I have tried deleting it and redownloading but the same thing occurs. How can I fix this?

  • 5 uphendule
  • 3 zinale nkinga
  • 225 views
  • Igcine ukuphendulwa ngu FredMcD

more options

When I open my firefox on my mac - it opens to a blank screen. I have tried deleting it and redownloading but the same thing occurs. How can I fix this?

Isisombululo esikhethiwe

Ahh. I thought you were talking about about:blank

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

more options

What is your home page suppose to be?

Type about:preferences#general<enter> in the address bar.

There are two settings;

  • When Firefox Starts

When the browser is started, what do you want to display. Many of us choose Show My Home Page.

  • Home Page

When a new page is opened, what do you want displayed.

  1. Use Current Page. Use what ever page(s) are open at that time.
  2. Use Bookmark
  3. Restore To Default. about:home shows a Mozilla home page with tools.

You can use any of these that you wish;

about:home (Firefox default home page), about:newtab (shows the sites most visited), about:blank (a blank page),

or you can enter any web page or about: page you want.

more options

I understand that. But the actual screen is blank - as in I can't type in a web address or search for anything. My screen is blank.

more options

Isisombululo Esikhethiwe

Ahh. I thought you were talking about about:blank

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Okulungisiwe ngu FredMcD

more options

thank you - I called Apple and they helped me solve it. I removed a few files and restarted my computer which seems to have done the trick.

more options

Good to hear. For others with the same problem, please post what you did. Then flag that post as Solved Problem.