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Firefox crashes - FF version 38.0.5 and version 39.0 crash; related to Websense Triton AP-Endpoint DLP ?

  • 9 uphendule
  • 4 zinale nkinga
  • 374 views
  • Igcine ukuphendulwa ngu pdmozilla

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Good day,

FF version 38.0.5 and 39.0 crash during opening first website. Version 37.0.2 works just fine.

In doing a bit of research I believe the problem is with Websense Triton AP-Endpoint DLP.

In my case, and many others I saw in various crash reports, the failing module is QIPCAP.DLL.

I am running Websense Triton AP-Endpoint DLP version 8.0 Build 2081.

ID: dfe4ea5a-6efa-4215-b8b5-ff1992150703 Signature: qipcap.dll@0x7d21

Thanks very much for your help!

Isisombululo esikhethiwe

I contacted my corporate security department. While they did not supply me with the code to disable Websense DLP Endpoint, they did confirm that there is a known issue. They instructed me to run FF 37.0.2.

Thanks, pdmozilla

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (9)

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I've called the big guys to help you. Good luck.

Please post the crash reports and other information you have.

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Hi FredMcD,

Thanks for your reply ... here is the most recent crash report.

https://crash-stats.mozilla.com/report/index/dfe4ea5a-6efa-4215-b8b5-ff1992150703

Thanks!

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If you have other reports, even from others, post those as well. Group them by user.


The crash report flagged these programs;

qipcap.dll = Websense Data Endpoint


Get and run the current full installer for the above.

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Here is a list of the same error affecting many individuals over the past 28 days.

https://crash-stats.mozilla.com/report/list?product=Firefox&range_unit=days&range_value=28&signature=qipcap.dll%400x7d21#tab-reports

Hope this is of some help. Thanks very much.

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Product Firefox Version 38.0.5 and 39

Most of the reports I checked show;

ole32.dll = Microsoft's framework

qipcap.dll = Websense Data Endpoint

rpcrt4.dll = Windows; Remote Procedure Call Runtime ++++++++++++++++++++++++++++++++++++++++++++++++++ Some also are showing;

Crypt32.dll = Certificate and Cryptographic Messaging functions in the CryptoAPI, such as CryptSignMessage.

lsihok32.dll = SysTrack = Lakeside Software, Inc

isshook.dll = LANDesk Software, Inc

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

icudt52.dll = International Components for Unicode


Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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System File Check was performed: Windows Resource Protection did not find any integrity violations.

Thanks for your assistance.

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There is another comment here that is also having issues with the signature software: 8.0.1 Websense DLP Endpoint

If you temporarily disable it while browsing Firefox does it continue to crash when you try to start Firefox?

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Isisombululo Esikhethiwe

I contacted my corporate security department. While they did not supply me with the code to disable Websense DLP Endpoint, they did confirm that there is a known issue. They instructed me to run FF 37.0.2.

Thanks, pdmozilla

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Today my IT department released Websense Triton AP-Endpoint DLP version 8.1 Build 2231 and it was installed on my PC. I then upgraded FF from 37.0.2 to 42.0. So far all is well.

Thanks, pdmozilla