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Firefox crashes

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  • 2 zinale nkinga
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  • Igcine ukuphendulwa ngu FredMcD

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ID - bp-5e4c59ab-b91f-4ed8-9f2d-acebb2150713 .

I keep working and my browser crashes every 1 hr. It doesn't matter if I open Facebook or Youtube or any other website. It first goes black on certain parts and then suddenly closes all the browsers and asks me to restart firefox. Its very annoying. Please help.

All Replies (2)

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Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.07 Adobe PDF Plug-In For Firefox and Netscape 10.0.0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Note: All of your Adobe software is out of date.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 18.0.0.203
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.1.8.158 http://get.adobe.com/shockwave/

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The crash report flagged these programs;

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atiu9pag.dll = Advanced Micro Devices Inc PowerXpress Vista User Mode Driver = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

aticfx32.dll = AMD Inc Radeon DirectX 11 Driver = Advanced Micro Devices

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

sysfer.dll = Symantec CMC Firewall

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection

icudt52.dll = International Components for Unicode


Let's start with;

check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Perform a System File Check to fix corrupted system files Win 7, 8, Vista: https://support.microsoft.com/en-us/kb/929833


Get updates for the programs listed above.