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How can I remove Ad choices from Firefox

Kuphostiwe

It does not appear in the list of programs on my computer. I can live with advertising but not stuff that just blocks everything and pops thing up all the time...Running a new HP computer with win 7 pro

It does not appear in the list of programs on my computer. I can live with advertising but not stuff that just blocks everything and pops thing up all the time...Running a new HP computer with win 7 pro

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Provides secure and convenient logon to Web sites
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPWLPG
  • Shockwave Flash 18.0 r0
  • 5.1.40620.0

Isisebenziso

  • Firefox 39.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/39.0/WINNT/en-US/

Izandiso

  • HP Client Security Manager 1.0.0.5851 (dpmaxz_ng@jetpack) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 198e103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 6-3-2013
  • driverDate2:
  • driverVersion: 9.18.10.3204
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4248 izisombululo 59425 izimpendulo
Kuphostiwe

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Umnikazi wombuzo

Tried these, Ad Choices is still on the machine and I can't seem to get rid of it.

Tried these, Ad Choices is still on the machine and I can't seem to get rid of it.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59425 izimpendulo
Kuphostiwe

Okay, check out these links; http://www.bing.com/search?q=Ad%20Choice

Okay, check out these links; http://www.bing.com/search?q=Ad%20Choice

Umnikazi wombuzo

The only place I see Ad Choices are the symbols on the ads. There is nothing in any of the program files computer/browsers that give me an opportunity to delete. All the programs that I have run so far don't see a thing.

How do I know if some of these programs are not my problem? What is safe anymore this computer is less than a week old and buggy as all get-out already.

The only place I see Ad Choices are the symbols on the ads. There is nothing in any of the program files computer/browsers that give me an opportunity to delete. All the programs that I have run so far don't see a thing. How do I know if some of these programs are not my problem? What is safe anymore this computer is less than a week old and buggy as all get-out already.
jscher2000
  • Top 10 Contributor
8699 izisombululo 71107 izimpendulo
Kuphostiwe

Have you noticed anything suspicious, like numerous secure certificate errors?

Three other thoughts:

(1) Malware isn't always listed under an obvious name. You may want to double-check the Windows Control Panel, Uninstall a Program, by date.

After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help you spot undisclosed bundle items that snuck in with some software you agreed to install. Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it. Take out as much trash as possible here.

(2) Some malware embeds in configuration files in the Firefox program folder. For that, I suggest:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(A) Download a fresh installer for Firefox 39.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(B) Exit out of Firefox (if applicable).

(C) Rename the program folder, either:

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(D) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Any improvement after this reinstall?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins

(3) Using a proxy can allow for injections of unwanted materials into pages. You can check your Firefox connection setting here:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab, click the "Settings" button. The default of "Use system proxy settings" should piggyback on your Windows/IE "LAN" settings, but you also could try "No proxy".

Have you noticed anything suspicious, like numerous secure certificate errors? Three other thoughts: (1) Malware isn't always listed under an obvious name. You may want to double-check the Windows '''Control Panel''', Uninstall a Program, by date. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help you spot undisclosed bundle items that snuck in with some software you agreed to install. ''Be suspicious of everything you do not recognize/remember, as malware often uses important or innocent sounding names to discourage you from removing it.'' Take out as much trash as possible here. (2) Some malware embeds in configuration files in the '''Firefox program folder'''. For that, I suggest: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean (no inconsistent, corrupted, or alien code files). As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (A) Download a fresh installer for Firefox 39.0 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (B) Exit out of Firefox (if applicable). (C) Rename the program folder, either: ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (D) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Any improvement after this reinstall? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders: * \OldFirefox\Plugins * \OldFirefox\browser\plugins (3) Using a proxy can allow for injections of unwanted materials into pages. You can check your '''Firefox connection setting''' here: "3-bar" menu button (or Tools menu) > Options > Advanced On the Network mini-tab, click the "Settings" button. The default of "Use system proxy settings" should piggyback on your Windows/IE "LAN" settings, but you also could try "No proxy".

Umnikazi wombuzo

reinstalled firefox still have AdChoices there.

reinstalled firefox still have AdChoices there.
jscher2000
  • Top 10 Contributor
8699 izisombululo 71107 izimpendulo
Kuphostiwe

Is it too late to return this computer and get a different one?

  • Nothing unusual in the Uninstall a Program list?
  • Connection setting normal?

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement?

Is it too late to return this computer and get a different one? * Nothing unusual in the Uninstall a Program list? * Connection setting normal? ---- Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]]. ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: * "3-bar" menu button > "?" button > Restart with Add-ons Disabled * Help menu > Restart with Add-ons Disabled and OK the restart. ''Both scenarios:'' A small dialog should appear. Click "Start in Safe Mode" (''not'' Refresh). Any improvement?

Umnikazi wombuzo

Yes I think it may be a bit late. What kills me is that I did this to myself and can't seem to fix it.

Nothing shows up anywhere but the label on the ads

Yes I think it may be a bit late. What kills me is that I did this to myself and can't seem to fix it. Nothing shows up anywhere but the label on the ads
jscher2000
  • Top 10 Contributor
8699 izisombululo 71107 izimpendulo
Kuphostiwe

Just to backtrack for a moment: are you sure these are not just ads generated by the website(s) you're visiting? For example, do these ads appear in the same positions on the page in Internet Explorer or other browsers?

It might help to provide some sample URLs and screenshots showing where the problem ads are appearing. This article has tips on screen shots: How do I create a screenshot of my problem? Please cut or blur out any sensitive information before attaching the image file(s) to your reply.

Just to backtrack for a moment: are you sure these are not just ads generated by the website(s) you're visiting? For example, do these ads appear in the same positions on the page in Internet Explorer or other browsers? It might help to provide some sample URLs and screenshots showing where the problem ads are appearing. This article has tips on screen shots: [[How do I create a screenshot of my problem?]] Please cut or blur out any sensitive information before attaching the image file(s) to your reply.