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Some songs on Deezer.com don't work (only with Firefox!)

Kuphostiwe

Hey everyone!

I have a very strange problem with Firefox. When listening to music on Deezer.com (streaming platform like Spotify), there are 2 songs that don't work (both are the 2nd title of their album, might be important, dunno). When I click on them they just don't start playing, the timer stays at 0:00. I've already tried clearing the cache, deleting cookies, reinstalling Firefox and Adobe Flashplayer (both are updated to their latest version as well), nothing hels. Now the best part: The songs work perfectly fine when I try it with Internet Explorer or on mobile. That's the reason why the Deezer.com support also doesn't have any ideas left and couldn't help me. It has to be some problem with my Firefox settings.

Hope someone can help. With regards, LoLifant

Hey everyone! I have a very strange problem with Firefox. When listening to music on Deezer.com (streaming platform like Spotify), there are 2 songs that don't work (both are the 2nd title of their album, might be important, dunno). When I click on them they just don't start playing, the timer stays at 0:00. I've already tried clearing the cache, deleting cookies, reinstalling Firefox and Adobe Flashplayer (both are updated to their latest version as well), nothing hels. Now the best part: The songs work perfectly fine when I try it with Internet Explorer or on mobile. That's the reason why the Deezer.com support also doesn't have any ideas left and couldn't help me. It has to be some problem with my Firefox settings. Hope someone can help. With regards, LoLifant

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Shockwave Flash 18.0 r0
  • VLC media player Web Plugin 2.1.3
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 39.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:39.0) Gecko/20100101 Firefox/39.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/39.0/WINNT/de/

Izandiso

  • Adblock Plus 2.6.9.1-signed ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 124d1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 9-16-2013
  • driverDate2:
  • driverVersion: 10.18.10.3308
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Unfortunately the US does not have access to this site. However you can try to file a webcompat.com issue and out tech evangalist team can help out in investigating this.

Usually it might have to do with the codec, but if you open up the Web Developer Tools and check out if there are any errors in the console you might be on the right track to finding the root issue:

Unfortunately the US does not have access to this site. However you can try to file a webcompat.com issue and out tech evangalist team can help out in investigating this. Usually it might have to do with the codec, but if you open up the Web Developer Tools and check out if there are any errors in the console you might be on the right track to finding the root issue: *[https://developer.mozilla.org/en-US/docs/Tools/Web_Audio_Editor]

Umnikazi wombuzo

Hi, thanks for the reply.

I think I've already "solved" the problem. I have no idea why but it seems like it works when I use another Wifi spot to connect to the internet. Since I'm moving to another flat soon this kind of solves it or at least doesn't matter any more then.

Hi, thanks for the reply. I think I've already "solved" the problem. I have no idea why but it seems like it works when I use another Wifi spot to connect to the internet. Since I'm moving to another flat soon this kind of solves it or at least doesn't matter any more then.