Izimpendulo zakamuva ze-Unable to download pdf files with Mozilla 38https://support.mozilla.org/zu/questions/10682352015-06-22T07:56:02-07:00Are you using
Start your Computer in safe mode with networking. Then start Firefox.
Try Safe web sit2015-06-22T07:56:02-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1068235#answer-744700<p>Are you using
</p><p>Start your <strong>Computer</strong> in safe mode with networking. Then start Firefox.
Try <strong>Safe</strong> web sites. Is the problem still there?
</p><p><strong><a href="http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode" rel="nofollow">Starting The Computer In Safe Mode;<br>Free Online Encyclopedia</a></strong>
</p>I can't even install or run new antivirus programs. I was able to download UnThreat, but it won't ru2015-06-22T07:47:29-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744696<p>I can't even install or run new antivirus programs. I was able to download UnThreat, but it won't run. I can't download Spybot even in safe mode
</p>Run most or all of the listed malware scanners. Each works differently. If one
program misses someth2015-06-22T00:42:56-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1068235#answer-744507<p>Run most or all of the listed malware scanners. Each works differently. If one
program misses something, another may pick it up.
</p>I was able to install AdwCleaner, and it deleted some stuff. However, I still can't open certain pdf2015-06-21T14:59:08-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744417<p>I was able to install AdwCleaner, and it deleted some stuff. However, I still can't open certain pdf files in non-safe mode
</p>in safe mode, I was able to download the pdf file I couldn't before. However, I am unable to even in2015-06-21T10:43:32-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744319<p>in safe mode, I was able to download the pdf file I couldn't before. However, I am unable to even install Spybot, as I got the same source file is corrupted error. I also cannot open windows update
</p>by disabling avira and its firewall, I was able to download the adobe flash player. But that still d2015-06-21T10:12:29-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744303<p>by disabling avira and its firewall, I was able to download the adobe flash player. But that still didn't solve the problem
</p><p>I'll try rebooting in safe mode now
</p>Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.2015-06-21T10:04:18-07:00cor-elhttps://support.mozilla.org/zu/questions/1068235#answer-744300<p>Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.
</p>
<ul><li><a href="http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/" rel="nofollow">http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/</a>
</li></ul>
<hr>
<p>Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
</p><p>Make sure that you update each program to get the latest version of their databases before doing a scan.
</p>
<ul><li>Malwarebytes' Anti-Malware:<br><a href="http://www.malwarebytes.org/mbam.php" rel="nofollow">http://www.malwarebytes.org/mbam.php</a>
</li><li>AdwCleaner:<br><a href="http://www.bleepingcomputer.com/download/adwcleaner/" rel="nofollow">http://www.bleepingcomputer.com/download/adwcleaner/</a><br><a href="http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml" rel="nofollow">http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml</a>
</li><li>SuperAntispyware:<br><a href="http://www.superantispyware.com/" rel="nofollow">http://www.superantispyware.com/</a>
</li><li>Microsoft Safety Scanner:<br><a href="http://www.microsoft.com/security/scanner/en-us/default.aspx" rel="nofollow">http://www.microsoft.com/security/scanner/en-us/default.aspx</a>
</li><li>Windows Defender:<br><a href="http://windows.microsoft.com/en-us/windows/using-defender" rel="nofollow">http://windows.microsoft.com/en-us/windows/using-defender</a>
</li><li>Spybot Search &amp; Destroy:<br><a href="http://www.safer-networking.org/en/index.html" rel="nofollow">http://www.safer-networking.org/en/index.html</a>
</li><li>Kasperky Free Security Scan:<br><a href="http://www.kaspersky.com/security-scan" rel="nofollow">http://www.kaspersky.com/security-scan</a>
</li></ul>
<p>You can also do a check for a rootkit infection with TDSSKiller.
</p>
<ul><li>Anti-rootkit utility TDSSKiller:<br><a href="http://support.kaspersky.com/5350?el=88446" rel="nofollow">http://support.kaspersky.com/5350?el=88446</a>
</li></ul>
<p>See also:
</p>
<ul><li>"Spyware on Windows": <a href="http://kb.mozillazine.org/Popups_not_blocked" rel="nofollow">http://kb.mozillazine.org/Popups_not_blocked</a>
</li><li><a href="https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware" rel="nofollow">https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware</a>
</li></ul>cor-el said
What security software (firewall, anti-virus) do you have?
It is possible that anti-v2015-06-21T09:58:59-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744293<p><em>cor-el <a href="#answer-744195" rel="nofollow">said</a></em>
</p>
<blockquote>
What security software (firewall, anti-virus) do you have?
It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.
Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
See:
<ul><li><a href="http://kb.mozillazine.org/Unable_to_save_or_download_files" rel="nofollow">http://kb.mozillazine.org/Unable_to_save_or_download_files</a>
</li></ul>
</blockquote>
<p>I think there is an issue with the antivirus. I had avira, panda and avast. When I installed AVG, I got problems with it and panda, so I uninstalled them, leaving just avira and avast
</p><p>Even turning off the firewall isn't helping
</p>jk11 said
ideato said
Hello, see also if the next helps : https://support.mozilla.org/en-US/2015-06-21T09:57:22-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744292<p><em>jk11 <a href="#answer-744166" rel="nofollow">said</a></em>
</p>
<blockquote>
<em>ideato <a href="#answer-744136" rel="nofollow">said</a></em>
<blockquote>
Hello, see also if the next helps&nbsp;: <a href="https://support.mozilla.org/en-US/questions/1026743#answer-644501" rel="nofollow">https://support.mozilla.org/en-US/questions/1026743#answer-644501</a>
thank you
</blockquote>
<p>I already tried that and it didn't work
</p>
</blockquote>
<p>yes, I tried those other links. Windows update also isnt working
</p>What security software (firewall, anti-virus) do you have?
It is possible that anti-virus software i2015-06-21T06:23:05-07:00cor-elhttps://support.mozilla.org/zu/questions/1068235#answer-744195<p>What security software (firewall, anti-virus) do you have?
</p><p>It is possible that anti-virus software is corrupting downloaded files or is interfering otherwise.
</p><p>Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.
</p><p>See:
</p>
<ul><li><a href="http://kb.mozillazine.org/Unable_to_save_or_download_files" rel="nofollow">http://kb.mozillazine.org/Unable_to_save_or_download_files</a>
</li></ul>Did you check out the other links I posted?
You can always use Windows Internet Explorer..(Ugg)
Also2015-06-21T04:43:21-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1068235#answer-744174<p>Did you check out the other links I posted?
</p><p>You can always use Windows Internet Explorer..(Ugg)
</p><p>Also note; for flash, there is one installer for Windows, and another for
others. install both.
</p>ideato said
Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/12015-06-21T03:23:57-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744166<p><em>ideato <a href="#answer-744136" rel="nofollow">said</a></em>
</p>
<blockquote>
Hello, see also if the next helps&nbsp;: <a href="https://support.mozilla.org/en-US/questions/1026743#answer-644501" rel="nofollow">https://support.mozilla.org/en-US/questions/1026743#answer-644501</a>
thank you
</blockquote>
<p>I already tried that and it didn't work
</p>FredMcD said
Update your Flash Player Version 18.0.0.160https://www.adobe.com/products/flashplayer2015-06-21T03:20:27-07:00jk11https://support.mozilla.org/zu/questions/1068235#answer-744165<p><em>FredMcD <a href="#answer-744105" rel="nofollow">said</a></em>
</p>
<blockquote>
Update your Flash Player <strong>Version 18.0.0.160<br><a href="https://www.adobe.com/products/flashplayer/distribution3.html" rel="nofollow">https://www.adobe.com/products/flashplayer/distribution3.html</a></strong>
</blockquote>
<p>When I click to download the installer, I get the same ""C:\Users\[user]\AppData\Local\Temp\.. source file could not be read." error
</p>Hello, see also if the next helps : https://support.mozilla.org/en-US/questions/1026743#answer-2015-06-21T01:34:39-07:00ideatohttps://support.mozilla.org/zu/questions/1068235#answer-744136<p>Hello, see also if the next helps&nbsp;: <a href="https://support.mozilla.org/en-US/questions/1026743#answer-644501" rel="nofollow">https://support.mozilla.org/en-US/questions/1026743#answer-644501</a>
</p><p>thank you
</p>Update your Flash Player Version 18.0.0.160https://www.adobe.com/products/flashplayer/distribution3.2015-06-21T00:06:45-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1068235#answer-744105<p>Update your Flash Player <strong>Version 18.0.0.160<br><a href="https://www.adobe.com/products/flashplayer/distribution3.html" rel="nofollow">https://www.adobe.com/products/flashplayer/distribution3.html</a></strong>
</p><p>See if there are updates for your graphics drivers
<a href="https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration" rel="nofollow">https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration</a>
</p>
<hr>
<p><a href="http://kb.mozillazine.org/Unable_to_save_or_download_files" rel="nofollow">http://kb.mozillazine.org/Unable_to_save_or_download_files</a>
</p><p><strong><a href="http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files" rel="nofollow">http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files</a></strong>
</p>