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Firefox crashes

Kuphostiwe

Could somebody explain to me, why firefox keeps crashing. Even after a fresh install of firefox Thanks,

AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.10.4013 AdapterSubsysID: 503c17aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 3416535040 AvailablePhysicalMemory: 874885120 AvailableVirtualMemory: 3121975296 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 46989312 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1434636837 EMCheckCompatibility: true Email: *** FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433491620 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 503c17aa, AdapterDriverVersion: 10.18.10.4013 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 153 StartupTime: 1434636783 SystemMemoryUsePercentage: 78 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7976480768 TotalPhysicalMemory: 3989180416 TotalVirtualMemory: 4294836224 URL: http://sporza.be/cm/sporza?gclid=CMr4-I23mcYCFQXJtAodNG8A7w Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP-serviceprovider : 2 : 1 :  
RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP-serviceprovider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: nl

edit: removed personal information for your protection. (philipp)

Could somebody explain to me, why firefox keeps crashing. Even after a fresh install of firefox Thanks, AdapterDeviceID: 0x1616 AdapterDriverVersion: 10.18.10.4013 AdapterSubsysID: 503c17aa AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 3416535040 AvailablePhysicalMemory: 874885120 AvailableVirtualMemory: 3121975296 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 46989312 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1434636837 EMCheckCompatibility: true Email: *** FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433491620 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 503c17aa, AdapterDriverVersion: 10.18.10.4013 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 153 StartupTime: 1434636783 SystemMemoryUsePercentage: 78 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 7976480768 TotalPhysicalMemory: 3989180416 TotalVirtualMemory: 4294836224 URL: http://sporza.be/cm/sporza?gclid=CMr4-I23mcYCFQXJtAodNG8A7w Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP-serviceprovider : 2 : 1 : RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP-serviceprovider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: nl <sub>edit: removed personal information for your protection. (philipp)</sub>

Okulungisiwe ngu philipp

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Creative Cloud Desktop Plugin.v_3_0_0_0
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  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 17.0 r0
  • VMware Remote Console Plug-in
  • npIPCReg DLL - 3.0.0.2

Isisebenziso

  • Firefox 38.0.5
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • I-URL Yokweseka: http://support.mozilla.com/1/firefox/38.0.5/WINNT/nl/eu/

Izandiso

  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom)
  • eID België 1.0.18.1-signed (belgiumeid@eid.belgium.be)
  • bestadblocker 1.0 (QNK@zX2np5.net) (Akusebenzi)
  • SaLePLus 1.2 (UXtUJbTy@d.org) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 7700 Series
  • adapterDescription2:
  • adapterDeviceID: 0x683d
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 27101462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 11-20-2014
  • driverDate2:
  • driverVersion: 14.501.1003.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7700 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 izisombululo 40500 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Umnikazi wombuzo

bp-5f8f7349-a031-4dfa-92f5-2d76d2150618 18/06/2015 16:11

bp-66885128-c6eb-43fd-9de0-90aa42150618	18/06/2015 16:11 
bp-c7340070-ba68-432c-988e-8b8c42150618	18/06/2015 16:09 
bp-6cbce05d-b044-4592-b6bb-d08372150618	18/06/2015 16:09 
bp-02f9c1b6-597f-4227-a7eb-0a8fa2150618	18/06/2015 16:06 
bp-75598793-d251-4ac9-88dc-b68f12150618	18/06/2015 16:05
bp-5f8f7349-a031-4dfa-92f5-2d76d2150618 18/06/2015 16:11 bp-66885128-c6eb-43fd-9de0-90aa42150618 18/06/2015 16:11 bp-c7340070-ba68-432c-988e-8b8c42150618 18/06/2015 16:09 bp-6cbce05d-b044-4592-b6bb-d08372150618 18/06/2015 16:09 bp-02f9c1b6-597f-4227-a7eb-0a8fa2150618 18/06/2015 16:06 bp-75598793-d251-4ac9-88dc-b68f12150618 18/06/2015 16:05

Okulungisiwe ngu cor-el

FredMcD
  • Top 10 Contributor
4341 izisombululo 61034 izimpendulo
Kuphostiwe

Signature nsFileStreamBase +++++++++++++++++++++++ Signature RtlpLowFragHeapFree ++++++++++++++++++++++ Signature SocketSend ++++++++++++++++++++++ Total Virtual Memory 4294836224

Available Virtual Memory 3185958912

System Memory Use Percentage 77

Available Page File 3479597056

Available Physical Memory 907202560


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

Signature nsFileStreamBase +++++++++++++++++++++++ Signature RtlpLowFragHeapFree ++++++++++++++++++++++ Signature SocketSend ++++++++++++++++++++++ Total Virtual Memory 4294836224 Available Virtual Memory 3185958912 System Memory Use Percentage 77 Available Page File 3479597056 Available Physical Memory 907202560 --------------------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------------------------- '''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''
cor-el
  • Top 10 Contributor
  • Moderator
17774 izisombululo 160751 izimpendulo
Kuphostiwe

You can do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
jscher2000
  • Top 10 Contributor
8886 izisombululo 72696 izimpendulo
Kuphostiwe

The pattern of RtlpLowFragHeapFree crashes is similar to this thread from two days ago, but it remains unsolved: https://support.mozilla.org/questions/1067430#answer-741995

The pattern of RtlpLowFragHeapFree crashes is similar to this thread from two days ago, but it remains unsolved: https://support.mozilla.org/questions/1067430#answer-741995