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Firefox constantly crashes

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  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu lambshanks

lambshanks
lambshanks
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Hello all

I have been using Firefox for years without issue until the last couple of months, when it started crashing seemingly at random. After doing some looking around I figured it could be an issue related to Kaspersky plugins so I removed that and replaced it with Bitdefender. This seemed to work briefly but before long the crashing returned. I have tried refreshing Firefox and disabling add-ons and hardware acceleration to no avail. It has reached the point now where all I have to do is open the browser, leave it unattended for 10 minutes and guaranteed I will come back to a crash report. I really don't want to have to stop using it but at present it is totally unusable. Here is the data from the latest crash report:

AdapterDeviceID: 0x9442 AdapterDriverVersion: 8.970.100.1100 AdapterSubsysID: 20031787 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 12516839424 AvailablePhysicalMemory: 3682103296 AvailableVirtualMemory: 3769458688 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 59703296 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1434319120 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433442190 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9442, AdapterSubsysID: 20031787, AdapterDriverVersion: 8.970.100.1100 D2D? D2D1.1? D2D1.1- D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 40023 StartupTime: 1434318309 SystemMemoryUsePercentage: 57 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17367433216 TotalPhysicalMemory: 8588079104 TotalVirtualMemory: 4294836224 URL: https://www.google.co.uk/?gws_rd=ssl User32BeforeBlocklist: 1 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 

MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IP] : 2 : 1 :  
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-GB

If anyone is able to point to an issue or make any suggestions it would be hugely appreciated!

Hello all I have been using Firefox for years without issue until the last couple of months, when it started crashing seemingly at random. After doing some looking around I figured it could be an issue related to Kaspersky plugins so I removed that and replaced it with Bitdefender. This seemed to work briefly but before long the crashing returned. I have tried refreshing Firefox and disabling add-ons and hardware acceleration to no avail. It has reached the point now where all I have to do is open the browser, leave it unattended for 10 minutes and guaranteed I will come back to a crash report. I really don't want to have to stop using it but at present it is totally unusable. Here is the data from the latest crash report: AdapterDeviceID: 0x9442 AdapterDriverVersion: 8.970.100.1100 AdapterSubsysID: 20031787 AdapterVendorID: 0x1002 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:38.0.5 AvailablePageFile: 12516839424 AvailablePhysicalMemory: 3682103296 AvailableVirtualMemory: 3769458688 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 59703296 BreakpadReserveSize: 67108864 BuildID: 20150525141253 CrashTime: 1434319120 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1433442190 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9442, AdapterSubsysID: 20031787, AdapterDriverVersion: 8.970.100.1100 D2D? D2D1.1? D2D1.1- D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 40023 StartupTime: 1434318309 SystemMemoryUsePercentage: 57 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17367433216 TotalPhysicalMemory: 8588079104 TotalVirtualMemory: 4294836224 URL: https://www.google.co.uk/?gws_rd=ssl User32BeforeBlocklist: 1 Vendor: Mozilla Version: 38.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-GB If anyone is able to point to an issue or make any suggestions it would be hugely appreciated!

Isisombululo esikhethiwe

Did this start around the time of Firefox 37? I notice from your crash report that IBM Trusteer Rapport is active (it injects itself into various Firefox processes for your protection). A version from around the time of Firefox 37 caused crashes, so make sure you have the latest update.

Or you might try disabling Rapport for a few hours to see whether it makes any difference.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

lambshanks
lambshanks Umnikazi wombuzo
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I should add the ID for the latest crash report is bp-ba85cb59-d774-488b-a778-1c27a2150614

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Isisombululo Esikhethiwe

Did this start around the time of Firefox 37? I notice from your crash report that IBM Trusteer Rapport is active (it injects itself into various Firefox processes for your protection). A version from around the time of Firefox 37 caused crashes, so make sure you have the latest update.

Or you might try disabling Rapport for a few hours to see whether it makes any difference.

lambshanks
lambshanks Umnikazi wombuzo
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It was indeed around 37 this started up. To be honest I had forgotten all about Rapport, I installed it a couple of years ago at the urging of my banking website and haven't thought about it since. So I updated it, opened up FF and lo and behold, nearly 24 hours later still no crash, and that's with add ons enabled. Problem solved! I can't thank you enough!