Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The Sync is not restoring my saved bookmarks

  • 1 baphendule
  • 15 zinale nkinga
  • 1495 views
  • Igcine ukuphendulwa ngu guigs

more options

I just installed firefox on my reformatted computer. I've linked it with sync, but non of my data has transferred. Please help.

Isisombululo esikhethiwe

Hi bujanover, I understand that sync is not restoring bookmarks, I am happy to help. Is there another device that is syncing to the account already?

If so, from this account check to make sure that bookmarks are checked in the settings, and that the account is connected. 

If not, sync will only sync data that is connected to the account and cannot be a reliable back up. If you have a copy of the Firefox profile from before the reformat or a copy on another computer, Recovering important data from an old profile

I am sorry that I could not be more helpful.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (1)

more options

Isisombululo Esikhethiwe

Hi bujanover, I understand that sync is not restoring bookmarks, I am happy to help. Is there another device that is syncing to the account already?

If so, from this account check to make sure that bookmarks are checked in the settings, and that the account is connected. 

If not, sync will only sync data that is connected to the account and cannot be a reliable back up. If you have a copy of the Firefox profile from before the reformat or a copy on another computer, Recovering important data from an old profile

I am sorry that I could not be more helpful.