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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I cannot open AOL email. It drops down and shows I have email. When I click on it nothing comes up

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  • 2 zinale nkinga
  • 550 views
  • Igcine ukuphendulwa ngu Lonbatr72

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Aol is my home page. It shows I have messages, but when I click on the message icon it goes to a blank page Even on the mail icon, it drops down to show messages until I try to open them, then the blank page. This has been going on for 2 days.Also the look of the AOL home page has changed. The address of the page that comes up which is blank has https://mail.aol.com/en-us/DisplayMessage.aspx?folder=Inbox&Uid=33865129&icid=apimail_flac_wwl&icid=aol.com-nav

Isisombululo esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

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Are you allowing the use of cookies and javascript? The page tells me that both are required. I cannot go any further than that, since I am not a member.

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Isisombululo Esikhethiwe

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

more options

Thanks, all systems normal