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Isithangami Sabeseki

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox is crashing. Reset didn't helped.

Kuphostiwe

Firefox keeps crashing EVERY day. Reset didn't helped. Happened after the new version was auto updated. Firefox twitter team is un-professional and cannot help.

Firefox keeps crashing EVERY day. Reset didn't helped. Happened after the new version was auto updated. Firefox twitter team is un-professional and cannot help.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.11
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.7.2 for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NPWLPG
  • QUAKE LIVE
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.30514.0
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 38.0.5
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/38.0.5/WINNT/ru/

Izandiso

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA GeForce GTX 570
  • adapterDescription2:
  • adapterDeviceID: 0x1086
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1280
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-13-2014
  • driverDate2:
  • driverVersion: 9.18.13.4411
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 570 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 izisombululo 10670 izimpendulo
Kuphostiwe

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Umnikazi wombuzo

I have already wiped out Firefox with all the data. And reinstalled it as suggested by Twitter support. You can find all my reports by IP **.**.***.**

I have already wiped out Firefox with all the data. And reinstalled it as suggested by Twitter support. You can find all my reports by IP **.**.***.**

Okulungisiwe ngu dav-school

Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 izisombululo 10670 izimpendulo
Kuphostiwe

I can't look up crash reports by IP, Mozilla doesn't store those. Next time Firefox crashes please get the crash id using the steps above.

I can't look up crash reports by IP, Mozilla doesn't store those. Next time Firefox crashes please get the crash id using the steps above.

Umnikazi wombuzo

Ok. Will send as soon as appear.

Ok. Will send as soon as appear.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

Do you remember what Firefox was doing when it crashed? Or where?

Do you remember what Firefox was doing when it crashed? Or where?

Umnikazi wombuzo

I arrived from work, logged in and saw a crash report. Previous was on openning twitter.com Another one was while opening yaplakal.com Before crash it is starting to be very slow - and then crash. Uptime was about a day for all the crashes. Version 37 was stable for over a week. But crash where to, not so annoyning though.

I arrived from work, logged in and saw a crash report. Previous was on openning twitter.com Another one was while opening yaplakal.com Before crash it is starting to be very slow - and then crash. Uptime was about a day for all the crashes. Version 37 was stable for over a week. But crash where to, not so annoyning though.
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
cor-el
  • Top 10 Contributor
  • Moderator
17481 izisombululo 157977 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Umnikazi wombuzo

Here you go the crashes. Full re-install didn't helped.

cb468c75-2bc1-4253-a55a-a1b9b0f8c1fb 05.06.2015 4:29 51368cac-05e2-4055-a0c1-610935691504 04.06.2015 4:16

Same one with bp- prefix: bp-f1a81662-2b89-4b11-a038-c02d52150605 05.06.2015 4:29 51368cac-05e2-4055-a0c1-610935691504 04.06.2015 4:16

Here you go the crashes. Full re-install didn't helped. cb468c75-2bc1-4253-a55a-a1b9b0f8c1fb 05.06.2015 4:29 51368cac-05e2-4055-a0c1-610935691504 04.06.2015 4:16 Same one with bp- prefix: bp-f1a81662-2b89-4b11-a038-c02d52150605 05.06.2015 4:29 51368cac-05e2-4055-a0c1-610935691504 04.06.2015 4:16

Okulungisiwe ngu dav-school

FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Signature nvwgf2um.dll

nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ---------------------- Signature nvwgf2um.dll nvwgf2umx.dll = Dwm.exe = Microsoft Desktop Window Manager ------------------------ Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

So when to expect a fix from Mozilla for this bug?

So when to expect a fix from Mozilla for this bug?
Tyler Downer
  • Top 25 Contributor
  • Moderator
1530 izisombululo 10670 izimpendulo
Kuphostiwe
Please try the following: * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] * If that fails, [[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]]
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 izisombululo 40160 izimpendulo
Kuphostiwe

dav-school said

So when to expect a fix from Mozilla for this bug?

Please click on the other 3 Crash Reports to send them and then give us the BP- id that appears after submission - they probably weren't sent to Mozilla. I didn't see enough identifiable information to move forward.

IMO, Microsoft Desktop Window Manager isn't enough for us to work with - too generic of a crash. Unless you are running a modified desktop theme, in which case disable temporarily it to verify that isn't causing Firefox to crash ...

''dav-school [[#answer-737149|said]]'' <blockquote> So when to expect a fix from Mozilla for this bug? </blockquote> Please click on the other 3 Crash Reports to send them and then give us the '''BP-''' id that appears after submission - they probably weren't sent to Mozilla. I didn't see enough identifiable information to move forward. IMO, ''' Microsoft Desktop Window Manager''' isn't enough for us to work with - too generic of a crash. ''Unless you are running a modified desktop theme, in which case disable temporarily it to verify that isn't causing Firefox to crash ...

Umnikazi wombuzo

Another one: bp-6736be28-e24e-4869-b5cd-e0f272150608

Another one: bp-6736be28-e24e-4869-b5cd-e0f272150608
FredMcD
  • Top 10 Contributor
4248 izisombululo 59420 izimpendulo
Kuphostiwe

Signature nvwgf2um.dll

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

Check for updates.

Signature nvwgf2um.dll Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation Check for updates.

Umnikazi wombuzo

FredMcD said

Signature nvwgf2um.dll Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation Check for updates.

Why the 37 version didn't crashed and 38 started to crash every day. Nothing changed except the update.

''FredMcD [[#answer-738335|said]]'' <blockquote> Signature nvwgf2um.dll Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation Check for updates. </blockquote> Why the 37 version didn't crashed and 38 started to crash every day. Nothing changed except the update.
cor-el
  • Top 10 Contributor
  • Moderator
17481 izisombululo 157977 izimpendulo
Kuphostiwe

Did you try to disable hardware acceleration in Firefox like I suggested above?

Did you try to disable hardware acceleration in Firefox like I suggested above?

Umnikazi wombuzo

Another one: bp-5c975e3d-3baa-4268-b858-6529b2150610

Tryied to disable hardware acceleration.

Another one: bp-5c975e3d-3baa-4268-b858-6529b2150610 Tryied to disable hardware acceleration.
the-edmeister
  • Top 25 Contributor
  • Moderator
5399 izisombululo 40160 izimpendulo
Kuphostiwe

Did you look for updated Nvdia drivers?

Did you look for updated Nvdia drivers?
cor-el
  • Top 10 Contributor
  • Moderator
17481 izisombululo 157977 izimpendulo
Kuphostiwe

You can try to toggle the layers.d3d11.disable-warp pref to true on the about:config page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can try to toggle the layers.d3d11.disable-warp pref to true on the <b>about:config</b> page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config