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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Dear sir, I am unable to view you tube in firefox browser. only audio is hearing. black screen dispayed. I can see it on other browser. please advise.

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  • Igcine ukuphendulwa ngu the-edmeister

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Dear sir, I am unable to view you tube in Firefox browser. only audio is hearing. black screen displayed. I can see it on other browser. please advise. however I can see thumbnail when I move mouse over time line of the video stream. regards

Isisombululo esikhethiwe

Paz 3,

If you can't update your graphics / video drivers, try disabling hardware acceleration.

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All Replies (3)

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You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

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Windows 7 Pro, Firefox 39.0

I have the same issue, videos on You Tube only play sound in Firefox, but the videos do play correctly in Chrome or Explorer. This seems to return after I have searched Firefox Help, found a solution, then upgrade to a 'new' Firefox version. The problem reoccurs.

I did perform the following, per a Help suggestion:

"Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

But the "Use hardware accel. when available" was/is already selected.

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Isisombululo Esikhethiwe

Paz 3,

If you can't update your graphics / video drivers, try disabling hardware acceleration.