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Outlook messages

  • 4 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu deanna7trees

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I can't open any of the messages that appear in Outlook. new messages load up but can't open or take any actions. Outlook working fine when I switch to Internet Explorer. also how can I avoid getting Beta versions of Firefox installed.

All Replies (4)

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Please first try this in Firefox Safe Mode: Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".


If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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I tried everything you suggested. Outlook does work when I put firefox in safe mode. I then went to the section you advised and tried everything suggested but it still did not solve the problem. Is there a way to go back to a non-beta version of firefox?

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Yes, you may have to install a new version on the release channel and restore a back up of your current profile.

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too many things i don't really understand how to accomplish. the past few updates have caused problems with firefox that i've not been able to resolve. i have now switched to Google Chrome which seems to be working much better for me.