Izimpendulo zakamuva ze-firefox crashes on launch (mac OS 10.10.3)https://support.mozilla.org/zu/questions/10639512015-05-26T23:25:23-07:00Glad to help. Safe Surfing.
2015-05-26T23:25:23-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1063951#answer-733687<p>Glad to help. Safe Surfing.
</p>@FredMcD @user293 thanks for the time and the help
Deleting profile and creating a new one solved th2015-05-26T17:48:33-07:00kerguiohttps://support.mozilla.org/zu/questions/1063951#answer-733621<p>@FredMcD @user293 thanks for the time and the help
Deleting profile and creating a new one solved the issue!
</p>You can also use these steps to get the crash reports without opening firefox:
Click the Finder ico2015-05-26T14:23:23-07:00user293https://support.mozilla.org/zu/questions/1063951#answer-733584<p>You can also use these steps to get the crash reports without opening firefox:
</p>
<ol><li>Click the <strong>Finder</strong> icon in the dock. On the menu bar, click the <strong>Go</strong> menu, hold down the <strong>option</strong> or <strong>alt</strong> key and select <strong>Library</strong>. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
</li><li>Open the 5 most recent files with a text editor and copy the IDs.
</li><li>Paste each ID with <strong>bp-</strong> into the reply window on the forums.
</li></ol>As an experiment, create a new, blank profile. Do Not make any changes.
Use the new profile as is. I2015-05-26T07:40:23-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1063951#answer-733379<p>As an experiment, create a new, blank profile. Do Not make any changes.
Use the new profile as is. Is there still a problem?
</p><p><strong><a href="https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles</a></strong>
</p><p><br>
<strong><a href="https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile" rel="nofollow">https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile</a></strong>
</p><p><strong><a href="https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles</a></strong>
</p>If you can't open Firefox, see:
http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_2015-05-26T05:30:16-07:00cor-elhttps://support.mozilla.org/zu/questions/1063951#answer-733336<p>If you can't open Firefox, see:
</p>
<ul><li><a href="http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports" rel="nofollow">http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports</a>
</li><li><a href="http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports" rel="nofollow">http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports</a>
</li></ul>
<ul><li><a href="https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report" rel="nofollow">https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report</a>
</li></ul>FredMcD said
The Crash report is several pages of information we need to see.
In the address bar,2015-05-26T03:38:46-07:00kerguiohttps://support.mozilla.org/zu/questions/1063951#answer-733265<p><em>FredMcD <a href="#answer-733240" rel="nofollow">said</a></em>
</p>
<blockquote>
The <strong>Crash</strong> report is several pages of information we need to see.
In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.<strong> Note:</strong> If any reports do not
have <strong>BP</strong> in front of the numbers/letters, click it and select <strong>Submit</strong>.
Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong> crash reports, and
<strong>copy</strong> them. Now go to the reply box below and <strong>paste</strong> them in.
</blockquote>
<p>Thanks FredMcD... but the issue is that to do this, i'd have to be able to actually launch FIrefox... its a catch 22 I'm afraid: i can't launch it AT ALL, neither in Safe mode nor normally, under my profile or another... this is maddening.
</p>The Crash report is several pages of information we need to see.
In the address bar, type about:cras2015-05-26T03:00:20-07:00fredmcd-hotmailhttps://support.mozilla.org/zu/questions/1063951#answer-733240<p>The <strong>Crash</strong> report is several pages of information we need to see.
</p><p>In the address bar, type <strong>about:crashes</strong>&lt;enter&gt;.<strong> Note:</strong> If any reports do not
have <strong>BP</strong> in front of the numbers/letters, click it and select <strong>Submit</strong>.
</p><p>Using your mouse, <strong>mark</strong> the most <strong>resent 7 - 10</strong> crash reports, and
<strong>copy</strong> them. Now go to the reply box below and <strong>paste</strong> them in.
</p>this is what i get from the mozilla bug reporter:
BuildID: 20150513174244
CrashTime: 1432640265
EMCh2015-05-25T23:08:51-07:00kerguiohttps://support.mozilla.org/zu/questions/1063951#answer-733150<p>this is what i get from the mozilla bug reporter:
BuildID: 20150513174244
CrashTime: 1432640265
EMCheckCompatibility: true
Email:
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1432052826
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 948
StartupTime: 1432640265
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 38.0.1
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
</p>Have already done that, numerous times... Does NOT work
2015-05-25T23:05:25-07:00kerguiohttps://support.mozilla.org/zu/questions/1063951#answer-733146<p>Have already done that, numerous times... Does NOT work
</p>Hello!
To ensure you are making a proper "clean" install follow these steps:
Certain Firefox proble2015-05-25T21:58:24-07:00Microrobothttps://support.mozilla.org/zu/questions/1063951#answer-733129<p>Hello!
</p><p>To ensure you are making a proper "clean" install follow these steps:
</p><p><br>
Certain Firefox problems can be solved by performing a <em>Clean reinstall</em>. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
</p><p><strong>Note:</strong> You might want to print these steps or view them in another browser.
</p>
<ol><li>Download the latest Desktop version of Firefox from <a href="https://www.mozilla.org" rel="nofollow">mozilla.org</a> (or choose the download for your operating system and language from <a href="https://www.mozilla.org/firefox/all/" rel="nofollow">this page</a>) and save the setup file to your computer.
</li><li>After the download finishes, close all Firefox windows (or open the Firefox menu <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-01-10-13-08-08-f52b8c.png" alt="New Fx Menu" title=""> and click the close button <img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2014-03-07-11-44-35-716f6b.png" alt="Close 29" title="">).
</li><li>Delete the Firefox installation folder, which is located in one of these locations, by default:
<ul><li><strong>Windows:</strong>
<ul><li>C:\Program Files\Mozilla Firefox
</li><li>C:\Program Files (x86)\Mozilla Firefox
</li></ul>
</li><li><strong>Mac:</strong> Delete Firefox from the Applications folder.
</li><li><strong>Linux:</strong> If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see <a href="/en-US/kb/install-firefox-linux" rel="nofollow">Install Firefox on Linux</a>. If you downloaded and installed the binary package from the <a href="http://www.mozilla.org/firefox#desktop" rel="nofollow">Firefox download page</a>, simply remove the folder <em>firefox</em> in your home directory.
</li></ul>
</li><li>Now, go ahead and reinstall Firefox:
<ol><li>Double-click the downloaded installation file and go through the steps of the installation wizard.
</li><li>Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
</li></ol>
</li></ol>
<p>More information about reinstalling Firefox can be found <a href="/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_5-reinstall-firefox" rel="nofollow">here</a>.
</p><p><b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your <a href="/en-US/kb/profiles-where-firefox-stores-user-data" rel="nofollow">Firefox profile</a> data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See <a href="/en-US/kb/back-and-restore-information-firefox-profiles" rel="nofollow">Back up and restore information in Firefox profiles</a>.
</p><p>Please report back to say if this helped you!
</p><p>Thank you.
</p>