Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

every response lags and is slow

  • 3 uphendule
  • 23 zinale nkinga
  • 12789 views
  • Igcine ukuphendulwa ngu guigs

more options

I have never had this problem with firefox. Opened on my windows 7 machine and everything is choppy and slow, every keystroke is delayed as is every response is delayed. It works but its wierd.

Tried reset, tried some fixes and finally uninstalled and reinstalled with out any success.

I am using google chrome and it runs fine and so does internet explorer and every other program.

Help!

Isisombululo esikhethiwe

Hello csirisky, try disabling graphics hardware acceleration.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window as follows: click the menu button New Fx Menu and select Options .
  2. In the Firefox Options window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 8

All Replies (3)

more options

Isisombululo Esikhethiwe

Hello csirisky, try disabling graphics hardware acceleration.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Open Firefox Options window as follows: click the menu button New Fx Menu and select Options .
  2. In the Firefox Options window, click the Advanced tab, then select General.
  3. In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  4. Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

more options

csirisky said

I have never had this problem with firefox. Opened on my windows 7 machine and everything is choppy and slow, every keystroke is delayed as is every response is delayed. It works but its wierd. Tried reset, tried some fixes and finally uninstalled and reinstalled with out any success. I am using google chrome and it runs fine and so does internet explorer and every other program. Help!

Unchecked the hardware acceleration as recommended, restarted firefox and back to normal.

Thanks ideato.

more options

Just as an update, after investigation of general hardware acceleration issues there is an update going out today that should resolve this. The new version will be 38.0.5RC. Thank you for your patience, please do report back if there are any further issues.