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Firefox error when I manually close the probram

  • 10 uphendule
  • 1 inale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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Constantly get an error box when I press the red x to quit Firefox. Very aggravating.

Box says that that Firefox crashed. I did not. I shut it down. Box wants me to send error report. I did that a zillion times! I have no special settings for history or stuff like that. This all started with the update to 37.0. Updates 37.1 and 37.2 did not fix this issue either. My system is 64bit windows 8.1. This issue also happening on my laptop. That is windows 7, 32 bit machine. I did a refresh to my Firefox but that did not solve the problem either.


All Replies (10)

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Post the crash report by typing about:crashes in Location bar and let us examine the problem.

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These are some of my crash reports: bp-50c53dc5-112b-4b04-8c38-dd7482150510 5/10/2015 8:13 AM bp-73e7ba1c-7e49-4e89-8fe6-a14f22150423 4/23/2015 7:24 PM bp-cc4ac03b-37d8-418a-9fe8-5630e2150422 4/22/2015 6:41 AM bp-4357b2b3-cbe4-4a0c-b055-727222150420 4/20/2015 5:08 PM bp-99415684-5763-4591-9565-9fdff2150418 4/18/2015 4:38 PM bp-fcd9d459-3bb8-45df-be4c-1c1c82150417 4/17/2015 4:41 PM bp-f8c00a94-dbbb-46e5-a465-1ad3c2150416 4/16/2015 4:45 PM bp-8b103a9f-4b99-4b60-ba68-77e2e2150416 4/16/2015 4:21 PM bp-e6b6e4e6-766e-43ec-a0ba-f2a112150415 4/15/2015 6:43 AM bp-e5019400-9248-4338-9bcd-6f7002150413 4/13/2015 7:09 PM bp-28475845-fd72-4aec-ae22-5c25f2150411 4/11/2015 2:47 PM bp-88441201-9ae7-4d3d-970e-4bd172150410 4/10/2015 6:44 PM bp-7fd12722-2938-49d5-b38f-e4d182150410 4/10/2015 6:22 PM

I hope this helps you find out what is wrong. Thank you for your help.

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This could be a problem with Norton software.

You can try to disable all Norton extensions in Firefox.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

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Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable the Norton Toolbar. Firefox takes two minutes plus to load, apparent clash with Norton Internet Security

Norton showed where to exclude things from Autoprotect Open Norton Administrative Settings. Under Performance Monitoring, find Program Exclusions. To its far right, press the Configure + link.

You will have to add each program one at a time from the Mozilla Firefox and Mozilla Maintenance Service<Windows> folders..

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Tried both suggestions. Neither one fixed the issue.

Still crashes... bp-c7ebd2e0-4252-40ec-9950-870082150511 5/10/2015 10:10 PM bp-7b698e4f-69d0-48d4-85a0-a743c2150511 5/10/2015 9:50 PM bp-2333913a-8e5e-4fd8-9293-7262e2150510 5/10/2015 4:44 PM bp-876e95eb-dc14-497e-90bc-e47062150510 5/10/2015 3:58 PM bp-50c53dc5-112b-4b04-8c38-dd7482150510 5/10/2015 8:13 AM

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winmm.dll = Windows Multimedia

mswsock.dll = Microsoft

gdi32.dll file = Windows GDI (Graphics Device Interface)

combase.dll = Microsoft

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection


One report also said; Signature shutdownhang

Perform a System File Check to fix corrupted system files

See if there are updates for your graphics drivers

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Can you confirm what you tried so far?

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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I think Firefox 37 is the first version to detect that Firefox is unable to shut down correctly -- that there was a hang during shutdown -- and record that as a crash. So the underlying problem of unexpectedly slow shutdown might have been present before and just not brought to your attention. Or it could be a new problem.

Some changes were made in Firefox 38 (due out this week) that should reduce the problem of shutdown hangs. Hopefully that will help.

As a workaround for now, what about keeping a Firefox window opened and minimized at all times instead of shutting down the browser so frequently?

Also, I don't know whether it's a coincidence, but another user whose similar crash reports I just read also runs Norton security software.

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I am currently testing a variation of a suggestion by FredMcD that Norton 360 is the root cause of my problem. I disabled the toolbar before, but now I also turned off the NORTON PASSWORD VAULT. That SEEMS to have cured the issue. I am now shutting down without those annoying crash reports... so far. I have only tested this fix for a day so I am not ready to declare victory yet. I am thinking that the Norton Password Vault was remaining open and hanging up the orderly shutdown of Firefox... at least from Firefox's viewpoint.

Thank you all for your kind help with my problem. I hope this really has fixed it. I was having some funky experiences with the NORTON PASSWORD VAULT not working properly with a very few websites. I was going to dump it anyway and go back to the Firefox built-in password manager.

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FredMcD said

Norton showed where to exclude things from Autoprotect

Have you checked this out?