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Firefox Randomly Closing?

  • 7 uphendule
  • 2 zinale nkinga
  • 55 views
  • Igcine ukuphendulwa ngu FredMcD

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My firefox has been randomly crashing by itself and I don't know why it just started today and I already tried refreshing firefox but it hasn't fixed the problem any ideas what is causing it?

All Replies (7)

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Tried starting it in safe mode and making a new profile with old bookmarks and without all of which still had random crashing I even completely uninstalled and re installed and it still crashes here is the latest crash id 94c4f5eb-a7e9-4d4e-83b8-fa41e2150504

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Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 17.0 r0 Shockwave Flash 16.0 r0

Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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here are the 3 most recent crashes

bp-722803aa-0b31-4a7a-b6f5-3df392150504

bp-94c4f5eb-a7e9-4d4e-83b8-fa41e2150504

bp-47b59cb6-8608-47fc-bc11-5d48c2150504

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also i ran the uninstaller and installed the most recent version but both still show up in the plugins section I just set one to be activated and the other to be deactivated

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Nurros said

i ran the uninstaller and installed the most recent version but both still show up in the plugins section

Type about:plugins<enter> in the address bar. Now search for the plug-in.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

This will show you the path to that program. Copy the Path Only. Also note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.

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The crash report flagged these programs;

Rooksbas.DLL = Window

RapportTanzan370

RapportUtil

RapportGP


Related Bugs

1159484 NEW - Firefox 37.0.2 crashes with Trusteer Rapport


Download the current full installer for your Rapport program. Then remove Rapport from your system. Reboot.

How are things now? Do Not install Rapport at this time.