Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

when I try to check my Bank account or pay a bill I am always (only in past week) getting a warning that this is not a safe and trusted site. Why?

  • 4 uphendule
  • 2 zinale nkinga
  • Igcine ukuphendulwa ngu jscher2000

more options

Normally I use the get me out of here button if I see this warning but I am getting it all the time on sites I know are safe.

Thanks for any help


All Replies (4)

more options

You probably have Kaspersky set up to scan your web traffic for threats. In order to scan secure connections, Kaspersky gives Firefox a fake certificate so it can intercept and decrypt the traffic. If you want to continue using this SSL Scanning feature, you will need to re-setup Firefox to work with it.

(One reason the setup might need to be redone is if you used Firefox's Refresh feature in response to a message that you could speed up Firefox by restoring some default settings.)

One of these articles/posts might help you get Firefox to trust Kaspersky's fake certificates again:

Does that help? Or does the problem continue?

more options

By the way, your More System Details shows that you have a user.js file in your currently active Firefox settings folder (profile folder).

That is an optional settings file Firefox will use to override your previous session settings. This support article describes how to check for a user.js file, and if you didn't create it yourself, you probably would want to just delete it: How to fix preferences that won't save.

By default, Windows hides the .js file extension. To work most accurately with file names, you may want to switch that off. This article describes the steps for that:

more options


First of all thanks for your help. Very much appreciated. I will go through the items you cover in your responses.

Interestingly I noticed that many people seem to have had this problem and it was to do with times and dates.

I have my time synced to a UK government time site. Just in case I changed to another UK Gov time site and everything now works without the warnings. I can only think (a complete guess!) that the first site might have been showing my computer to be a few seconds in the future and that Firefox did not like that.

Anyway, thanks again


more options

Oh yes, the system clock! Sounds as though you won't need to worry about the Kaspersky setup, as things are back to normal.