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Firefox crashes

Kuphostiwe

Not sure why recently Firefox has been crashing frequently - numerous times per day. Seems like it started right after the latest upgrade of the Firefox software. Is anyone else having issues?

Thank you.

Not sure why recently Firefox has been crashing frequently - numerous times per day. Seems like it started right after the latest upgrade of the Firefox software. Is anyone else having issues? Thank you.

Isisombululo esikhethiwe

Signature hang

Process Type plugin Shockwave Flash Version:16.0.0.305

====

Signature: OOM OutOfMemory

Appleffdav.dll = iCloud Control Panel = Apple Computer for the Windows

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.


Security Issue: Update your Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Also check for updates for the above.

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Citrix Receiver Plugin (Win32)
  • Citrix Online App Detector Plugin
  • Citrix URL-Redirection Helper Plugin
  • GEPlugin
  • Google Update
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 17.0 r0
  • 5.1.31211.0
  • NPWLPG
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 37.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Izandiso

  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9})
  • AmazonSmile 1Button for Firefox 1.0 (smile1Button@amazon.com)
  • Ebates Cash Back 3.0.4.5 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • Garmin Communicator 4.1.0 ({195A3098-0BD5-4e90-AE22-BA1C540AFD1E})
  • iCloud Bookmarks 1.4.14 (firefoxdav@icloud.com)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: NVIDIA Quadro FX 580
  • adapterDescription2:
  • adapterDeviceID: 0x0659
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 063a10de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'257.21']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 7-14-2009
  • driverDate2:
  • driverVersion: 8.15.11.9038
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'257.21']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'257.21']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape "9.5.5"

Having more than one version of a program may cause issues.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ------------------------------ Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 11.0.10 Adobe PDF Plug-In For Firefox and Netscape "9.5.5" Having more than one version of a program may cause issues.

Umnikazi wombuzo

I apologize for my ignorance, but I do not see anywhere to "mark" the most recent 7 - 10 crash reports. Do you mean open each of them, and copy all of the content from each bug report here?

I did disable the older version of the Adobe PDF plug-in. Thank you for suggesting that!

I apologize for my ignorance, but I do not see anywhere to "mark" the most recent 7 - 10 crash reports. Do you mean open each of them, and copy all of the content from each bug report here? I did disable the older version of the Adobe PDF plug-in. Thank you for suggesting that!
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

MBBailey said

I apologize for my ignorance, but I do not see anywhere to "mark" the most recent 7 - 10 crash reports.

Open the about:crashes page. Using you mouse, start at the top of the list. Click once. Then, holding down the left button, move the mouse so the top most reports are highlighted. Then Copy the block. Then Paste the block in the Reply box below.

I did disable the older version of the Adobe PDF plug-in

Do Not disable old programs. Remove them.

''MBBailey [[#answer-719640|said]]'' <blockquote> I apologize for my ignorance, but I do not see anywhere to "mark" the most recent 7 - 10 crash reports. </blockquote> Open the '''about:crashes''' page. Using you mouse, start at the top of the list. Click once. Then, holding down the left button, move the mouse so the top most reports are highlighted. Then '''Copy''' the block. Then '''Paste''' the block in the '''Reply''' box below. <blockquote> I did disable the older version of the Adobe PDF plug-in </blockquote> Do Not disable old programs. '''Remove them.'''

Okulungisiwe ngu FredMcD

Umnikazi wombuzo

I'm sorry, but when I click on an item in the list on the about:crashes page, it functions as a link and opens the report for the item on a separate page; I am unable to select more than one item on the list at a time.

As far as the older plug in, there is no option to remove it from Firefox's list in the menu, nor does it appear in the Windows programs information.

I'm sorry, but when I click on an item in the list on the about:crashes page, it functions as a link and opens the report for the item on a separate page; I am unable to select more than one item on the list at a time. As far as the older plug in, there is no option to remove it from Firefox's list in the menu, nor does it appear in the Windows programs information.
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

MBBailey said

I'm sorry, but when I click on an item in the list on the about:crashes page, it functions as a link and opens the report for the item on a separate page; I am unable to select more than one item on the list at a time.

We can work with the pic you sent. Marking the crash numbers is the same as marking in any text reader. Click the mouse on the text where you want to start, then with the left button down, go to the end of what you want to mark. Stop, and let go of the button.

As far as the older plug in, there is no option to remove it from Firefox's list in the menu, nor does it appear in the Windows programs information.

Follow these instructions;

Type about:plugins<enter> in the address bar. Now search for the plug-in.

Example; Adobe Acrobat File: nppdf32.dll,nppdf32.dll Path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll Version: 11.0.9.29 State: Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9

This will show you the path to that program. Copy the Path Only. Also note the name of the file, and remember it. Now Close Firefox. Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. Warning ! Remember to delete the right program.

''MBBailey [[#answer-719747|said]]'' <blockquote> I'm sorry, but when I click on an item in the list on the about:crashes page, it functions as a link and opens the report for the item on a separate page; I am unable to select more than one item on the list at a time. </blockquote> We can work with the pic you sent. Marking the crash numbers is the same as marking in any text reader. Click the mouse on the text where you want to start, then with the left button down, go to the end of what you want to mark. Stop, and let go of the button. <blockquote> As far as the older plug in, there is no option to remove it from Firefox's list in the menu, nor does it appear in the Windows programs information. </blockquote> Follow these instructions; Type '''about:plugins'''<enter> in the address bar. Now search for the plug-in. Example; '''Adobe Acrobat''' '''File:''' nppdf32.dll,nppdf32.dll '''Path:''' C:\Program Files (x86)\Adobe\Reader 11.0\Reader\browser\nppdf32.dll,C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll '''Version:''' 11.0.9.29 '''State:''' Enabled Adobe PDF Plug-In For Firefox and Netscape 11.0.9 This will show you the path to that program. Copy the '''Path Only.''' Also note the name of the file, and remember it. Now '''Close Firefox.''' Open your file browser and paste the path in the address bar. Find the file, and delete it. Now you can restart Firefox. '''Warning !''' Remember to delete the right program.
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

bp-a4a12c80-7119-473f-a67a-ce2002150419 bp-25b987b3-a16f-40a5-aa4d-e5b7d2150417 bp-79b16878-84a8-4d7f-ba78-8185d2150416

bp-a4a12c80-7119-473f-a67a-ce2002150419 bp-25b987b3-a16f-40a5-aa4d-e5b7d2150417 bp-79b16878-84a8-4d7f-ba78-8185d2150416
jscher2000
  • Top 10 Contributor
8772 izisombululo 71718 izimpendulo
Kuphostiwe

Try to select starting from the word Report ID (I don't think that will trigger any links).

Of the 3 that Fred typed out, the first is a hang in the Flash plugin, while the second and third are "Out of Memory" crashes at 93% and 86% memory full. Firefox definitely becomes sluggish and can be unstable when memory usage exceeds 80%.

Do you know whether it is Firefox excess memory? You can keep an eye on it using the Windows 7 Task Manager (Ctrl+Shift+Esc). Either:

  • Details tab: if you don't have a Memory column displayed, you can use View > Select Columns to add it, then click the column heading once or twice to sort the largest memory user to the top.
  • Click the Performance tab then Resource Monitor. (Once that separate window loads, you can close the Task Manager.) In the Resource Monitor, the CPU section probably opens by default, click the Memory bar to expand that section.
Try to select starting from the word Report ID (I don't think that will trigger any links). Of the 3 that Fred typed out, the first is a hang in the Flash plugin, while the second and third are "Out of Memory" crashes at 93% and 86% memory full. Firefox definitely becomes sluggish and can be unstable when memory usage exceeds 80%. Do you know whether it is Firefox excess memory? You can keep an eye on it using the Windows 7 Task Manager (Ctrl+Shift+Esc). Either: * Details tab: if you don't have a Memory column displayed, you can use View > Select Columns to add it, then click the column heading once or twice to sort the largest memory user to the top. * Click the Performance tab then Resource Monitor. (Once that separate window loads, you can close the Task Manager.) In the Resource Monitor, the CPU section probably opens by default, click the Memory bar to expand that section.
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Signature hang

Process Type plugin Shockwave Flash Version:16.0.0.305

====

Signature: OOM OutOfMemory

Appleffdav.dll = iCloud Control Panel = Apple Computer for the Windows

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder


Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.


Security Issue: Update your Flash Player Version 17.0.0.169
https://www.adobe.com/products/flashplayer/distribution3.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Also check for updates for the above.

Signature hang Process Type plugin Shockwave Flash Version:16.0.0.305 ================ Signature: OOM OutOfMemory Appleffdav.dll = iCloud Control Panel = Apple Computer for the Windows msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder -------------------------------- '''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. -------------------------------- Security Issue: Update your Flash Player '''Version 17.0.0.169<br>https://www.adobe.com/products/flashplayer/distribution3.html''' See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration Also check for updates for the above.

Umnikazi wombuzo

Thank you both for helping me solve this problem - I performed all of the suggested updates, and everything seems to be working great! I so appreciate your assistance!

Thank you both for helping me solve this problem - I performed all of the suggested updates, and everything seems to be working great! I so appreciate your assistance!
FredMcD
  • Top 10 Contributor
4259 izisombululo 59635 izimpendulo
Kuphostiwe

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.