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Firefox crashes repeatedly even in safe mode

Kuphostiwe

updated firefox - uninstalled reinstalled updated flash - removed flash re installed Microsoft ONENOTE is also crashing with firefox rebooted my laptop to previous time - same issue

bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408

Cant do any of this in firefox - it keeps crashing dont know what to submit because it doesn't work in windows explorer

HELP

updated firefox - uninstalled reinstalled updated flash - removed flash re installed Microsoft ONENOTE is also crashing with firefox rebooted my laptop to previous time - same issue bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408 Cant do any of this in firefox - it keeps crashing dont know what to submit because it doesn't work in windows explorer HELP

Eminye Imininingwane Yohlelo

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; Tablet PC 2.0; .NET4.0E)

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4254 izisombululo 59579 izimpendulo
Kuphostiwe

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.


The report you posted flagged these programs;

igd10umd32.dll = Intel(R) Graphics Technology

dlumd32.dll = DisplayLink Core Software


Download the current full installers for the above.

In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below. ------------------------------------- The report you posted flagged these programs; igd10umd32.dll = Intel(R) Graphics Technology dlumd32.dll = DisplayLink Core Software ----------------------------- Download the current full installers for the above.

Umnikazi wombuzo

bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408 4/8/2015 3:47 PM bp-e61eabb4-33ab-4516-8023-f931d2150408 4/8/2015 2:37 PM bp-cc4f1b2e-b7bc-49a3-80f6-3a8152150408 4/8/2015 2:33 PM bp-59b22d36-cf1e-4c03-b6b3-de90e2150408 4/8/2015 2:30 PM bp-bac9bdfe-6673-4dcb-a7d7-0d9552150408 4/8/2015 2:06 PM bp-35a55ab1-871c-43bc-aa43-429452150408 4/8/2015 2:04 PM bp-07a86b90-ab9d-4377-baf1-e1b882150407 4/7/2015 4:50 PM bp-9a99dc4d-e6e5-472a-af17-939142150407 4/7/2015 11:54 AM bp-a076df6c-861b-431d-8b72-3c09b2150407 4/7/2015 11:27 AM bp-9c43036f-09d1-4e97-abc5-f4bf92150407 4/7/2015 11:15 AM bp-465213e2-594c-4c7b-a78a-987e52150407 4/7/2015 11:10 AM bp-3ddd7664-c497-485b-9776-5a47f2150407 4/7/2015 10:31 AM bp-0579c489-12a5-410d-95f7-5ce9c2150407 4/7/2015 10:31 AM bp-82d60623-203c-415e-ae62-5a90a2150407 4/7/2015 10:30 AM bp-65f3c97b-7cf2-4b91-8997-c0d152150407

bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408 4/8/2015 3:47 PM bp-e61eabb4-33ab-4516-8023-f931d2150408 4/8/2015 2:37 PM bp-cc4f1b2e-b7bc-49a3-80f6-3a8152150408 4/8/2015 2:33 PM bp-59b22d36-cf1e-4c03-b6b3-de90e2150408 4/8/2015 2:30 PM bp-bac9bdfe-6673-4dcb-a7d7-0d9552150408 4/8/2015 2:06 PM bp-35a55ab1-871c-43bc-aa43-429452150408 4/8/2015 2:04 PM bp-07a86b90-ab9d-4377-baf1-e1b882150407 4/7/2015 4:50 PM bp-9a99dc4d-e6e5-472a-af17-939142150407 4/7/2015 11:54 AM bp-a076df6c-861b-431d-8b72-3c09b2150407 4/7/2015 11:27 AM bp-9c43036f-09d1-4e97-abc5-f4bf92150407 4/7/2015 11:15 AM bp-465213e2-594c-4c7b-a78a-987e52150407 4/7/2015 11:10 AM bp-3ddd7664-c497-485b-9776-5a47f2150407 4/7/2015 10:31 AM bp-0579c489-12a5-410d-95f7-5ce9c2150407 4/7/2015 10:31 AM bp-82d60623-203c-415e-ae62-5a90a2150407 4/7/2015 10:30 AM bp-65f3c97b-7cf2-4b91-8997-c0d152150407
FredMcD
  • Top 10 Contributor
4254 izisombululo 59579 izimpendulo
Kuphostiwe

The reports you posted flagged these programs;

igd10umd32.dll = Intel(R) Graphics Technology

dlumd32.dll = DisplayLink Core Software

icudt52.dll = International Components for Unicode


Download the current full installers for the above.

The reports you posted flagged these programs; igd10umd32.dll = Intel(R) Graphics Technology dlumd32.dll = DisplayLink Core Software icudt52.dll = International Components for Unicode ----------------------------- Download the current full installers for the above.

Umnikazi wombuzo

Please be specific as to what I should do next. Are those programs at fault? How do I fix them if they are? Already making plans to change to another browser unless i can get this fixed soon!!

Please be specific as to what I should do next. Are those programs at fault? How do I fix them if they are? Already making plans to change to another browser unless i can get this fixed soon!!
cor-el
  • Top 10 Contributor
  • Moderator
17519 izisombululo 158412 izimpendulo
Kuphostiwe

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

Also check for updates of the graphics display.

You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration Also check for updates of the graphics display.

Umnikazi wombuzo

Continues to crash Here are the reports: bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408 4/8/2015 3:47 PM bp-e61eabb4-33ab-4516-8023-f931d2150408 4/8/2015 2:37 PM bp-cc4f1b2e-b7bc-49a3-80f6-3a8152150408 4/8/2015 2:33 PM bp-59b22d36-cf1e-4c03-b6b3-de90e2150408 4/8/2015 2:30 PM bp-bac9bdfe-6673-4dcb-a7d7-0d9552150408 4/8/2015 2:06 PM bp-35a55ab1-871c-43bc-aa43-429452150408 4/8/2015 2:04 PM bp-07a86b90-ab9d-4377-baf1-e1b882150407

Continues to crash Here are the reports: bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408 4/8/2015 3:47 PM bp-e61eabb4-33ab-4516-8023-f931d2150408 4/8/2015 2:37 PM bp-cc4f1b2e-b7bc-49a3-80f6-3a8152150408 4/8/2015 2:33 PM bp-59b22d36-cf1e-4c03-b6b3-de90e2150408 4/8/2015 2:30 PM bp-bac9bdfe-6673-4dcb-a7d7-0d9552150408 4/8/2015 2:06 PM bp-35a55ab1-871c-43bc-aa43-429452150408 4/8/2015 2:04 PM bp-07a86b90-ab9d-4377-baf1-e1b882150407
FredMcD
  • Top 10 Contributor
4254 izisombululo 59579 izimpendulo
Kuphostiwe

Please post the newest crash reports. Not the ones already posted.

Please post the newest crash reports. Not the ones already posted.

Umnikazi wombuzo

bp-efb0ccfd-cbdb-45d2-8fd7-8b8872150416 4/16/2015 2:57 PM bp-be64faf9-6698-4e3b-8900-92d382150416 4/16/2015 2:43 PM bp-9fe4a5c7-0dae-436b-aaef-1df0d2150416 4/16/2015 2:42 PM bp-5f7ef9b6-153c-42b4-be29-717c02150416 4/16/2015 2:41 PM bp-7f2a9570-2fab-4ae3-8a51-d27682150416 4/16/2015 12:23 PM bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408

bp-efb0ccfd-cbdb-45d2-8fd7-8b8872150416 4/16/2015 2:57 PM bp-be64faf9-6698-4e3b-8900-92d382150416 4/16/2015 2:43 PM bp-9fe4a5c7-0dae-436b-aaef-1df0d2150416 4/16/2015 2:42 PM bp-5f7ef9b6-153c-42b4-be29-717c02150416 4/16/2015 2:41 PM bp-7f2a9570-2fab-4ae3-8a51-d27682150416 4/16/2015 12:23 PM bp-c7dcefc8-08cb-40a8-b4df-7d34f2150408
FredMcD
  • Top 10 Contributor
4254 izisombululo 59579 izimpendulo
Kuphostiwe

KERNELBASE.dll = Microsoft

Kernel32.dll = Microsoft

ntdll.dll = Microsoft


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

KERNELBASE.dll = Microsoft Kernel32.dll = Microsoft ntdll.dll = Microsoft ------------------------------- Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Umnikazi wombuzo

So what does THAT mean - How do I make it stop happening????

Simply sending me file names does not help!!!

So what does THAT mean - How do I make it stop happening???? Simply sending me file names does not help!!!

Umnikazi wombuzo

I ran the scan now 3 days ago and it did not find any issues... AND I updated my graphics drivers and nothing would run. Even internet explorer crashed. I had to roll back my whole system.

I ran the scan now 3 days ago and it did not find any issues... AND I updated my graphics drivers and nothing would run. Even internet explorer crashed. I had to roll back my whole system.
FredMcD
  • Top 10 Contributor
4254 izisombululo 59579 izimpendulo
Kuphostiwe

Did the roll back work? If it did, Please flag your last post as Solved Problem so other will know.

Did the roll back work? If it did, Please flag your last post as '''Solved Problem''' so other will know.
jscher2000
  • Top 10 Contributor
8758 izisombululo 71655 izimpendulo
Kuphostiwe

In case your Firefox program folder has become corrupted during an update or uninstall/reinstall, could you try:

Clean Reinstall

We use this name, but it's not about removing your settings, it's about making sure the program files are clean. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed.

(1) Download a fresh installer for Firefox 37.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.)

(2) Exit out of Firefox (if applicable).

(3) Rename the program folder

(64-bit Windows folder names)

C:\Program Files (x86)\Mozilla Firefox

to

C:\Program Files (x86)\OldFirefox

(32-bit Windows folder names)

C:\Program Files\Mozilla Firefox

to

C:\Program Files\OldFirefox

(4) Run the installer you downloaded in #1. It should automatically connect to your existing settings.

Any improvement?

Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders:

  • \OldFirefox\Plugins
  • \OldFirefox\browser\plugins
In case your Firefox program folder has become corrupted during an update or uninstall/reinstall, could you try: '''Clean Reinstall''' We use this name, but it's not about removing your settings, it's about making sure the program files are clean. As described below, this process does not disturb your existing settings. Do NOT uninstall Firefox, that's not needed. (1) Download a fresh installer for Firefox 37.0.1 from https://www.mozilla.org/firefox/all/ to a convenient location. (Scroll down to your preferred language.) (2) Exit out of Firefox (if applicable). (3) Rename the program folder ''(64-bit Windows folder names)'' C:\Program Files (x86)\Mozilla Firefox to C:\Program Files (x86)\OldFirefox ''(32-bit Windows folder names)'' C:\Program Files\Mozilla Firefox to C:\Program Files\OldFirefox (4) Run the installer you downloaded in #1. It should automatically connect to your existing settings. Any improvement? Note: Some plugins may exist only in that OldFirefox folder. If something essential is missing, look in these folders: * \OldFirefox\Plugins * \OldFirefox\browser\plugins

Umnikazi wombuzo

Still crashing - I have done all this above AND MORE!!! When I turn on Falsh for always activate - It is worse. and ESPN clips dont play and neither do youtube videos . If I turn off Flash -- Pandora wont play, but ESPN clips work ( I have since converted youtube to HTML5 so that is OK. Yahoomaps crashes Firefox. I've about had it with this.

bp-6276ca37-9a34-4bff-ad49-f245d2150422 4/22/2015 11:08 AM bp-002dbd75-0afd-40dc-8968-e9eaa2150421 4/21/2015 12:32 PM bp-f5227cff-8a57-400d-bc44-513372150421 4/21/2015 12:32 PM

Please tell me what to do - don't just send me the "problem dlls"

Still crashing - I have done all this above AND MORE!!! When I turn on Falsh for always activate - It is worse. and ESPN clips dont play and neither do youtube videos . If I turn off Flash -- Pandora wont play, but ESPN clips work ( I have since converted youtube to HTML5 so that is OK. Yahoomaps crashes Firefox. I've about had it with this. bp-6276ca37-9a34-4bff-ad49-f245d2150422 4/22/2015 11:08 AM bp-002dbd75-0afd-40dc-8968-e9eaa2150421 4/21/2015 12:32 PM bp-f5227cff-8a57-400d-bc44-513372150421 4/21/2015 12:32 PM Please tell me what to do - don't just send me the "problem dlls"
FredMcD
  • Top 10 Contributor
4254 izisombululo 59579 izimpendulo
Kuphostiwe

Firefox Version 37.0.1

dlumd32.dll = DisplayLink Core Software

igd10umd32.dll = Intel(R) Graphics Technology


Firefox v37.0.2 is available

You had rolled back your system, did you check for updates after?

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

Firefox Version 37.0.1 dlumd32.dll = DisplayLink Core Software igd10umd32.dll = Intel(R) Graphics Technology ------------------------------ Firefox v37.0.2 is available You had rolled back your system, did you check for updates after? If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' --------------------------------- '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
ExcessPhase 2 izisombululo 9 izimpendulo
Kuphostiwe

Program received signal SIGABRT, Aborted. [Switching to Thread 0x7fb0fcdff700 (LWP 3024)] 0x00000035564328a5 in raise () from /lib64/libc.so.6 (gdb) where

  1. 0 0x00000035564328a5 in raise () from /lib64/libc.so.6
  2. 1 0x0000003556434085 in abort () from /lib64/libc.so.6
  3. 2 0x000000355642ba1e in __assert_fail_base () from /lib64/libc.so.6
  4. 3 0x000000355642bae0 in __assert_fail () from /lib64/libc.so.6
  5. 4 0x000000355944d24c in _XAllocID () from /usr/lib64/libX11.so.6
  6. 5 0x000000355b804f61 in XRenderCreatePicture () from /usr/lib64/libXrender.so.1
  7. 6 0x00007fb10ff0ccfc in ?? () from /build/peterf/firefox/libxul.so
  8. 7 0x00007fb10ff0d284 in ?? () from /build/peterf/firefox/libxul.so
  9. 8 0x00007fb10ff1f732 in ?? () from /build/peterf/firefox/libxul.so
  10. 9 0x00007fb10ff20c53 in ?? () from /build/peterf/firefox/libxul.so
  11. 10 0x00007fb10ff211e8 in ?? () from /build/peterf/firefox/libxul.so
  12. 11 0x00007fb10ff21496 in ?? () from /build/peterf/firefox/libxul.so
  13. 12 0x00007fb10ff151fb in ?? () from /build/peterf/firefox/libxul.so
  14. 13 0x00007fb10ff22a0d in ?? () from /build/peterf/firefox/libxul.so
  15. 14 0x00007fb1105dadad in ?? () from /build/peterf/firefox/libxul.so
  16. 15 0x00007fb1105dbd19 in ?? () from /build/peterf/firefox/libxul.so
  17. 16 0x00007fb10fdfa8b6 in ?? () from /build/peterf/firefox/libxul.so
  18. 17 0x00007fb110623846 in ?? () from /build/peterf/firefox/libxul.so
  19. 18 0x00007fb11066c6f8 in ?? () from /build/peterf/firefox/libxul.so
  20. 19 0x00007fb11066cdff in ?? () from /build/peterf/firefox/libxul.so
  21. 20 0x00007fb11066cea3 in ?? () from /build/peterf/firefox/libxul.so
  22. 21 0x00007fb110673af7 in ?? () from /build/peterf/firefox/libxul.so
  23. 22 0x00007fb110673cdb in ?? () from /build/peterf/firefox/libxul.so
  24. 23 0x00007fb10fdbd562 in ?? () from /build/peterf/firefox/libxul.so
  25. 24 0x00007fb10fdbd6f2 in ?? () from /build/peterf/firefox/libxul.so
  26. 25 0x00007fb1102c9522 in ?? () from /build/peterf/firefox/libxul.so
  27. 26 0x00007fb1102cfbfd in ?? () from /build/peterf/firefox/libxul.so
  28. 27 0x00007fb1102cfc7a in ?? () from /build/peterf/firefox/libxul.so
  29. 28 0x0000003556c07851 in start_thread () from /lib64/libpthread.so.0
  30. 29 0x00000035564e767d in clone () from /lib64/libc.so.6

(gdb) quit

Looks like the libX11 on LINUX is aborting in case of certain system calls fail instead of returning an error code...

Program received signal SIGABRT, Aborted. [Switching to Thread 0x7fb0fcdff700 (LWP 3024)] 0x00000035564328a5 in raise () from /lib64/libc.so.6 (gdb) where #0 0x00000035564328a5 in raise () from /lib64/libc.so.6 #1 0x0000003556434085 in abort () from /lib64/libc.so.6 #2 0x000000355642ba1e in __assert_fail_base () from /lib64/libc.so.6 #3 0x000000355642bae0 in __assert_fail () from /lib64/libc.so.6 #4 0x000000355944d24c in _XAllocID () from /usr/lib64/libX11.so.6 #5 0x000000355b804f61 in XRenderCreatePicture () from /usr/lib64/libXrender.so.1 #6 0x00007fb10ff0ccfc in ?? () from /build/peterf/firefox/libxul.so #7 0x00007fb10ff0d284 in ?? () from /build/peterf/firefox/libxul.so #8 0x00007fb10ff1f732 in ?? () from /build/peterf/firefox/libxul.so #9 0x00007fb10ff20c53 in ?? () from /build/peterf/firefox/libxul.so #10 0x00007fb10ff211e8 in ?? () from /build/peterf/firefox/libxul.so #11 0x00007fb10ff21496 in ?? () from /build/peterf/firefox/libxul.so #12 0x00007fb10ff151fb in ?? () from /build/peterf/firefox/libxul.so #13 0x00007fb10ff22a0d in ?? () from /build/peterf/firefox/libxul.so #14 0x00007fb1105dadad in ?? () from /build/peterf/firefox/libxul.so #15 0x00007fb1105dbd19 in ?? () from /build/peterf/firefox/libxul.so #16 0x00007fb10fdfa8b6 in ?? () from /build/peterf/firefox/libxul.so #17 0x00007fb110623846 in ?? () from /build/peterf/firefox/libxul.so #18 0x00007fb11066c6f8 in ?? () from /build/peterf/firefox/libxul.so #19 0x00007fb11066cdff in ?? () from /build/peterf/firefox/libxul.so #20 0x00007fb11066cea3 in ?? () from /build/peterf/firefox/libxul.so #21 0x00007fb110673af7 in ?? () from /build/peterf/firefox/libxul.so #22 0x00007fb110673cdb in ?? () from /build/peterf/firefox/libxul.so #23 0x00007fb10fdbd562 in ?? () from /build/peterf/firefox/libxul.so #24 0x00007fb10fdbd6f2 in ?? () from /build/peterf/firefox/libxul.so #25 0x00007fb1102c9522 in ?? () from /build/peterf/firefox/libxul.so #26 0x00007fb1102cfbfd in ?? () from /build/peterf/firefox/libxul.so #27 0x00007fb1102cfc7a in ?? () from /build/peterf/firefox/libxul.so #28 0x0000003556c07851 in start_thread () from /lib64/libpthread.so.0 #29 0x00000035564e767d in clone () from /lib64/libc.so.6 (gdb) quit Looks like the libX11 on LINUX is aborting in case of certain system calls fail instead of returning an error code...

Okulungisiwe ngu ExcessPhase