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I updated Firefox to 37.0.1 and often when I close it there is a message saying it crashed, but it is not true.

Kuphostiwe

As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed. Thanks & best regards Silvano Arienti Milano Italy

As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed. Thanks & best regards Silvano Arienti Milano Italy

Isisombululo esikhethiwe

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

Funda le mpendulo ngokuhambisana nalesi sihloko 4

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • DivX Web Player version 3.2.4.1250
  • DivX VOD Helper Plug-in
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • Shockwave Flash 17.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.7.157
  • 5.1.30514.0
  • VLC media player Web Plugin 2.1.3

Isisebenziso

  • Firefox 37.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Izandiso

  • IDM CC 7.3.99 (mozilla_cc@internetdownloadmanager.com)
  • Norton Identity Safe Toolbar 2014.7.12.7 ({F04D2D30-776C-4d02-8627-8E4385ECA58D})

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 7670M
  • adapterDescription2:
  • adapterDeviceID: 0x6840
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 8-19-2013
  • driverDate2:
  • driverVersion: 13.151.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7670M Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
cor-el
  • Top 10 Contributor
  • Moderator
17534 izisombululo 158559 izimpendulo
Kuphostiwe

Isisombululo Esikhethiwe

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar.


If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

Use "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) to close Firefox if you are currently doing that by clicking the close X on the Firefox title bar. ---- If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

I have this problem too, with ver 37.01. Why does clicking the X to close firefox cause this? It is very annoying to get the message that firefox has crashed and do i want to submit a crash report. Is there a solution other than going to file, exit. I will try this and see what happens.

I have this problem too, with ver 37.01. Why does clicking the X to close firefox cause this? It is very annoying to get the message that firefox has crashed and do i want to submit a crash report. Is there a solution other than going to file, exit. I will try this and see what happens.
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

This problem occurs on both my Vista home premium and my win 8.1 computers. I believe that this is a firefox problem as it did not occur until I updated to firefox 37.01.

This problem occurs on both my Vista home premium and my win 8.1 computers. I believe that this is a firefox problem as it did not occur until I updated to firefox 37.01.
cor-el
  • Top 10 Contributor
  • Moderator
17534 izisombululo 158559 izimpendulo
Kuphostiwe

When you click the close X then Firefox tries to close the current window. This is different than using other ways (power button in the "3-bar" Firefox menu button drop-down list and File > Exit/Quit) to close the Firefox application with all open windows.

When you click the close X then Firefox tries to close the current window. This is different than using other ways (power button in the "3-bar" Firefox menu button drop-down list and File > Exit/Quit) to close the Firefox application with all open windows.
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

Thanks for the info, but, the problem still exists when clicking the red X. If I have multiple windows open it asks me if I want to close all. I say yes and they all close. if all of the windows are closed why does it say firefox stopped working? Like Silvano says it does not happen all of the time, but, it is still annoying.

Thanks for the info, but, the problem still exists when clicking the red X. If I have multiple windows open it asks me if I want to close all. I say yes and they all close. if all of the windows are closed why does it say firefox stopped working? Like Silvano says it does not happen all of the time, but, it is still annoying.
Vladislav 0 izisombululo 14 izimpendulo
Kuphostiwe

No matter I close firefox on linux or android, with X ( file-Quit) or exit on android, every second time firefox crashes. Nothing helped. How many times I've sent report using firefox crash option, but still nothing is helping.

No matter I close firefox on linux or android, with X ( file-Quit) or exit on android, every second time firefox crashes. Nothing helped. How many times I've sent report using firefox crash option, but still nothing is helping.
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

As of today the problem still exits. Hope this problem is fixed by the next update. I close firefox and after it is closed I get a message that it has crashed and it will report the problem when firefox starts again. this is a problem that started with 37.01

As of today the problem still exits. Hope this problem is fixed by the next update. I close firefox and after it is closed I get a message that it has crashed and it will report the problem when firefox starts again. this is a problem that started with 37.01
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

BluXenon said

As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed. Thanks & best regards Silvano Arienti Milano Italy

The so-called chosen solution is more like a work around. There is still something wrong when the X on the upper right is selected to closed firefox.

''BluXenon [[#question-1055847|said]]'' <blockquote> As said above, after updating to 37.0.1, Firefox is OK but when I close it sometime (not always) a message says it crashed, but it never actually crashed. Thanks & best regards Silvano Arienti Milano Italy </blockquote> The so-called chosen solution is more like a work around. There is still something wrong when the X on the upper right is selected to closed firefox.
imbart 0 izisombululo 10 izimpendulo
Kuphostiwe

Exactly the same problem since 37.0.1 update. Close Firefox and crash message comes up after closure. Very intermittent. All otherwise fine for me.

Exactly the same problem since 37.0.1 update. Close Firefox and crash message comes up after closure. Very intermittent. All otherwise fine for me.
imbart 0 izisombululo 10 izimpendulo
Kuphostiwe

I am new to this having just registered. I have posted my contribution yet it tells me above this thread that I am currently working on this when I am not and I have no idea how to get rid of it.o idea how to get rid of it. It is even there at present when I log off.

I am new to this having just registered. I have posted my contribution yet it tells me above this thread that I am currently working on this when I am not and I have no idea how to get rid of it.o idea how to get rid of it. It is even there at present when I log off.
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

Updated to 37.0.2 and the problem is still there. Close Firefox and still get the crash report????

Updated to 37.0.2 and the problem is still there. Close Firefox and still get the crash report????
Vladislav 0 izisombululo 14 izimpendulo
Kuphostiwe

Is it maybe possible that outdated linux version of adobe flash player caused this problem? Because whenever I open some "complicated" and demanding sites with full of flash in it, firefox after such sites, refuse to close properly and crashes. I am personally, using puppy linux slacko 5.5.

Is it maybe possible that outdated linux version of adobe flash player caused this problem? Because whenever I open some "complicated" and demanding sites with full of flash in it, firefox after such sites, refuse to close properly and crashes. I am personally, using puppy linux slacko 5.5.
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

I use Win 8.1 on one computer and Win Vista on the other. My adobe Flash player is up to date. The problem occurs on both from time to time.

I use Win 8.1 on one computer and Win Vista on the other. My adobe Flash player is up to date. The problem occurs on both from time to time.

Umnikazi wombuzo

After updating to 37.0.2 the problem still remains. I use Win 8.1

After updating to 37.0.2 the problem still remains. I use Win 8.1

Umnikazi wombuzo

I must add that the same problem persists also closing Firefox with "File Exit"

I must add that the same problem persists also closing Firefox with "File Exit"
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

Impendulo Ewusizo

Wonder if firefox is even looking at this problem? Have not heard from the moderators lately, either?

Wonder if firefox is even looking at this problem? Have not heard from the moderators lately, either?
Vladislav 0 izisombululo 14 izimpendulo
Kuphostiwe

Thanks marv6, I can't figure out what could be the cause than. I would like to be because of adobe, because I am sick of adobe monopoly, but than it's something probably in firefox itself.

Thanks marv6, I can't figure out what could be the cause than. I would like to be because of adobe, because I am sick of adobe monopoly, but than it's something probably in firefox itself.
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

Impendulo Ewusizo

I agree with you. adobe sometimes crashes(has been doing this as long as I can remember). But, i think it is another problem with firefox. This was not happening before 37.0.1

I agree with you. adobe sometimes crashes(has been doing this as long as I can remember). But, i think it is another problem with firefox. This was not happening before 37.0.1
marv6 4 izisombululo 125 izimpendulo
Kuphostiwe

Any thing from firefox on this problem. It is happening very day even when I exit using file exit instead of clicking the white X in the little red box in the upper right.

Any thing from firefox on this problem. It is happening very day even when I exit using file exit instead of clicking the white X in the little red box in the upper right.
jscher2000
  • Top 10 Contributor
8767 izisombululo 71704 izimpendulo
Kuphostiwe

Hi marv6, it would be better to discuss in a new thread because this one already is marked as being solved.

Hi marv6, it would be better to discuss in a new thread because this one already is marked as being solved.