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Firefox blocks downloads

Kuphostiwe

FF36 still will not download any files on my laptop. Once in a blue moon if I double click on the file in the download box it will start and finish but usually the DL fails. It doesn't matter the type (pdf, xls, doc, zip, etc.) nor the site (Mozilla, Google Chrome, my home network, https, anywhere). It also continually displays the FF crashed dialogue box when I shut down it down. I took the extreme measure of completely removing FF35 Ultimate Uninstaller Pro, running ccleaner, spybot, malware bytes, and Norton. I then downloaded FF from the Mozilla site using (ugh) Chrome and installed FF36. One file worked, then nothing. One file is also permanently marked as paused and telling FF to clear all downloads doesn't work. The desktop version works just fine. What gives? The desktop and laptop are running the same Win 7 Home Pro SP1, same antivirus, same antimalware, same everything.

FF36 still will not download any files on my laptop. Once in a blue moon if I double click on the file in the download box it will start and finish but usually the DL fails. It doesn't matter the type (pdf, xls, doc, zip, etc.) nor the site (Mozilla, Google Chrome, my home network, https, anywhere). It also continually displays the FF crashed dialogue box when I shut down it down. I took the extreme measure of completely removing FF35 Ultimate Uninstaller Pro, running ccleaner, spybot, malware bytes, and Norton. I then downloaded FF from the Mozilla site using (ugh) Chrome and installed FF36. One file worked, then nothing. One file is also permanently marked as paused and telling FF to clear all downloads doesn't work. The desktop version works just fine. What gives? The desktop and laptop are running the same Win 7 Home Pro SP1, same antivirus, same antimalware, same everything.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Citrix Online App Detector Plugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.67.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.4 r402
  • Shockwave Flash 16.0 r0
  • VLC media player Web Plugin 2.1.3

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0

Eminye Imininingwane

user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

Where are you downloading your files? Sometimes, if you try to download files to a protected folder, it will be blocked.

Where are you downloading your files? Sometimes, if you try to download files to a protected folder, it will be blocked.
user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

You can refresh Firefox as a last resort.

You can [[Refresh Firefox - reset add-ons and settings|refresh Firefox]] as a last resort.

Okulungisiwe ngu user1194064

user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

Do you have an antivirus? Antiviruses could block downloads.

Do you have an antivirus? Antiviruses could block downloads.

Umnikazi wombuzo

Just-A-User said

Where are you downloading your files? Sometimes, if you try to download files to a protected folder, it will be blocked.

To the super double secret ultra protected folder "users/****/downloads. The SAME folder as on my desktop.

''Just-A-User [[#answer-713609|said]]'' <blockquote> Where are you downloading your files? Sometimes, if you try to download files to a protected folder, it will be blocked. </blockquote> To the super double secret ultra protected folder "users/****/downloads. The SAME folder as on my desktop.

Umnikazi wombuzo

Just-A-User said

You can refresh Firefox as a last resort.

I totally deleted, cleaned, sanitized, and made a sacrifice to the Firefox gawds and then loaded a completely new version. Same problem.

''Just-A-User [[#answer-713610|said]]'' <blockquote> You can [[Refresh Firefox - reset add-ons and settings|refresh Firefox]] as a last resort. </blockquote> I totally deleted, cleaned, sanitized, and made a sacrifice to the Firefox gawds and then loaded a completely new version. Same problem.

Umnikazi wombuzo

Just-A-User said

Do you have an antivirus? Antiviruses could block downloads.

Norton Internet Security on both desktop and laptop with no changes in any of the settings.

''Just-A-User [[#answer-713612|said]]'' <blockquote> Do you have an antivirus? Antiviruses could block downloads. </blockquote> Norton Internet Security on both desktop and laptop with no changes in any of the settings.
user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

So you've refreshed Firefox, and still no effect. By what you just said, did you mean that you also did a clean reinstall? If you didn't, try reinstalling now (follow these instructions specifically):

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from mozilla.org (or choose the download for your operating system and language from this page) and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (or open the Firefox menu New Fx Menu and click the close button Close 29 ).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not use a third party uninstaller as part of this process. Doing so could permanently delete your Firefox profile data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be easily recovered unless they have been backed up to an external device! See Back up and restore information in Firefox profiles.

Please report back to say if this helped you!

Thank you.

So you've refreshed Firefox, and still no effect. By what you just said, did you mean that you also did a clean reinstall? If you didn't, try reinstalling now (follow these instructions specifically): Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from [https://www.mozilla.org mozilla.org] (or choose the download for your operating system and language from [https://www.mozilla.org/firefox/all/ this page]) and save the setup file to your computer. #After the download finishes, close all Firefox windows (or open the Firefox menu [[Image:New Fx Menu]] and click the close button [[Image:Close 29]]). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox|here]]. <b>WARNING:</b> Do not use a third party uninstaller as part of this process. Doing so could permanently delete your [[Profiles|Firefox profile]] data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be easily recovered unless they have been backed up to an external device!</u> See [[Back up and restore information in Firefox profiles]]. <!-- Starting in Firefox 31, the Firefox uninstaller no longer lets you remove user profile data.Ref: Bug 432017 and https://support.mozilla.org/kb/uninstall-firefox-from-your-computer/discuss/5279 [Fx31] Windows uninstaller will no longer offer the option to remove personal data --> Please report back to say if this helped you! Thank you.
user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

Also, make sure that you're not running in compatibility mode. Right click the icon of Firefox that you normally use to start it, click Properties, click the Compatibility tab in the Properties dialog, make sure nothing is checked in that tab, and click OK.

Also, make sure that you're not running in compatibility mode. Right click the icon of Firefox that you normally use to start it, click '''Properties''', click the '''Compatibility''' tab in the Properties dialog, make sure nothing is checked in that tab, and click OK.
user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

Norton should not block downloads.

Norton should not block downloads.
user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

This can actually be an issue of a bad internet connection, too. Will files download in any other browsers, example Internet Explorer?

This can actually be an issue of a bad internet connection, too. Will files download in any other browsers, example Internet Explorer?

Umnikazi wombuzo

Just-a-user...I'm not sure you read my original post. I've done everything you've suggested. FF works fine on my desktop (usually) but not on my laptop.

Just-a-user...I'm not sure you read my original post. I've done everything you've suggested. FF works fine on my desktop (usually) but not on my laptop.
user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

You weren't very specific in your OP. Can you please try everything I recommended? For example, I suggested to do a clean reinstall of Firefox, and although you used the force-uninstaller to remove Firefox, that program is unofficial and could've left some files behind.

You weren't very specific in your OP. Can you please try everything I recommended? For example, I suggested to do a clean reinstall of Firefox, and although you used the force-uninstaller to remove Firefox, that program is unofficial and could've left some files behind.
user1194064 14 izisombululo 199 izimpendulo
Kuphostiwe

If you've really tried everything, then there's no reason for me to help you.

If you've ''really'' tried everything, then there's no reason for me to help you.
cor-el
  • Top 10 Contributor
  • Moderator
17467 izisombululo 157849 izimpendulo
Kuphostiwe

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Umnikazi wombuzo

Well, user1194064, I have done everything you've suggested. FF37 is no better than FF34, 35, or 36. I tired downloading a simple,<1MB PDF file from an ohio.gov web page. Download failed. IE is trash, Chrome is too funky. Next idea?

Well, user1194064, I have done everything you've suggested. FF37 is no better than FF34, 35, or 36. I tired downloading a simple,<1MB PDF file from an ohio.gov web page. Download failed. IE is trash, Chrome is too funky. Next idea?
cor-el
  • Top 10 Contributor
  • Moderator
17467 izisombululo 157849 izimpendulo
Kuphostiwe

Downloads should work. If that isn't the case then they are either blocked by security software or possible malware or there is a problem with the location or temp folder where they get saved.

So you should check all of these at least.

Downloads should work. If that isn't the case then they are either blocked by security software or possible malware or there is a problem with the location or temp folder where they get saved. So you should check all of these at least.

Umnikazi wombuzo

I installed FF34. Guess what. Downloads work. So the problem DOES lie with something that was introduced with FF35.

I installed FF34. Guess what. Downloads work. So the problem DOES lie with something that was introduced with FF35.

Umnikazi wombuzo

Nevermind. FF34 now won't download files. Phooie.

Nevermind. FF34 now won't download files. Phooie.

Umnikazi wombuzo

I've check internet exploiter's setting. Downloads are enabled. I've uninstalled and reinstalled FF. FF installed 37.0.1 with no problems on its own. Checked with Norton and they say NIS has no impact on downloads. So, is there any way to compare ALL Firefox settings between two different installations? I also still get the message when I close FF that FF has crashed. This is really getting frustrating.

I've check internet exploiter's setting. Downloads are enabled. I've uninstalled and reinstalled FF. FF installed 37.0.1 with no problems on its own. Checked with Norton and they say NIS has no impact on downloads. So, is there any way to compare ALL Firefox settings between two different installations? I also still get the message when I close FF that FF has crashed. This is really getting frustrating.