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Firefox freezes and stops responding even after reinstall

Kuphostiwe

Hi, I've been a Firefox user for a decade, despite three attempts to switch to Chrome. But this is getting on my nerves. I'm in the middle of something and suddenly the browser freezes - I can move the cursor over whatever bookmarks, menu items, tabs or content but nothing responds. It's exactly as if the entire browser had turned into a printscreen. I get no crash report afterwards, I just close and restart it. This has been going on for quite a few months now. I'm using the latest version by the way.

Extensions I use: Adblock Colorzilla Diigo Toolbar Evernote webclipper Fireshot Pin It buton Video Download helper Wisestamp Lazarus Form Recovery

And quite a few other plugins.

Hi, I've been a Firefox user for a decade, despite three attempts to switch to Chrome. But this is getting on my nerves. I'm in the middle of something and suddenly the browser freezes - I can move the cursor over whatever bookmarks, menu items, tabs or content but nothing responds. It's exactly as if the entire browser had turned into a printscreen. I get no crash report afterwards, I just close and restart it. This has been going on for quite a few months now. I'm using the latest version by the way. Extensions I use: Adblock Colorzilla Diigo Toolbar Evernote webclipper Fireshot Pin It buton Video Download helper Wisestamp Lazarus Form Recovery And quite a few other plugins.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • 20-20 3D Viewer for WEB - Mozilla Plug-In v5.0.94.0
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Creative Cloud Desktop Plugin.v_2_0_0_0
  • Foxit Reader Plug-In For Firefox and Netscape
  • GEPlugin
  • Version 5.40.2.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • Unity Player 5.0.0f4
  • VLC media player Web Plugin 2.1.0
  • Yahoo Application State Plugin version 1.0.0.7

Isisebenziso

  • Firefox 36.0.4
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/36.0.4/WINNT/en-US/

Izandiso

  • 20-20 3D Viewer - WEB 5.0.94.0 (2020Player_WEB@2020Technologies.com)
  • Adblock Plus 2.6.8 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • ColorZilla 2.8 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • Diigo Toolbar 5.1.0.38 ({fc2b8f80-d9a5-4f51-8076-7c7ce3c67ee3})
  • Evernote Web Clipper 5.9.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • FireShot 0.98.70 ({0b457cAA-602d-484a-8fe7-c1d894a011ba})
  • Pin It Button 1.35 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Video DownloadHelper 5.0.1 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • WiseStamp Web 4.2.250beta (wisestamp@wisestamp.com)
  • avast! Online Security 9.0.2021.112 (wrc@avast.com) (Akusebenzi)
  • Flash and Video Download 1.69 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a}) (Akusebenzi)
  • Lazarus: Form Recovery 2.3 (lazarus@interclue.com) (Akusebenzi)
  • McAfee Security Scan Plus 1.0 ({e4f94d1e-2f53-401e-8885-681602c0ddd8}) (Akusebenzi)
  • uTorrentControl_v6 10.22.3.18 ({96f454ea-9d38-474f-b504-56193e00c1a5}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2: NVIDIA GeForce 610M
  • adapterDeviceID: 0x0116
  • adapterDeviceID2: 0x1058
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 16521043
  • adapterSubsysID2: 16521043
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17111
  • driverDate: 12-12-2012
  • driverDate2: 10-23-2013
  • driverVersion: 9.17.10.2932
  • driverVersion2: 9.18.13.3165
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
ideato 893 izisombululo 6250 izimpendulo
Kuphostiwe

Hello kutez, try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.


also, any luck if you delete in your profile folder the User.js file you have ?

The user.js file does not exist by default. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also).

thank you

Hello kutez, '''try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' -------------------------------------------------------------------------------------------------- also, any luck if you delete in your [http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows profile folder] the [http://kb.mozillazine.org/User.js_file User.js file] you have ? The user.js file '''does not exist by default'''. If you create the file, forget it, if you have not create the file then delete the User.js file, to see if the problem goes away (some programs create and write in the file also). thank you
FredMcD
  • Top 10 Contributor
4306 izisombululo 60441 izimpendulo
Kuphostiwe

Just to let you know, the mouse programs can still respond even when other programs have locked up.

Just to let you know, the mouse programs can still respond even when other programs have locked up.
Raven2099 0 izisombululo 1 izimpendulo
Kuphostiwe

I'm having a similar problem after installing Win 10 Firefox hangs and not responds at the most inappropriate times (often a min after fully loading a page) even after using the Refresh Firefox feature and after reinstalling, in safe mode and not......


agrivating

I'm having a similar problem after installing Win 10 Firefox hangs and not responds at the most inappropriate times (often a min after fully loading a page) even after using the Refresh Firefox feature and after reinstalling, in safe mode and not...... agrivating