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Connection interrupts, tabs don't work and Firefox can not be close

Kuphostiwe

In the last month I have encountered some problems in Firefox 36 (last updates). After using Firefox for a while and opening 7-8 tabs, it interrupts connection occasionally. I can open new tab but can not close current tabs. And can not connect to anywhere, it just seems as loading but nothing comes. Then, I close and try to open again. But it says: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". So I try to close it from Task Manager, but it says: "Access Denied".

After restart computer everything is ok. I updated to minor updates but problem occured again. I'm using this PC and Firefox for 2 years and saw this problem first time about a month ago, and has occured 5-6 times in last month.

What probable reasons of problem and how can I solve it?

OS: Windows 8 64 Bit

In the last month I have encountered some problems in Firefox 36 (last updates). After using Firefox for a while and opening 7-8 tabs, it interrupts connection occasionally. I can open new tab but can not close current tabs. And can not connect to anywhere, it just seems as loading but nothing comes. Then, I close and try to open again. But it says: "Your Firefox profile cannot be loaded. It may be missing or inaccessible.". So I try to close it from Task Manager, but it says: "Access Denied". After restart computer everything is ok. I updated to minor updates but problem occured again. I'm using this PC and Firefox for 2 years and saw this problem first time about a month ago, and has occured 5-6 times in last month. What probable reasons of problem and how can I solve it? OS: Windows 8 64 Bit

Eminye Imininingwane Yohlelo

Fakela amapulagi

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  • Nokia Suite Enabler Plugin
  • Shockwave Flash 17.0 r0
  • 5.1.30214.0
  • VLC media player Web Plugin 2.0.6
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 36.0.4
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/36.0.4/WINNT/tr/

Izandiso

  • Adblock Plus 2.6.8 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firebug 2.0.8 (firebug@software.joehewitt.com)
  • Pocket 3.0.6 (isreaditlater@ideashower.com)
  • about:addons-memory 10 (about-addons-memory@tn123.org) (Akusebenzi)
  • Alexa Sparky 1.8.0 (toolbar@alexa.com) (Akusebenzi)
  • Anti-Banner 13.0.1.4480 (anti_banner@kaspersky.com) (Akusebenzi)
  • Bookmark Duplicate Cleaner 0.2 (bookmarkdup@localghost.net) (Akusebenzi)
  • colorPicker 3.0 (colorPicker@colorPicker) (Akusebenzi)
  • Dangerous Websites Blocker 13.0.1.4480 (content_blocker@kaspersky.com) (Akusebenzi)
  • Form History Control 1.4.0.3 (formhistory@yahoo.com) (Akusebenzi)
  • Kaspersky URL Advisor 13.0.1.4480 (url_advisor@kaspersky.com) (Akusebenzi)
  • Lightbeam 1.2.1 (jid1-F9UJ2thwoAm5gQ@jetpack) (Akusebenzi)
  • MEGA 2.0.219 (firefox@mega.co.nz) (Akusebenzi)
  • RightToClick 2.9.5 ({cd617375-6743-4ee8-bac4-fbf10f35729e}) (Akusebenzi)
  • Safe Money 13.0.1.4480 (online_banking@kaspersky.com) (Akusebenzi)
  • Screengrab (fix version) 0.98.06c ({02450914-cdd9-410f-b1da-db004e18c671}) (Akusebenzi)
  • SQLite Manager 0.8.3 (SQLiteManager@mrinalkant.blogspot.com) (Akusebenzi)
  • The Addon Bar (restored) 3.2 (the-addon-bar@GeekInTraining-GiT) (Akusebenzi)
  • User Agent Switcher 0.7.3 ({e968fc70-8f95-4ab9-9e79-304de2a71ee1}) (Akusebenzi)
  • Virtual Keyboard 13.0.1.4480 (virtual_keyboard@kaspersky.com) (Akusebenzi)
  • Web Navigation 1.0 (webnavigation@linkzb.com) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Mobile Intel(R) 965 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a12
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 30d8103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 2
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Yebo
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4308 izisombululo 60504 izimpendulo
Kuphostiwe
'''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible''' -------------------------- *1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox Full Installer For All languages And Systems]''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.
richwalters 1 izisombululo 104 izimpendulo
Kuphostiwe

HD works like glory trying to sort out FF; there is something terribly wrong with how the program functions. I've done everything, even checked IP4 not 6 which was set at. The backbutton hangup is perfect malfunction. What to do ? Load an earlier version of FF ?

HD works like glory trying to sort out FF; there is something terribly wrong with how the program functions. I've done everything, even checked IP4 not 6 which was set at. The backbutton hangup is perfect malfunction. What to do ? Load an earlier version of FF ?

Okulungisiwe ngu richwalters

cor-el
  • Top 10 Contributor
  • Moderator
17689 izisombululo 160039 izimpendulo
Kuphostiwe

You need to locate the profiles.ini file or use the Profile Manager to create a new profile.

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You need to locate the profiles.ini file or use the Profile Manager to create a new profile. You can use one of these to make Firefox create a new default profile or reuse an existing profile: *Delete the profiles.ini file to force Firefox to create a new default profile *Use the Profile Manager to create a new profile<br />If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile. You should find the profiles.ini file in this hidden location: *Windows: %AppData%\Mozilla\Firefox\<br>C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\ *Linux: ~/.mozilla/firefox/ *Mac: ~/Library/Application Support/Firefox/ ---- *http://kb.mozillazine.org/Profile_Manager *https://support.mozilla.org/kb/Managing+profiles *http://kb.mozillazine.org/Profile_folder_-_Firefox