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How to identify what plugin is required?

  • 9 uphendule
  • 7 zinale nkinga
  • 31045 views
  • Igcine ukuphendulwa ngu user1194064

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When one browses to a website, and it fails to load with the little grey label that says "A plugin is required to play this content", how on earth does one identify WHICH plugin?

I have been using firefox for years and have a system that work perfectly most of the time, and has all the usual suspects already installed. But when I see the message above, I just get frustrated because there is no link to follow, and so far as I can tell, no information at all to lead to a resolution of the issue.

Thanks for any pointers.

Isisombululo esikhethiwe

hi, most probably this message refers to adobe's shockwave flash plugin: Install the Flash plugin to view videos, animations and games

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (9)

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Isisombululo Esikhethiwe

hi, most probably this message refers to adobe's shockwave flash plugin: Install the Flash plugin to view videos, animations and games

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Thanks for that link.

I had already installed every "flash" related option I could find in the "add-ons" pages, but have not previously come across this manual process. Will have to see if I find any more of those annoying little grey squares!

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Can you give us a screenshot? If it's the Firefox notification bar, then you'll be able to identify the missing plug-in easily.

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Firefox Support said

Can you give us a screenshot? If it's the Firefox notification bar, then you'll be able to identify the missing plug-in easily.

The site that most recently prompted my question is no longer showing the message after implementing Philipp's suggestion - so that has been successful at least in this instance.

Can you explain how it is possible to "identify the missing plug-in easily"? In the past I have seen similar messages that included a link to the appropriate plug-in. These were simple to rectify. This one however, had the dotted outline of a lego brick and the statement that a plug-in was missing. There was no link at all, nothing in the title bar, I even viewed the page source in the hope of recognising something (but didn't). I'm assuming there is some information box somewhere that I don't know about...

Thanks.

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gth65 said

Firefox Support said
Can you give us a screenshot? If it's the Firefox notification bar, then you'll be able to identify the missing plug-in easily.

The site that most recently prompted my question is no longer showing the message after implementing Philipp's suggestion - so that has been successful at least in this instance.

Can you explain how it is possible to "identify the missing plug-in easily"? In the past I have seen similar messages that included a link to the appropriate plug-in. These were simple to rectify. This one however, had the dotted outline of a lego brick and the statement that a plug-in was missing. There was no link at all, nothing in the title bar, I even viewed the page source in the hope of recognising something (but didn't). I'm assuming there is some information box somewhere that I don't know about...

Thanks.

I was assuming that the information box had a link to install the plug-in, like this: http://www.dedoimedo.com/images/computers/firefox-no-flash.png In that case, you can simply click the link (which you already know), but if Firefox doesn't recognize which plug-in is needed, you would need to figure it out yourself which is what I think happened in this case.

I'm glad that you solved your problem, though.

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Be sure to mark them as the answer!

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Most missing plug-in errors are caused by Adobe Flash Player, Adobe Reader, Java, Real Player, Quicktime, Adobe Shockwave Player, Unity 3D or SilverLight being missing.

Okulungisiwe ngu user1194064

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Firefox Support said

Most missing plug-in errors are caused by Adobe Flash Player, Adobe Shockwave Player, Unity 3D or SilverLight...

Cheers for that

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You don't have to worry about identifying missing plug-ins, though. Most, if not all, websites or browsers tell you what you need to download.

Okulungisiwe ngu user1194064