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Firefox stops working after some time

  • 27 uphendule
  • 5 zinale nkinga
  • Igcine ukuphendulwa ngu FredMcD

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i have windows 7 64 bit machine and having firefox 36.0.1 and firebug , i did fresh installation 2/3 times but of now use.

here are the issues i am facing .

if i restart my machine firefox works for some time later its opened tab or newly open tabs keeps rolling nothing happens no site gets loaded ,even my web application (localhost) page doesn't open up if i close the firefox the page gets closed but firefox.exe keeps running which doesn't allow me to open new instance of firefox if i do so i get error message old process is already running and later comes your profile is missing or inaccessible i try to kill that process but nothing happens to it i did installation on other drive as well but nothing is working for me i created new profiles but that is also didn't work

i am really frustrated this is happening since last two days i can't work without firefox as i need it to debug my scripts using firebug

i have submitted crash report as well ... what should i do ???

Isisombululo esikhethiwe

That's good to hear. Please flag your last post as Solved Problem so others will know.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (20)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)


Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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A you are using windows 7 64 bits you may install 64 bit of firefox

Its unoffical and not supported by Mozilla firefox.

Okulungisiwe ngu Saurav

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HI Sakshi, i typed what you said but it shows No crash reports have been submitted. Firefox works for sometime if i restart my machine then after it keeps rolling that circle on tabs ....

you can search my previously submitted crashreport using my mail id

edit: removed your mail address from public display, since the only thing it will attract are spam bots. please note that we also cannot search crash reports by mail address. (philipp)

Okulungisiwe ngu philipp

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Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

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will try

Okulungisiwe ngu r_avo

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HI I tried by turning off Use Hardware Acceleration. still same problem it works for few seconds then tabs start rolling ....

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is it a problem with update 36.0.1 ?

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What about when you were in Safe Mode. Was the problem still there?

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No even in safe mode it does not work ...

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ok it now crashed below is crash report contents

roductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release ShutdownProgress: quit-application StartupTime: 1426596298 SystemMemoryUsePercentage: 64 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 17036148736 TotalPhysicalMemory: 8519028736 TotalVirtualMemory: 4294836224 URL: about:preferences#general User32BeforeBlocklist: 1 Vendor: Mozilla Version: 36.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 :  
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

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The crash report has several pages of information we need to see.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

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No i am not seeing any report without BP i am seeing only one with BP

don't you get any idea from above submitted report?

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FredMcD said

The crash report has several pages of information we need to see. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
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Sorry to say i am seeing only one link after i type about:crashes<enter>. which i have already pasted ... what are the possible reasons for below message? Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Okulungisiwe ngu r_avo

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I think the most likely reason for that message is that Firefox did not shut down properly or may still be running in memory.

You can check the Windows 7 Task Manager (Ctrl+Shift+Esc), Processes tab, for firefox.exe and if you find it, try right-click > End Process.

You might also check the suggestions in this article: "Firefox is already running but is not responding" error - How to fix

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HI Yes i can see firefox.exe *32 running in task manager but its not getting killed by doing end process (right-click > End Process...) i did try to kill it many times but no it keeps running..

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Hi r_avo, thank you for testing that. Another user reported that Firefox was unkillable on his/her system and Windows had to be restarted: Firefox cant connect to the internet after a while of being on.

The mystery was not solved in that thread, but Firefox worked correctly in a new profile, which pointed to a preference, or settings file, or add-on as a likely culprit. Since your new profile test was not effective, perhaps the issue is in something that Firefox configures automatically in a new profile: system-installed plugins (e.g., Flash) and extensions (e.g., security suite toolbars), and pre-configured preferences from Firefox's program folder.

Do you see any of those in the new profile?

Regarding crash reports, if the codes do not change to BP, try Ctrl+clicking the IDs you do have and then copying the full URLs from the crash-stats site.

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Hi its same issue with new profile as well where can i find earlier (older) version of firefox ? I am thinking of installing older version n test if it works or not

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HI i just checked browser console and find something which might give you clue of whats going wrong i am attaching image of the same please have a look

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That error seems related to showing the autocomplete drop-down when you start typing in the address bar. It's hard to say whether that is a symptom of a larger problem, or a breakdown that might affect other processes.

You can turn off the history search used for the autocomplete drop-down and see whether that makes any difference.

"3-bar" menu button (or Tools menu) > Options > Privacy

The bottom third of the dialog has checkboxes for the categories of information gathered for the autocomplete drop-down. If you turn them all off, do you notice any difference with this problem?

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