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I have one website unobtainable

Kuphostiwe

Hi, I have one website unobtainable, namely www.topcashback.co.uk, clicking through it loads to a complete white page no errors showing. I am using firefox 33.0 and do not want to update because my Appearance Add On becomes disabled in later versions. With testing a new profile still in 33.0 same problem. But it will load in the updated 36.0 and other browsers. I am looking for a workaround here, obviously very strange to only be affecting the one site mentioned. It could also be the site that has updated also, because this problem happened 2 days ago. So maybe one of you clever fellas, lassies could come up with a solution, would appreciate any help.

Hi, I have one website unobtainable, namely www.topcashback<i></i>.co<i></i>.uk, clicking through it loads to a complete white page no errors showing. I am using firefox 33.0 and do not want to update because my Appearance Add On becomes disabled in later versions. With testing a new profile still in 33.0 same problem. But it will load in the updated 36.0 and other browsers. I am looking for a workaround here, obviously very strange to only be affecting the one site mentioned. It could also be the site that has updated also, because this problem happened 2 days ago. So maybe one of you clever fellas, lassies could come up with a solution, would appreciate any help.
Ama-screenshot ananyekiwe

Okulungisiwe ngu philipp

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Shockwave Flash 16.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Gaaiho Doc Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • CANON iMAGE GATEWAY Mycamera Plugin

Isisebenziso

  • Firefox 33.0
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:33.0) Gecko/20100101 Firefox/33.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/33.0/WINNT/en-US/

Izandiso

  • Adblock Edge 2.1.8 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2 (adblockpopups@jessehakanen.net)
  • Cashback Notifier - TopCashback 1.0.1 (notifier@topcashback.com)
  • ColorfulTabs 26.4 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Noia 4 Theme Manager 2.0.0 (Noia4Options@ArisT2)
  • Norton Toolbar 2014.7.10.16 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • PDF Converter 8 (nuance@pdf8)
  • TopCashBack 1.1.4 ({46581BCF-7C9E-4983-A869-90B3874A8933})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com) (Akusebenzi)
  • anonymoX 2.4.6 (client@anonymox.net) (Akusebenzi)
  • Classic Compact Options 25.0 (notreal.ccoptions@environmentalchemistry.com) (Akusebenzi)
  • Toggle Persona 1.1.1 (togglepersona@davidvincent.tld) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: AMD Radeon HD 7900 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6798
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'ATI Catalyst 14.6+']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-17-2014
  • driverDate2:
  • driverVersion: 14.100.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7900 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Okuthandwayo Okulungisiwe

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 4
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 1
  • browser.history_expire_days_min: 15
  • browser.link.open_newwindow.restriction: 0
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 7
  • browser.places.updateRecentTagsUri: False
  • browser.search.openintab: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141011015303
  • browser.startup.homepage: http://www.virginmedia.com/
  • browser.startup.homepage_override.buildID: 20141011015303
  • browser.startup.homepage_override.mstone: 33.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 33.0
  • font.internaluseonly.changed: True
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • gfx.direct2d.disabled: True
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • media.gmp-gmpopenh264.lastUpdate: 1413534733
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1425744276
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1425726701
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1323549223
  • plugin.disable_full_page_plugin_for_types: application/vnd.adobe.xfdf,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.clearOnShutdown.offlineApps: True
  • privacy.clearOnShutdown.sessions: False
  • privacy.cpd.sessions: False
  • privacy.item.offlineApps: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 2
  • security.dialog_enable_delay: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1423997279

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
FredMcD
  • Top 10 Contributor
4255 izisombululo 59591 izimpendulo
Kuphostiwe

I got on no problem. Have you been having any other issues?

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

I got on no problem. Have you been having any other issues? https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
cor-el
  • Top 10 Contributor
  • Moderator
17529 izisombululo 158481 izimpendulo
Kuphostiwe

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content. You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Umnikazi wombuzo

Hi Cor-el,

               I have tried all your suggestions with no success and this link and suggestions here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, from FredMcD. 
              I can only add that the sister site topcashback .com loads, no probs. but co.uk does not. Even my e-mail links to the site produce the same white page. I have used firefox for years and never encountered such a weird problem. I know nothing about how web sites are built, but to throw this out there, would the website have updated and changed a script etc. that,s now incompatible with 33.0? Also, internet explorer 9 which i have will load the site.
              Thanks for your replies D
Hi Cor-el, I have tried all your suggestions with no success and this link and suggestions here https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can, from FredMcD. I can only add that the sister site topcashback .com loads, no probs. but co.uk does not. Even my e-mail links to the site produce the same white page. I have used firefox for years and never encountered such a weird problem. I know nothing about how web sites are built, but to throw this out there, would the website have updated and changed a script etc. that,s now incompatible with 33.0? Also, internet explorer 9 which i have will load the site. Thanks for your replies D
FredMcD
  • Top 10 Contributor
4255 izisombululo 59591 izimpendulo
Kuphostiwe

There are some sites that act as a proxy to access blocked web sites.

There are some sites that act as a proxy to access blocked web sites.