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Firefox 36.0.1 often unable to connect to Internet.

Kuphostiwe

Only trigger I can seem to find is something mentioned in another help ticket that sounds like a slightly different problem. When Firefox is open for a while without loading any web pages, it suddenly stops being able to do so. When I attempt to load a new page it displays the loading circle and a white page, but no more. The browser is not frozen; scrolling through pre-opened tabs and browsing pre-opened pages works fine.

Restarting my computer is so far the only way to "fix" this, but it only works until the next time it occurs.

I have tried clearing my cache, restarting Firefox, and refreshing Firefox to no avail. If I close Firefox after the issue occurs, I cannot re-open it without restarting my computer. It tells me that Firefox is already running but not responding. When I go into Task Manager, Firefox is not there. It's not running.

This issue is exclusive to Firefox. I have Chrome as a backup browser which works just fine when Firefox is not.

Only trigger I can seem to find is something mentioned in another help ticket that sounds like a slightly different problem. When Firefox is open for a while without loading any web pages, it suddenly stops being able to do so. When I attempt to load a new page it displays the loading circle and a white page, but no more. The browser is not frozen; scrolling through pre-opened tabs and browsing pre-opened pages works fine. Restarting my computer is so far the only way to "fix" this, but it only works until the next time it occurs. I have tried clearing my cache, restarting Firefox, and refreshing Firefox to no avail. If I close Firefox after the issue occurs, I cannot re-open it without restarting my computer. It tells me that Firefox is already running but not responding. When I go into Task Manager, Firefox is not there. It's not running. This issue is exclusive to Firefox. I have Chrome as a backup browser which works just fine when Firefox is not.
Ama-screenshot ananyekiwe

Eminye Imininingwane Yohlelo

Fakela amapulagi

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  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 16.0 r0
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 36.0.1
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Izandiso

  • Adblock Plus 2.6.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Classic Theme Restorer 1.2.9.6 (ClassicThemeRestorer@ArisT2Noia4dev)
  • deviantAnywhere 1.2 (deviantAnywhere@cvds.ro)
  • NoScript 2.6.9.16 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Reddit Enhancement Suite 4.5.4 (jid1-xUfzOsOFlzSOXg@jetpack)
  • RedditNotifier 1.5.4 (jid1-jz0wH8To7NqwdQ@jetpack)
  • ReloadEvery 28.0.2 ({888d99e7-e8b5-46a3-851e-1ec45da1e644})
  • Snap Links Plus 2.4.2 (snaplinks@snaplinks.mozdev.org)
  • Avast Online Security 10.0.2502.149 (wrc@avast.com) (Akusebenzi)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Akusebenzi)
  • TopArcadeHits 1.0 ({0113D088-8ED1-468C-B225-585A9C53B5E3}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 058f1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 9-2-2012
  • driverDate2:
  • driverVersion: 9.17.10.2849
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Yebo
FredMcD
  • Top 10 Contributor
4306 izisombululo 60471 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?


This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------------- This is not a cure but will make it easier if Firefox locks up in Windows. '''https://support.mozilla.org/questions/997866''' {web link} --------------------- Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''

Umnikazi wombuzo

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Just tried that. Same thing happened in safe mode. I'd list the addons I'm using, but I doubt it would be relevant since it also happened in safe mode.

Something that may be relevant: after closing Firefox and attempting to reopen it without restarting my computer, it fails to do so and comes up with "Your Firefox profile cannot be loaded. It may be missing or inaccessible". I've tried "deleting" it by renaming it and letting it create a new one. That also failed.

I recall a similar situation on an earlier version on a different computer, but that was too long ago to get detailed info on.

''FredMcD [[#answer-700592|said]]'' <blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------------- This is not a cure but will make it easier if Firefox locks up in Windows. '''https://support.mozilla.org/questions/997866''' {web link} --------------------- Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' </blockquote> Just tried that. Same thing happened in safe mode. I'd list the addons I'm using, but I doubt it would be relevant since it also happened in safe mode. Something that may be relevant: after closing Firefox and attempting to reopen it without restarting my computer, it fails to do so and comes up with "Your Firefox profile cannot be loaded. It may be missing or inaccessible". I've tried "deleting" it by renaming it and letting it create a new one. That also failed. I recall a similar situation on an earlier version on a different computer, but that was too long ago to get detailed info on.
FredMcD
  • Top 10 Contributor
4306 izisombululo 60471 izimpendulo
Kuphostiwe
'''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible''' --------------------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''