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Firefox crashes upon bootup

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  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu FredMcD

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Crash ID: bp-0b55d86e-8a82-473d-a53c-5d6d12150304

Can't start, even in safe mode. A window shows up and it keeps going to the Mozilla Crash Reporter.

Performed all the steps in https://support.mozilla.org/en-US/kb/firefox-keeps-crashing-startup, including removing program and all Firefox %apdata% folders.

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The crash report flagged these programs;

igd10umd32.dll = Intel(R) Graphics Technology

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection


Check for updates to the graphics.

Run the Symantec updater. Also, open the options of your protection programs, and tell them to leave the browsers alone.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}