The reports that are submitted with have a "bp-" in the front. We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

After you post the crash reports, Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

It wouldn't stop crashing long enough to open and send the others. but this is the most recent from today. I uninstalled it for 2 days and had no crashes yet couldn't watch any videos.

bp-bedbaffa-4e35-4add-a80a-e44572150226 2/26/2015 3:45 PM bp-9240ecf6-2f63-4ed8-bbff-473d32150226 2/26/2015 3:44 PM bp-f3159b43-7cfd-4997-9b2f-bf9272150226 2/26/2015 3:44 PM bp-d4bcfe0e-bb44-437f-87ea-83c112150226 2/26/2015 3:44 PM bp-dad9c935-67f7-4a6c-905a-4b1fa2150226 2/26/2015 3:44 PM bp-5c763b8b-efc7-4c54-ab15-5dc4a2150226 2/26/2015 3:44 PM bp-ef75de64-ab70-4108-affb-3b2fb2150226 2/26/2015 3:44 PM bp-daa8531f-dd27-4827-ac9b-3f2332150226 2/26/2015 3:44 PM bp-c867e58d-241d-46cb-931a-5c8722150226 2/26/2015 3:44 PM bp-cacbf0c6-e4ac-4767-b623-158522150226 2/26/2015 3:44 PM bp-5ea88cf0-085b-4e9d-a2e7-0c3c32150226 2/26/2015 3:44 PM bp-20911030-8fac-4bb6-8bd5-5a8812150226 2/26/2015 3:44 PM bp-c7a896a5-611c-46b6-9b33-6d3352150226 2/26/2015 3:44 PM bdd68b2b-54ad-48d8-a0be-033d93b915a2 2/26/2015 3:44 PM bp-af4935c9-180d-4805-9dfd-bd4e92150226 2/26/2015 3:40 PM bp-940fd44a-a9a5-4afc-bcd5-dfa752150226 2/26/2015 3:38 PM bp-0dea9363-fd55-4e45-8cc4-efc322150226 2/26/2015 3:38 PM bp-71c1cc39-ca67-4004-bfbd-4ba9b2150226 2/26/2015 3:37 PM bp-04132acf-a6d7-4f9a-a989-7ff932150226 2/26/2015 3:35 PM bp-8d22b42d-cabc-4549-965d-0018d2150226 2/26/2015 3:34 PM bp-2473e614-dd67-4287-9fd8-defcf2150226 2/26/2015 3:34 PM bp-4f648575-a588-46a9-8d75-ffce92150226 2/26/2015 3:33 PM

FredMcD said

After you post the crash reports, Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Yes it crashed immediately

The crash report flagged these programs;

Process Type plugin Shockwave Flash Version:16.0.0.305

ntdll.dll = Microsoft

If you have problems with current Shockwave Flash plugin versions then check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting

Adobe Support https://forums.adobe.com/community/flashplayer

I have not tried this, but take a look at it; Video WithOut Flash {web link} Watch videos without flash

I have tried everything it still crashes non stop. It seems Mozilla/Firefox is no longer an option for me. Hopefully they will figure out the plug in issue soon.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

FredMcD said

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

Sadly that did not work either. I couldn't watch any videos. its looks like I'll have to switch to Chrome. until firefox can fix the plug in. thank you for all of your assistance.

It would be helpful if Mozilla would watch these forums and actually act on the common issues. This plug in is obviously an issue yet they do nothing to fix it.

tlwing said

This plug in is obviously an issue yet they do nothing to fix it.

The Flash Player Plugin is made and provided by Adobe as Mozilla has nothing to do with it.