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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I found my firefox profile. How do I take back to the browser?

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Mozilla does not warn or explains what will happen if or when someone clicks: "Refresh Firefox".!!! Mozilla does not explain what happens when someone chooses to have a "New Profile". Mozilla did not say that after clicking "Refresh Firefox" it automatically replaced the user firefox version at the time, Ex: mine was 26.0 and after clicking: "Refresh Firefox" the version was changed or 'updated' to 35.0.1 After clicking "Refresh Firefox" I found myself without any passwords, bookmarks, history etc... So what good was to click: "Refresh Firefox". Mozilla should explain in advance the purpose of using "Refresh Firefox". Of course it was not my desire, intention or decision to change versions; I wanted to keep the same version. It was when I was watching "YouTube" and it had no sound that it suggested to check with the browser, 'biggest mistake I've ever made.!!!! Today is Feb.17.2015 and I clicked: "Refresh Firefox" on Jan.25.2015 And there is no one or any help available to restore the PROFILE. I can find where the Profile but I lack any computer savvy to integrate to the way it was, before. There is no software that could put it back, or downloads to fix it. I do not know how to continue after finding the PROFILE". I want the old profile" back; I do not need a new profile now that I understand, just a bit too late what it is. I cannot afford: Tech Support at this time.

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Hi J.D.MAYA, Understood. There will be a folder on your desktop titled "Old Firefox Data" and the instructions on how to restore this information is bellow:

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The answer I have just received is no good. This problem should have never HAPPENED.!!!! All I find "like it is engraved in stone" is the present "Mozilla Firefox Profile". If someone really knows how, then I gladly let him/her take remote control of my computer and solve the issue.

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I followed every step and nothing happens. Please tell MOZILLA TO FIX IT. Let some 'High Powered Staff Member working for MOZILLA to come up with a download that will fix this issue.

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I understand that this is frustrating, however Mozilla does not offer live help for their products. Support is a community and minimal staff resource for users that use Mozilla products with limited resources.

I would be happy to give more detailed instructions on how to copy the profile data from the "Old Firefox Data" folder into a new one.

Steps: Note copying the data into the current profile at your own risk. See the Profile manager on how to create a new profile: Profile Manager - Create, remove, or switch Firefox profiles

  1. In your current installation of Firefox open Firefox:
  2. Put this into the url bar: about:support
  3. Click under profile on Show Folder. This will open the Firefox profile folder # Open the Old Firefox Data folder right next to it in a new window.
  4. Close Firefox
  5. Highlight these files from the Old Firefox Data file:


   logins.json (Firefox 32 and above)
   signons.sqlite (Firefox 31 and below)
   signons3.txt (if exists)


   chrome (if it exists)
   searchplugins (if it exists) 
  1. Paste them into the profile folder
  2. Replace the files

Start Firefox.