Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox crashes

  • 2 uphendule
  • 1 inale nkinga
  • 19 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Firefox keeps crashing more frequently. So I checked to see what is wrong but I still dont know how to fix the issue. But this is what I got:

https://crash-stats.mozilla.com/report/index/84ad967e-a1fa-4cc1-93b9-9dfb72150122

All Replies (2)

more options

Well, there is a bug where this is being investigated it seems on the crash report, however it is not visible.

I can recommend the troubleshooting steps to help prevent more frequent crashes:

  1. Disable Hardware acceleration. Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems
  2. Check that the drivers are up to date - Upgrade your graphics drivers to use hardware acceleration and WebGL
  3. Does it happen in Safe Mode? Troubleshoot Firefox issues using Safe Mode-checks if it is an add on or hardware acceleration
  4. Does it happen in a new profile? Profile Manager - Create, remove, or switch Firefox profiles - checks if it is an extension or other issue
  5. Are you using an ad blocker? Try to disable it on the site this happens temporarily.

I hope this helps.

more options

Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.1 Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148

Having more than one version of a program may cause issues.

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version.

Flash Player v16.0.0.287
https://www.adobe.com/products/flashplayer/distribution3.html
Shockwave Director v12.1.6.156 http://get.adobe.com/shockwave/