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just downloaded the latest Mozilla and my bookmarks are gone.help!

Kuphostiwe

I just downloaded the latest version of Mozilla and all of my bookmarks are gone! This has never ever happened to me before when I would update Mozilla. Where are my bookmarks? I am not happy with the deletion of my bookmarks. Am I tough out of luck or is there some magical way to restore the bookmarks that the update removed? Help!!! Thank you, Nadine

I just downloaded the latest version of Mozilla and all of my bookmarks are gone! This has never ever happened to me before when I would update Mozilla. Where are my bookmarks? I am not happy with the deletion of my bookmarks. Am I tough out of luck or is there some magical way to restore the bookmarks that the update removed? Help!!! Thank you, Nadine

Eminye Imininingwane Yohlelo

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Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4220 izisombululo 58906 izimpendulo
Kuphostiwe

Look on your desktop. Is there a folder called Old Firefox?


Open the Bookmarks Manager. Press the Alt or F10 key to bring up the tool bar. Then select Bookmarks. Hot key is <Control>(Mac:<Command>) <Shift> B.

Is everything gone?


Bookmark / History Backups

Type about:support<Enter> in the address bar.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Enter the bookmarkbackups folder. This is where Firefox makes backups of your bookmarks. Look for the jsonlz4 file you want to restore (check the time / date / size). Right click on that file and select Copy. Now go back to the profile folder where you started. Rename the file places.sqlite by adding .old to it. Now right click in the folder and select Paste. The file you just pasted here, rename it to places.sqlite. After you are done, restart Firefox.

Look on your desktop. Is there a folder called '''Old Firefox?''' ----------- Open the '''Bookmarks Manager.''' Press the '''Alt''' or '''F10''' key to bring up the tool bar. Then select '''Bookmarks.''' Hot key is '''<Control>''(Mac:<Command>)'' <Shift> B.''' Is everything gone? ----------------------- Bookmark / History Backups Type '''about:support'''<Enter> in the address bar. Under the page logo on the left side you will see '''Application Basics.''' Under this find '''Profile Folder.''' To it’s right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Enter the '''bookmarkbackups''' folder. This is where Firefox makes backups of your bookmarks. Look for the '''jsonlz4''' file you want to restore (check the time / date / size). Right click on that file and select '''Copy.''' Now go back to the profile folder where you started. Rename the file '''places.sqlite''' by adding '''.old''' to it. Now right click in the folder and select '''Paste.''' The file you just pasted here, rename it to '''places.sqlite.''' After you are done, restart Firefox.

Impendulo Ewusizo

thank you Fred McD for the information. I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info? thank you, Nadine

thank you Fred McD for the information. I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info? thank you, Nadine
cor-el
  • Top 10 Contributor
  • Moderator
17407 izisombululo 157253 izimpendulo
Kuphostiwe

You can check for problems with the places.sqlite database file in the Firefox profile folder.


If you use the Time Machine then try to restore the places.sqlite file from that backup.

You can use this button to go to the currently used Firefox profile folder:

You can check for problems with the <b>places.sqlite</b> database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/ *https://support.mozilla.org/kb/restore-bookmarks-from-backup-or-move-them *http://kb.mozillazine.org/Lost_bookmarks ---- If you use the Time Machine then try to restore the places.sqlite file from that backup. *http://www.apple.com/support/timemachine/ *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox You can use this button to go to the currently used Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox
FredMcD
  • Top 10 Contributor
4220 izisombululo 58906 izimpendulo
Kuphostiwe

nadinespr said

I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info?

I don't know Mac's. Try this, in the file browser, can you move a file from one folder to another? With Windows, you hold down the left mouse on what you want, and drag it to where you want it to be.

''nadinespr [[#answer-678648|said]]'' <blockquote> I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info? </blockquote> I don't know Mac's. Try this, in the file browser, can you move a file from one folder to another? With Windows, you hold down the left mouse on what you want, and drag it to where you want it to be.

Umnikazi wombuzo

Again thank you FredMcD but nothing worked. Cor-el-thank you for your ideas. I did go to the link to restore my bookmarks and I got to the place to restore, but a pop up informed me that Firefox was unable to restore;( I'm not having much luck restoring my bookmarks Mozilla! I can't imagine the time that it will take for me to create new book marks.;( Not a happy camper;( Maybe time for a new browser.

Again thank you FredMcD but nothing worked. Cor-el-thank you for your ideas. I did go to the link to restore my bookmarks and I got to the place to restore, but a pop up informed me that Firefox was unable to restore;( I'm not having much luck restoring my bookmarks Mozilla! I can't imagine the time that it will take for me to create new book marks.;( Not a happy camper;( Maybe time for a new browser.
FredMcD
  • Top 10 Contributor
4220 izisombululo 58906 izimpendulo
Kuphostiwe

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
17407 izisombululo 157253 izimpendulo
Kuphostiwe

Did you run the Places Maintenance extension?

This extension may not always be able to correct issues with the places.sqlite file and you need to delete all places.sqlite files to make Firefox create a new file.

Did you run the Places Maintenance extension? This extension may not always be able to correct issues with the places.sqlite file and you need to delete all places.sqlite files to make Firefox create a new file. *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox
guigs 1072 izisombululo 11697 izimpendulo
Kuphostiwe

Do you have more than on installation of Firefox? Do you have more than one profile: check by running this in the terminal: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p

What are your settings in this menu: http://kb.mozillazine.org/images/Clearcache.png

Otherwise a third party recovery tool will be needed if Firefox cannot restore the bookmarks. I am sorry for the inconvenience.

Do you have more than on installation of Firefox? Do you have more than one profile: check by running this in the terminal: /Applications/Firefox.app/Contents/MacOS/firefox-bin -p What are your settings in this menu: [http://kb.mozillazine.org/images/Clearcache.png] Otherwise a third party recovery tool will be needed if Firefox cannot restore the bookmarks. I am sorry for the inconvenience.

Umnikazi wombuzo

I do have more than one installation of Firefox...always have had two (with one being a portal to my work's site and I am able to bookmark sites.) With my other Firefox, my bookmarks are gone PLUS i am now unable to bookmark anything!!! I just had my portal back working (for my job) and I would like my default Firefox to have its bookmarks restored and have the feature of new bookmarking. Does this help you all solve my problem? thank you!!!!

I do have more than one installation of Firefox...always have had two (with one being a portal to my work's site and I am able to bookmark sites.) With my other Firefox, my bookmarks are gone PLUS i am now unable to bookmark anything!!! I just had my portal back working (for my job) and I would like my default Firefox to have its bookmarks restored and have the feature of new bookmarking. Does this help you all solve my problem? thank you!!!!
FredMcD
  • Top 10 Contributor
4220 izisombululo 58906 izimpendulo
Kuphostiwe

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose.

OPIE {web link} Import/Export extension preferences


Set up a backup folder Outside of Firefox. You should also make a separate backup directory for the work profile.

These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backup of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences ------------------------ Set up a backup folder '''Outside''' of Firefox. You should also make a separate backup directory for the work profile.
FredMcD
  • Top 10 Contributor
4220 izisombululo 58906 izimpendulo
Kuphostiwe

FredMcD said

nadinespr said
I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info?

I don't know Mac's. Try this, in the file browser, can you move a file from one folder to another? With Windows, you hold down the left mouse on what you want, and drag it to where you want it to be.

Sooner or later the backup files will be normally removed. They need to by copied now. Can you copy these to a thumb drive?

''FredMcD [[#answer-678729|said]]'' <blockquote> ''nadinespr [[#answer-678648|said]]'' <blockquote> I am a Mac user and I was able to following your directions up to the point after "select COPY." I got a bit lost and then with the right click, I was even further lost. Can you still help me but using Mac info? </blockquote> I don't know Mac's. Try this, in the file browser, can you move a file from one folder to another? With Windows, you hold down the left mouse on what you want, and drag it to where you want it to be. </blockquote> Sooner or later the backup files will be normally removed. They need to by copied now. Can you copy these to a thumb drive?

Umnikazi wombuzo

I just purchased an external back up system that will help me in the future, but I sure would like to bookmark sites now! Any idea why Firefox is not letting me bookmark?? thank you for your continued help....

I just purchased an external back up system that will help me in the future, but I sure would like to bookmark sites now! Any idea why Firefox is not letting me bookmark?? thank you for your continued help....
cor-el
  • Top 10 Contributor
  • Moderator
17407 izisombululo 157253 izimpendulo
Kuphostiwe
Did you check for issues with the places.sqlite database file? *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/