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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I disable Web Guard feature?

  • 3 uphendule
  • 24 zinale nkinga
  • 693 views
  • Igcine ukuphendulwa ngu LaneyP

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Sometimes I get an error message that says, "Content Restricted : The Web Guard feature has been enabled on your line. Web Guard has restricted your access to this content. The person on your Wireless account who is designated as the Primary Account Holder can disable this restriction through the account management website"

Isisombululo esikhethiwe

Hi there,

Hmmm, that does sound annoying.

This sounds like a feature that's being provided by your Internet Service Provider (ISP for short - they're the people you pay for your internet connection).

If you contact their customer services department, I'm sure they'll be able to turn Web Guard off for you. Their contact details will probably be on any recent bills or letters you've received from them.

Hope this helps!

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 6

All Replies (3)

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hello LaneyP, this is a feature of your ISP (likely t-mobile), so please contact their support about the issue: https://support.t-mobile.com/docs/DOC-2144

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Isisombululo Esikhethiwe

Hi there,

Hmmm, that does sound annoying.

This sounds like a feature that's being provided by your Internet Service Provider (ISP for short - they're the people you pay for your internet connection).

If you contact their customer services department, I'm sure they'll be able to turn Web Guard off for you. Their contact details will probably be on any recent bills or letters you've received from them.

Hope this helps!

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thank you so much!