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Firefox crashes

  • 8 uphendule
  • 1 inale nkinga
  • 35 views
  • Igcine ukuphendulwa ngu cor-el

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Crash ID: bp-f30323e0-6af4-46f8-9097-5b20b2150110

All Replies (8)

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My computer keeps constantly crashing. Just posted the Crash ID a while ago. I just forgot to write the details.

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You can check for problems with current Shockwave Flash plugin versions and try this:

See also:


More crash reports in the raw data that indicate issues with GC: [01]: bp-0f4cbb5f-11b7-46e6-ab2c-b965c2150110 Jan 11, 2015 [02]: bp-f30323e0-6af4-46f8-9097-5b20b2150110 Jan 11, 2015 [03]: bp-59b22aec-2df5-4f22-9c5e-6bcd02150110 Jan 10, 2015 [04]: bp-61420f02-5fc9-47db-8bde-e80ea2150108 Jan 8, 2015 [05]: bp-e4949613-2a7d-41ca-9fc8-fa4cd2150108 Jan 8, 2015


You can check for issues caused by plugins and set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page (plugins are not affected by Firefox Safe Mode)


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

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Okulungisiwe ngu cor-el

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There are more crashes before this. Sorry for the inconvenience: Crash ID: bp-0f4cbb5f-11b7-46e6-ab2c-b965c2150110 Crash ID: bp-59b22aec-2df5-4f22-9c5e-6bcd02150110

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I looked at the Mozilla Crash Reports and saw the reason for the crash: EXCEPTION_ACCESS_VIOLATION_READ

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That is because garbage collection tries to free memory that is no longer being used and doesn't exist anymore. The actual error can have happened quite some time ago and it is not possible in such a case to find what went wrong and where it went wrong.

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bp-2d10db07-aca5-4f04-80a7-dca502150615 6/14/2015 11:06 PM bp-f5e766ed-7e58-4221-9b55-f52d82150615 6/14/2015 10:48 PM bp-8d0a286b-e54b-49cd-9bb3-81ae02150615 6/14/2015 9:41 PM bp-08bfb0e9-17f6-446c-8179-1b5062150615 6/14/2015 9:38 PM bp-984f1e76-60a7-438e-b18c-a6f02215061

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bp-984f1e76-60a7-438e-b18c-a6f022150614

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You can try to disable hardware acceleration in Firefox if you haven't done this yet.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.