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Having issues with saving and history

Kuphostiwe

"Save Link as" isn't working at all. When I try it, either nothing happens at all, or when something does happen, I can't save a file. When something does happen and the folder location where I'm trying to save it opens, it just says "dwn" in the filename box. And I can't save anything I try to save.

And when I "left click" when trying to save something, it just says "connecting..." and after a couple minutes, it will let me save the file I'm attempting to save. But if what I'm trying to save a file and the link has a limit, it always expires before I get to save it.

I've tried Safe Mode, restarting Firefox to factory state, I've uninstalled it completely and reinstalled it, cleared history, cache, and cookies, but nothing has worked.

And also when I cleared the history, my address bar wasn't cleared at all.

Please help me with this, it's getting really frustrating.

"Save Link as" isn't working at all. When I try it, either nothing happens at all, or when something does happen, I can't save a file. When something does happen and the folder location where I'm trying to save it opens, it just says "dwn" in the filename box. And I can't save anything I try to save. And when I "left click" when trying to save something, it just says "connecting..." and after a couple minutes, it will let me save the file I'm attempting to save. But if what I'm trying to save a file and the link has a limit, it always expires before I get to save it. I've tried Safe Mode, restarting Firefox to factory state, I've uninstalled it completely and reinstalled it, cleared history, cache, and cookies, but nothing has worked. And also when I cleared the history, my address bar wasn't cleared at all. Please help me with this, it's getting really frustrating.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Google Update
  • NPWLPG
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 15.0 r0
  • VLC media player Web Plugin 2.1.3
  • Yahoo Application State Plugin version 1.0.0.7

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Impendulo Ewusizo

First question. Are you trying to save a file, or a link?

First question. Are you trying to save a file, or a link?

Impendulo Ewusizo

Video Files.

I used to be able to click "Save Link As" on the link to the video, and I would choose which folder I would like it to be saved to. And I would just save it, and it would download.

But when I left click, some sites it comes up after a couple seconds, and some it just says "connecting" and takes a couple minutes. But when they do come up, they all download no problem. Downloading isn't an issue, it's just saving.

Video Files. I used to be able to click "Save Link As" on the link to the video, and I would choose which folder I would like it to be saved to. And I would just save it, and it would download. But when I left click, some sites it comes up after a couple seconds, and some it just says "connecting" and takes a couple minutes. But when they do come up, they all download no problem. Downloading isn't an issue, it's just saving.

Okulungisiwe ngu kmc524

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe
'''http://kb.mozillazine.org/Issues_with_Firefox''' '''http://kb.mozillazine.org/Issues_with_Firefox#Downloading_opening_or_saving_files''' '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster'''

Umnikazi wombuzo

Well I've tried restoring Firefox to it's factory state, and I've tried uninstalling it and reinstalling it.

"Save Link As" seems to be actually coming up more than it was before I asked the question here.

But sometimes when I try "Save Link As" in order to save a Video File, it says the following"

"videoplayback" in the "Filename" Box "Firefox HTML Document" in the "Save As Type" Box

I used to never have to "left click" when downloading. And that still sometimes takes a while.

And I've always had it set to "Always ask me where to save files". So when it asks me where to save it, that's how I know a download is ready.

Well I've tried restoring Firefox to it's factory state, and I've tried uninstalling it and reinstalling it. "Save Link As" seems to be actually coming up more than it was before I asked the question here. But sometimes when I try "Save Link As" in order to save a Video File, it says the following" "videoplayback" in the "Filename" Box "Firefox HTML Document" in the "Save As Type" Box I used to never have to "left click" when downloading. And that still sometimes takes a while. And I've always had it set to "Always ask me where to save files". So when it asks me where to save it, that's how I know a download is ready.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Go to the Mozilla Add-ons Web Page {web link} (There’s a lot of good stuff here) and search for Downloaders.

You can also look for external downloaders that work with Firefox.

Go to the '''[https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page]''' {web link} (There’s a lot of good stuff here) and search for Downloaders. You can also look for external downloaders that work with Firefox.

Umnikazi wombuzo

Well downloading a video from a place like Youtube is easy for me do. I actually have Addons for that.

But if someone uploads something to Filesharing site and sends it to me, which is something I need because of my Job, which downloader would help me with that?

Because saving those is what's giving me the biggest problems.

Well downloading a video from a place like Youtube is easy for me do. I actually have Addons for that. But if someone uploads something to Filesharing site and sends it to me, which is something I need because of my Job, which downloader would help me with that? Because saving those is what's giving me the biggest problems.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Can you post an example to something not private?

Do you have any kind of blocking programs?

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Can you post an example to something not private? Do you have any kind of blocking programs? Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Umnikazi wombuzo

Application Basics


Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: SaveFrom.net helper Version: 4.50 Enabled: true ID: helper@savefrom.net

Name: AVG SafeGuard toolbar Version: 18.1.9.799 Enabled: false ID: avg@toolbar

Name: Norton Toolbar Version: 2013.4.14.16 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection Version: 12.0.5.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Graphics


Adapter Description: AMD Radeon HD 7310 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 384 Device ID: 0x9809 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) Driver Date: 7-4-2014 Driver Version: 13.251.9001.1001 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7310 Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: google.com browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 browser.urlbar.autocomplete.enabled: false dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1420360737 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1420590802 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1420647138 places.history.expiration.transient_current_max_pages: 96424 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1420363042

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features


Application Basics ------------------ Name: Firefox Version: 34.0.5 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0 Multiprocess Windows: 0/1 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: SaveFrom.net helper Version: 4.50 Enabled: true ID: helper@savefrom.net Name: AVG SafeGuard toolbar Version: 18.1.9.799 Enabled: false ID: avg@toolbar Name: Norton Toolbar Version: 2013.4.14.16 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: Norton Vulnerability Protection Version: 12.0.5.3 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB} Graphics -------- Adapter Description: AMD Radeon HD 7310 Graphics Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: 384 Device ID: 0x9809 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17111) Driver Date: 7-4-2014 Driver Version: 13.251.9001.1001 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 00000000 Vendor ID: 0x1002 WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 7310 Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045 browser.startup.homepage: google.com browser.startup.homepage_override.buildID: 20141126041045 browser.startup.homepage_override.mstone: 34.0.5 browser.urlbar.autocomplete.enabled: false dom.mozApps.used: true extensions.lastAppVersion: 34.0.5 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1420360737 media.gmp-gmpopenh264.version: 1.1 media.gmp-manager.lastCheck: 1420590802 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1420647138 places.history.expiration.transient_current_max_pages: 96424 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1420363042 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7 NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Umnikazi wombuzo

83550940-619c-49ea-babf-7c83d0c352a8 1/5/2015 12:07 PM c8b2cb18-f2d1-4845-8873-278de5f483ec 1/4/2015 12:30 AM ffb2060f-9a9e-4858-b1de-34313a4c198b 1/1/2015 10:12 PM 2a00de43-0569-45d8-ba0a-9868f728571c 1/1/2015 10:12 PM b539b688-bbe9-4418-8f34-287192651670 12/30/2014 7:34 PM 42dbf00a-349e-4c52-82db-d6843fe2ce52 12/18/2014 9:51 AM 68cf8f7c-3219-42c9-9543-bc70747f5a8a 12/18/2014 9:51 AM 39c2ce60-1294-4ef6-b568-0918ae9fb19c 12/17/2014 12:11 PM d4bc4b1e-04fd-4566-bba1-11a6e7b445f3 12/15/2014 5:29 PM 3907c5ea-c05e-468d-8eb4-38b60b98dcb8 12/14/2014 12:16 PM

83550940-619c-49ea-babf-7c83d0c352a8 1/5/2015 12:07 PM c8b2cb18-f2d1-4845-8873-278de5f483ec 1/4/2015 12:30 AM ffb2060f-9a9e-4858-b1de-34313a4c198b 1/1/2015 10:12 PM 2a00de43-0569-45d8-ba0a-9868f728571c 1/1/2015 10:12 PM b539b688-bbe9-4418-8f34-287192651670 12/30/2014 7:34 PM 42dbf00a-349e-4c52-82db-d6843fe2ce52 12/18/2014 9:51 AM 68cf8f7c-3219-42c9-9543-bc70747f5a8a 12/18/2014 9:51 AM 39c2ce60-1294-4ef6-b568-0918ae9fb19c 12/17/2014 12:11 PM d4bc4b1e-04fd-4566-bba1-11a6e7b445f3 12/15/2014 5:29 PM 3907c5ea-c05e-468d-8eb4-38b60b98dcb8 12/14/2014 12:16 PM
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

Umnikazi wombuzo

I'm confused. I copied the most recent 10 like you said.

And when I go to that "about:crashes", above the dates it says "Date Submitted"

And I don' t even see a "Submit" button

I'm confused. I copied the most recent 10 like you said. And when I go to that "about:crashes", above the dates it says "Date Submitted" And I don' t even see a "Submit" button

Umnikazi wombuzo

UPDATE: I may have figured it out. And I also have a slight issue

It may have been the VLC Plugin that was causing the issues.

For Firefox, when I went to check if my Plugins are up to date, it said that the VLC Plugin needed to be updated.

I had "2.1.3.0" and I needed to update it to "2.1.5"

I downloaded the file for "2.1.5" and Updated it, but it still says "2.1.3.0" when I check my Firefox addons. And it still says it needs to be updated.

But I went to Firefox Options, then went to "Applications". And when I checked the "Action" of certain content types, I saw that "Use VLC Media Player 2.1.5" was an option.

Originally it was "Use VLC Web Plugin (For Firefox)". Which I assume was "2.1.3.0"

When I made "Use VLC Media Player 2.1.5" the setting for opening some files, "Save Link as" started working. And I was able to save things no problem. I'll know for sure sometime tomorrow if that was the issue when I use a filesharing site for work.

But why does it still say that I need to update VLC?

UPDATE: I may have figured it out. And I also have a slight issue It may have been the VLC Plugin that was causing the issues. For Firefox, when I went to check if my Plugins are up to date, it said that the VLC Plugin needed to be updated. I had "2.1.3.0" and I needed to update it to "2.1.5" I downloaded the file for "2.1.5" and Updated it, but it still says "2.1.3.0" when I check my Firefox addons. And it still says it needs to be updated. But I went to Firefox Options, then went to "Applications". And when I checked the "Action" of certain content types, I saw that "Use VLC Media Player 2.1.5" was an option. Originally it was '''"Use VLC Web Plugin (For Firefox)"'''. Which I assume was "2.1.3.0" When I made '''"Use VLC Media Player 2.1.5"''' the setting for opening some files, "Save Link as" started working. And I was able to save things no problem. I'll know for sure sometime tomorrow if that was the issue when I use a filesharing site for work. But why does it still say that I need to update VLC?

Okulungisiwe ngu kmc524

Umnikazi wombuzo

ANOTHER UPDATE:

Now it's acting up again. But I think VLC is the issue.

Like I said, it says I need to update to 2.1.5, but I downloaded the update and the Plugin for Firefox still says "2.1.3.0" How can I make Firefox recognize 2.1.5?

Also when I try installing 2.1.5 again, it says it's already installed.

And I've tried uninstalling VLC Media Player as a whole, and it does the same thing when I reinstall it. I download 2.1.5, but Firefox says I still have 2.1.3.0 and need an update

ANOTHER UPDATE: Now it's acting up again. But I think VLC is the issue. Like I said, it says I need to update to 2.1.5, but I downloaded the update and the Plugin for Firefox still says "2.1.3.0" How can I make Firefox recognize 2.1.5? Also when I try installing 2.1.5 again, it says it's already installed. And I've tried uninstalling VLC Media Player as a whole, and it does the same thing when I reinstall it. I download 2.1.5, but Firefox says I still have 2.1.3.0 and need an update

Okulungisiwe ngu kmc524

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Go to the VideoLAN - VLC: Official site; http://www.videolan.org/ Get the full installer and save it. After close all other programs. Open your computers programs folder.

Windows: Start > Control Panel > Uninstall Programs. Mac: Open the "Applications" folder. Linux: Check your user manual.

Remove VLC. Then restart the computer. After, install the program.

Go to the VideoLAN - VLC: Official site; '''http://www.videolan.org/''' Get the full installer and save it. After '''close all other programs.''' Open your computers programs folder. '''Windows:''' Start > Control Panel > Uninstall Programs. '''Mac:''' Open the "Applications" folder. '''Linux:''' Check your user manual. Remove VLC. Then '''restart''' the computer. After, install the program.
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

kmc524 said

And I don' t even see a "Submit" button

FredMcD said

Note: If any reports do not have BP in front of the numbers, click it and select Submit.

kmc524 said

Like I said, it says I need to update to 2.1.5, but I downloaded the update and the Plugin for Firefox still says "2.1.3.0" How can I make Firefox recognize 2.1.5?

This is a know issue with the update checker. If the programs web site says you are up to date, then you are fine.

''kmc524 [[#answer-674620|said]]'' <blockquote> And I don' t even see a "Submit" button </blockquote> ''FredMcD [[#answer-674612|said]]'' <blockquote> ''' Note:''' If any reports do not have '''BP''' in front of the numbers, '''click it''' and select '''Submit'''. </blockquote> -------------------------- ''kmc524 [[#answer-674672|said]]'' <blockquote> Like I said, it says I need to update to 2.1.5, but I downloaded the update and the Plugin for Firefox still says "2.1.3.0" How can I make Firefox recognize 2.1.5? </blockquote> This is a know issue with the update checker. If the programs web site says you are up to date, then you are fine.

Umnikazi wombuzo

It didn't work.

When I go to "about:Addons", it still says "VLC Plugin 2.1.3.0"

And it still says that I need to Update and that 2.1.3.0 is Vulnerable

And when actually open VLC Media Player, if I go to "Help", then "About", it says "2.1.5"

It didn't work. When I go to "about:Addons", it still says "VLC Plugin 2.1.3.0" And it still says that I need to Update and that 2.1.3.0 is Vulnerable And when actually open VLC Media Player, if I go to "Help", then "About", it says "2.1.5"

Okulungisiwe ngu kmc524

FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Read the last sentence of my last post.

Read the last sentence of my last post.

Umnikazi wombuzo

Now I'm really confused.

Last night, I went to Firefox Options, then went to "Applications". And when I checked the "Action" of certain content types, I saw that "Use VLC Media Player 2.1.5" was an option.

Originally it was "Use VLC Web Plugin (For Firefox)". Which I assume was "2.1.3.0"

When I made "Use VLC Media Player 2.1.5" the setting for opening some files, "Save Link as" started working. And I was able to save things no problem. But then it just started acting up again.

So now what?

Now I'm really confused. Last night, I went to Firefox Options, then went to "Applications". And when I checked the "Action" of certain content types, I saw that "Use VLC Media Player 2.1.5" was an option. Originally it was "Use VLC Web Plugin (For Firefox)". Which I assume was "2.1.3.0" When I made "Use VLC Media Player 2.1.5" the setting for opening some files, "Save Link as" started working. And I was able to save things no problem. But then it just started acting up again. So now what?
FredMcD
  • Top 10 Contributor
4246 izisombululo 59390 izimpendulo
Kuphostiwe

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?