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Where do emails go when clicked as "not spam" in the spam folder?

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  • Igcine ukuphendulwa ngu toro271

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When the spam folder has an email in it, and I click on "not spam", where does it go, and how do I retrieve it?

Isisombululo esikhethiwe

Hey,

I goggled the problem for you.

According to AOL:

   "If you see a piece of email that is not spam, click the email, and then click This is Not Spam. The message will be automatically moved to your New or Inbox folder. You should then add that email address to your address book or your Custom Sender List (if you have one set up), so that future emails from this sender will not be sent to your Spam folder."

Hope it helps you.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (7)

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That is a question for whatever you are using for email. Like Gmail, Xfinity Mail, Yahoo! Mail, etc.

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I'm using AOL Mail inside Firefox

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Hi, I'm not certain about AOL, but AFAIK they usually just go to your inbox.

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they don't show up in AOL's INBOX

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Isisombululo Esikhethiwe

Hey,

I goggled the problem for you.

According to AOL:

   "If you see a piece of email that is not spam, click the email, and then click This is Not Spam. The message will be automatically moved to your New or Inbox folder. You should then add that email address to your address book or your Custom Sender List (if you have one set up), so that future emails from this sender will not be sent to your Spam folder."

Hope it helps you.

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If possible, you should see if the issue is Firefox specific, by opening AOL in another browser. If it is Firefox, try clearing your cache - Main menu > History (clock face) > Clear Recent History, and tick/check as required. You can also try removing AOL cookies - Main menu > Options (cog wheel) > Privacy tab > Show Cookies (scroll through, select, Remove Cookie). Temporarily disabling any Add-ons is also worth trying - especially ones that updated when the problem first occured - Main menu > Extensions > ('More' to see last update).

Further to the above: If it's an issue in AOL Mail, go to the mail Options > Email Settings > Spam Settings > Blocked Email, and make sure that 'Permanently delete blocked email' isn't selected. You can also adjust the Spam Filter setting - (medium is the default). Hope that will help.

Okulungisiwe ngu Scribe

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Right-clicked the email and clicked "This is not spam" ; worked.

thanks for the advice.