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Firefox 34.0 does not stop when I Exit. It has 2 iterations of Flash Player running with it.

Kuphostiwe

Firefox 34.0, Win 7. I have deinstalled Firefox and installed a fresh copy of FF 34.0. Problem still exists.

I tried the suggested changes in Preferences:Privacy but that only requires me to re-log on to all the sites I normally leave in the logged on state.

What is next?

Firefox 34.0, Win 7. I have deinstalled Firefox and installed a fresh copy of FF 34.0. Problem still exists. I tried the suggested changes in Preferences:Privacy but that only requires me to re-log on to all the sites I normally leave in the logged on state. What is next?

Isisombululo esikhethiwe

Well, I have discovered that Track-Me-Not (trackmenot-0.8.13.xpi) is the cause of this issue. I used process of elimination going through all of my add-ons one at a time. And yes, I have removed the old iteration of "Download Status Bar." I have searched for a newer version of Track-Me-Not (trackmenot-0.8.14.xpi, etc) but to no avail.

This seems to be the fix and as such I want to thank you for all your support.

Good Year, Sir.

Major Howland

Funda le mpendulo ngokuhambisana nalesi sihloko 1

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.5.2 for Mozilla browsers
  • NPWLPG
  • Picasa plugin
  • RealDownloader Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.5.155
  • 5.1.30514.0
  • iTunes Detector Plug-in

Isisebenziso

  • I-ejenti Engumsebenzisi: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0

Eminye Imininingwane

FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

Impendulo Ewusizo

You did not state what it is you tried to do, so we may tell you to do it again.


From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings. It was suppose to have been fixed in v30.

Type about:preferences#privacy <Enter> in the address bar.

The button next to History, select Use Custom Settings.

At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}

You did not state what it is you tried to do, so we may tell you to do it again. ---------------- From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings. It was suppose to have been fixed in v30. Type '''about:preferences#privacy''' <Enter> in the address bar. The button next to '''History,''' select '''Use Custom Settings'''. At the bottom of the page, turn on '''Clear History When Firefox Closes.''' At the far right, press the '''Settings''' button. Turn on ONLY '''Cache''' and '''Form And Search History''' leaving the others off. This is not a cure but will make it easier if Firefox locks up in Windows. '''https://support.mozilla.org/questions/997866''' {web link}

Umnikazi wombuzo

Thank you for your missive. What I was doing was using the Exit function, or the "Restart Button" add-on. In both cases FF does not exit the Task Manager, though it appears to close from the Desktop view. Sometimes I receive a "Mozilla Crash Report" (MCR) and sometimes I do not. I am unable thus far to duplicate when I receive an "MCR."

I have tried what you suggest, but using the Tools Options, Privacy window. The change makes no difference.

I tried the "Type *about:preferences#privacy* <Enter>" approach but I saw nowhere to save the changes, thus I used the "Tools.." method which did allow saving of the configuration you recommended.

Where do we go from here?

Thank you for your help in this matter,

Major Howland

Thank you for your missive. What I was doing was using the Exit function, or the "Restart Button" add-on. In both cases FF does not exit the Task Manager, though it appears to close from the Desktop view. Sometimes I receive a "Mozilla Crash Report" (MCR) and sometimes I do not. I am unable thus far to duplicate when I receive an "MCR." I have tried what you suggest, but using the Tools Options, Privacy window. The change makes no difference. I tried the "Type *about:preferences#privacy* <Enter>" approach but I saw nowhere to save the changes, thus I used the "Tools.." method which did allow saving of the configuration you recommended. Where do we go from here? Thank you for your help in this matter, Major Howland
cor-el
  • Top 10 Contributor
  • Moderator
17771 izisombululo 160723 izimpendulo
Kuphostiwe

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:


Does it make a difference if set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page? (plugins are not affected by Firefox Safe Mode)

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. If necessary then you can open <b>about:</b> pages via the location/address bar. See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter ---- Does it make a difference if set all plugins to "Ask to Activate" on the "Firefox/Tools > Add-ons > Plugins" page? (plugins are not affected by Firefox Safe Mode)
FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

Group, Present Arms ! !


When changing a preference, or a setting in about:congif, the new setting takes place immanently.


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Did you look at my Not A Cure at the bottom of my first post?

See if this link can help; Firefox.exe always open in the Windows Task Manager http://kb.mozillazine.org/Firefox.exe_always_open

'''Group, Present Arms ! !''' ------------------ When changing a preference, or a setting in '''about:congif''', the new setting takes place immanently. --------------------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. -------------------- Did you look at my '''''Not A Cure''''' at the bottom of my first post? See if this link can help; Firefox.exe always open in the Windows Task Manager '''http://kb.mozillazine.org/Firefox.exe_always_open'''

Umnikazi wombuzo

Here are the last 10 Crash Reports:

bp-47341fc1-2963-40f7-9daf-98a132150101 2015.01.01 10:35 bp-f8db9aa7-0555-4651-864a-395c92150101 2015.01.01 10:21 bp-49812b25-cf1d-417a-b4a3-ec11c2150101 2015.01.01 10:17 bp-44dbc551-4daa-4735-851b-2b8dd2150101 2015.01.01 10:15 bp-f9439535-9c89-4499-a4c0-f57cd2141231 2014.12.31 14:23 bp-7d32b864-3c33-482d-a944-aa6162141231 2014.12.31 14:21 bp-21e0f3d7-de03-463b-b769-3c3512141231 2014.12.31 13:35 bp-1ed5e700-1cdd-4be4-ad96-85bdd2141231 2014.12.30 16:37 bp-3713e455-ab5b-43eb-8c1f-c607f2141231 2014.12.30 16:09 bp-e3282b54-7c50-40ef-a3c2-e26862141230 2014.12.30 14:03

Thank you,

Major Howland

Here are the last 10 Crash Reports: bp-47341fc1-2963-40f7-9daf-98a132150101 2015.01.01 10:35 bp-f8db9aa7-0555-4651-864a-395c92150101 2015.01.01 10:21 bp-49812b25-cf1d-417a-b4a3-ec11c2150101 2015.01.01 10:17 bp-44dbc551-4daa-4735-851b-2b8dd2150101 2015.01.01 10:15 bp-f9439535-9c89-4499-a4c0-f57cd2141231 2014.12.31 14:23 bp-7d32b864-3c33-482d-a944-aa6162141231 2014.12.31 14:21 bp-21e0f3d7-de03-463b-b769-3c3512141231 2014.12.31 13:35 bp-1ed5e700-1cdd-4be4-ad96-85bdd2141231 2014.12.30 16:37 bp-3713e455-ab5b-43eb-8c1f-c607f2141231 2014.12.30 16:09 bp-e3282b54-7c50-40ef-a3c2-e26862141230 2014.12.30 14:03 Thank you, Major Howland
FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

The crash report flagged these programs;

api-ms-win-downlevel-version-l1-1-0.dll = Microsoft

IPSEng32.dll = Symantec Intrusion Detection

IPSLdr32.dll = Symantec Intrusion Detection


Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

The crash report flagged these programs; api-ms-win-downlevel-version-l1-1-0.dll = Microsoft IPSEng32.dll = Symantec Intrusion Detection IPSLdr32.dll = Symantec Intrusion Detection ------------------ Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------------ Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.'''
FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

The crash reports also mentioned OpenH264Provider

Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>) <Shift> A)

On the left side of the page, select Plugins. Look for, and set that plugin to Ask To Activate

The crash reports also mentioned '''OpenH264Provider''' Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac:<Command>)'' <Shift> A)''' On the left side of the page, select '''Plugins.''' Look for, and set that plugin to '''Ask To Activate'''
cor-el
  • Top 10 Contributor
  • Moderator
17771 izisombululo 160723 izimpendulo
Kuphostiwe

Can you post your troubleshooting information?

You can check the connection settings.

If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":


Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Can you post your troubleshooting information? *https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page You can check the connection settings. *Tools > Options > Advanced > Network : Connection > Settings *https://support.mozilla.org/kb/Options+window+-+Advanced+panel If you do not need to use a proxy to connect to internet then try to select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly. See "Firefox connection settings": *https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can ----- Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware

Umnikazi wombuzo

I have gone through all the steps suggested above but Firefox 34 still hangs up in the Task Manager. I can either use the Kill FF.bat file or simple request that Firefox load and it does so after I receive a request to Close Firefox.

All for now.

Thanks for your help,

Major Howland

I have gone through all the steps suggested above but Firefox 34 still hangs up in the Task Manager. I can either use the Kill FF.bat file or simple request that Firefox load and it does so after I receive a request to Close Firefox. All for now. Thanks for your help, Major Howland
FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

Please try this Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Please try this Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift ''(Mac Options)'' >''' key, and then starting Firefox. Is the problem still there?

Umnikazi wombuzo

FredMcD, It worked! I presume this means that one or more of my Add-ons is causing the issue. I have the following installed: -Adblock Plus 2.6.6 -Adblock Plus Pop-up Addon 0.9.2 -Addon List Dumper (restartless) 0.1 -Dictionary Lookup Extension 2.1 -Download Manager (S3) 3.08 -Download Status Bar 12.3.0 -Download Statusbar Fixed 1.2.00 -Element Hiding Helper for Adblock Plus 1.3 -Flagfox 5.0.10 -Forecastfox 2.2.4 -Google Earth Plugin 7.1.2.2041 -Google Update 1.3.25.11 -Java Deployment Toolkit 8.0.250.18 11.25.2.18 (Disabled) -Java(TM) Platform SE 8 U25 11.25.2.18 -Multiple Tab Handler 0.8.2014102201 -Norton Toolbar 2014.7.10.12 (Disabled) -OpenH264 Video Codec provided by Cisco Systems, Inc. 1.1 (Disabled) -Organize Status Bar (Revived) 0.1.0 -Restart Button 0.1.5 -TheFreeDictionary.com Lookup 0.3 -TrackMeNot 0.8.13 -Webmail Ad Blocker 4.27 -X-notifier 3.5.2 -Zombie Keys 2.15 -xclear 1.8

Any idea which is the culpret, assuming it is an Add-on issue?

Thank you,

Major Howland

FredMcD, It worked! I presume this means that one or more of my Add-ons is causing the issue. I have the following installed: -Adblock Plus 2.6.6 -Adblock Plus Pop-up Addon 0.9.2 -Addon List Dumper (restartless) 0.1 -Dictionary Lookup Extension 2.1 -Download Manager (S3) 3.08 -Download Status Bar 12.3.0 -Download Statusbar Fixed 1.2.00 -Element Hiding Helper for Adblock Plus 1.3 -Flagfox 5.0.10 -Forecastfox 2.2.4 -Google Earth Plugin 7.1.2.2041 -Google Update 1.3.25.11 -Java Deployment Toolkit 8.0.250.18 11.25.2.18 (Disabled) -Java(TM) Platform SE 8 U25 11.25.2.18 -Multiple Tab Handler 0.8.2014102201 -Norton Toolbar 2014.7.10.12 (Disabled) -OpenH264 Video Codec provided by Cisco Systems, Inc. 1.1 (Disabled) -Organize Status Bar (Revived) 0.1.0 -Restart Button 0.1.5 -TheFreeDictionary.com Lookup 0.3 -TrackMeNot 0.8.13 -Webmail Ad Blocker 4.27 -X-notifier 3.5.2 -Zombie Keys 2.15 -xclear 1.8 Any idea which is the culpret, assuming it is an Add-on issue? Thank you, Major Howland
FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

Lets start with these;

-Addon List Dumper (restartless) 0.1

-Dictionary Lookup Extension 2.1

-Download Status Bar 12.3.0 Are these the same? -Download Statusbar Fixed 1.2.00 or is this a replacement

-Multiple Tab Handler 0.8.2014102201

-Organize Status Bar (Revived) 0.1.0

-X-notifier 3.5.2 -Zombie Keys 2.15 -xclear 1.8

Lets start with these; -Addon List Dumper (restartless) 0.1 -Dictionary Lookup Extension 2.1 -Download Status Bar 12.3.0 Are these the same? -Download Statusbar Fixed 1.2.00 or is this a replacement -Multiple Tab Handler 0.8.2014102201 -Organize Status Bar (Revived) 0.1.0 -X-notifier 3.5.2 -Zombie Keys 2.15 -xclear 1.8

Umnikazi wombuzo

I disabled all that you listed. After reboot, I started FF and then went to Exit. FF dropped out of the Task Manager right-a-way. I tried again, and had the old issue back. I did the start and Exit multiple times but the same issue prevails. You are correct, the "Download Statusbar Fix" is a replacement for "Down Status Bar."

I disabled all that you listed. After reboot, I started FF and then went to Exit. FF dropped out of the Task Manager right-a-way. I tried again, and had the old issue back. I did the start and Exit multiple times but the same issue prevails. You are correct, the "Download Statusbar Fix" is a replacement for "Down Status Bar."
FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

MajorRaven said

"Download Statusbar Fix" is a replacement for "Down Status Bar."

Then the old program should be removed, I think. You will have to check.

If you still have the issue, disable some more add-ons.

''MajorRaven [[#answer-673720|said]]'' <blockquote> "Download Statusbar Fix" is a replacement for "Down Status Bar." </blockquote> Then the old program should be removed, I think. You will have to check. If you still have the issue, disable some more add-ons.

Isisombululo Esikhethiwe

Well, I have discovered that Track-Me-Not (trackmenot-0.8.13.xpi) is the cause of this issue. I used process of elimination going through all of my add-ons one at a time. And yes, I have removed the old iteration of "Download Status Bar." I have searched for a newer version of Track-Me-Not (trackmenot-0.8.14.xpi, etc) but to no avail.

This seems to be the fix and as such I want to thank you for all your support.

Good Year, Sir.

Major Howland

Well, I have discovered that Track-Me-Not (trackmenot-0.8.13.xpi) is the cause of this issue. I used process of elimination going through all of my add-ons one at a time. And yes, I have removed the old iteration of "Download Status Bar." I have searched for a newer version of Track-Me-Not (trackmenot-0.8.14.xpi, etc) but to no avail. This seems to be the fix and as such I want to thank you for all your support. Good Year, Sir. Major Howland
FredMcD
  • Top 10 Contributor
4339 izisombululo 61023 izimpendulo
Kuphostiwe

Impendulo Ewusizo

MajorRaven said

Well, I have discovered that Track-Me-Not is the cause of this issue.

That was very good work. Well Done. Please try to contact the programs support site.

Please flag your last post as Solved Problem so other will know.

''MajorRaven [[#answer-673965|said]]'' <blockquote> Well, I have discovered that Track-Me-Not is the cause of this issue. </blockquote> That was very good work. Well Done. Please try to contact the programs support site. Please flag your last post as '''Solved Problem''' so other will know.

Umnikazi wombuzo

I sent an email to the Track-Me-Not developer web site. I hope this helps other.

Cheers,

Major Howland

I sent an email to the Track-Me-Not developer web site. I hope this helps other. Cheers, Major Howland