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Flash player 16_0_0_235 crashes everytime with a EXCEPTION_BREAKPOINT error

Kuphostiwe

Anytime I try to use the newest version of flash (16_0_0_235) with youtube to run either Hangouts on air or just watch a video it crashes, claiming that a dll has caused a EXCEPTION_BREAKPOINT error. I have tried every solution that Mozilla, Windows, Adobe, and Google has offered to fix the problem but to no avail- even if it temporarily fixes it it does so incompletely (last time videos only played for a few seconds) and soon reverts back to being a problem. The specific DLL is tied to the flash version, however similar setups on other computers in my household are running the same configuration just fine. Is there any way to fix this, or at least get in touch with someone who can help?

related crash report: https://crash-stats.mozilla.com/report/index/ff411382-f4eb-44c8-b6df-7ec722141231

Anytime I try to use the newest version of flash (16_0_0_235) with youtube to run either Hangouts on air or just watch a video it crashes, claiming that a dll has caused a EXCEPTION_BREAKPOINT error. I have tried every solution that Mozilla, Windows, Adobe, and Google has offered to fix the problem but to no avail- even if it temporarily fixes it it does so incompletely (last time videos only played for a few seconds) and soon reverts back to being a problem. The specific DLL is tied to the flash version, however similar setups on other computers in my household are running the same configuration just fine. Is there any way to fix this, or at least get in touch with someone who can help? related crash report: https://crash-stats.mozilla.com/report/index/ff411382-f4eb-44c8-b6df-7ec722141231

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • Amazon MP3 Downloader Plugin 1.0.18
  • Facebook Video Calling Plugin
  • GEPlugin
  • Version 5.4.2.18903
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.60.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.5.155
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
  • 5.1.30514.0
  • Unity Player 4.6.1f1
  • iTunes Detector Plug-in

Isisebenziso

  • Firefox 34.0.5
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Izandiso

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Skype Click to Call 7.3.16540.9015 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 397717aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17415
  • driverDate: 9-30-2014
  • driverDate2:
  • driverVersion: 10.18.10.3958
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 2
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1419986090
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1419986089
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 103375
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

Impendulo Ewusizo

The issue seems to occur after Flash calls some audio-related components of Windows. I'm not very familiar with audio issues, but can you think of any software changes recently that might have affected those bits?

If it is audio-related, the following might be irrelevant, but I'll mention it just in case. This is some standard guidance that addresses the most common issues with the Flash Player plugin.

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

"3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable the protected mode feature of the Flash plugin. That feature has security benefits, but is not compatible with all systems for some reason.

You can disable it by creating or editing a settings file. The following pages/posts provide different approaches:

Any improvement?

The issue seems to occur after Flash calls some audio-related components of Windows. I'm not very familiar with audio issues, but can you think of any software changes recently that might have affected those bits? If it is audio-related, the following might be irrelevant, but I'll mention it just in case. This is some standard guidance that addresses the most common issues with the Flash Player plugin. (1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily. (2) Disable hardware graphics acceleration in Firefox and in Flash (A) In Firefox, un-check the box here and restart: "3-bar" menu button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available" (B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues (3) Disable the protected mode feature of the Flash plugin. That feature has security benefits, but is not compatible with all systems for some reason. You can disable it by creating or editing a settings file. The following pages/posts provide different approaches: * Adobe support article under the heading "Last Resort": [http://forums.adobe.com/message/4468493#TemporaryWorkaround Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?] * Manual steps: https://support.mozilla.org/questions/968190?page=5#answer-509209 * Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078 (alternate version of Carm's batch file with a few changes by me: [https://onedrive.live.com/?cid=f7d304d92388737d&id=F7D304D92388737D!336&ithint=file,.bat&authkey=!AP2FXW2Y_3BXZyo]) Any improvement?

Umnikazi wombuzo

The audio thing is a good lead actually, I'll try updating all my software and see if that helps. The protective mode fix and accelerated hardware fix both have proved ineffective.

The audio thing is a good lead actually, I'll try updating all my software and see if that helps. The protective mode fix and accelerated hardware fix both have proved ineffective.
cor-el
  • Top 10 Contributor
  • Moderator
17678 izisombululo 159899 izimpendulo
Kuphostiwe

I notice that there are also Flash plugin container processes shown in other threads if I click Show/hide other threads.

You can try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test.


[01]: bp-ff411382-f4eb-44c8-b6df-7ec722141231 Dec 31, 2014 [02]: bp-39eedb51-1e81-4823-ad12-09e412141230 Dec 30, 2014 [03]: bp-385dacb0-d9d2-4e77-992d-33c462141230 Dec 30, 2014 [04]: bp-01f99a30-f4c5-4ba7-93be-47ed12141230 Dec 30, 2014 [05]: bp-810439a5-b159-4291-97d6-560292141230 Dec 30, 2014 [06]: bp-2535cfa0-e7ac-433c-a104-167352141230 Dec 30, 2014 [07]: bp-a0a91b5f-ec36-4a5f-9502-eee682141230 Dec 30, 2014

I notice that there are also Flash plugin container processes shown in other threads if I click Show/hide other threads. You can try to boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ----- [01]: bp-ff411382-f4eb-44c8-b6df-7ec722141231 Dec 31, 2014 [02]: bp-39eedb51-1e81-4823-ad12-09e412141230 Dec 30, 2014 [03]: bp-385dacb0-d9d2-4e77-992d-33c462141230 Dec 30, 2014 [04]: bp-01f99a30-f4c5-4ba7-93be-47ed12141230 Dec 30, 2014 [05]: bp-810439a5-b159-4291-97d6-560292141230 Dec 30, 2014 [06]: bp-2535cfa0-e7ac-433c-a104-167352141230 Dec 30, 2014 [07]: bp-a0a91b5f-ec36-4a5f-9502-eee682141230 Dec 30, 2014

Umnikazi wombuzo

UPDATE: I found a graphics driver that had to be updated and bought myself five minutes of it not crashing, but it has since then become broken once more. All my other drivers, including the ones for audio, are up to date so if that is the problem there has to be an inconsistency between a version of them and flash.


I'll try that as a next step cor-el.

UPDATE: I found a graphics driver that had to be updated and bought myself five minutes of it not crashing, but it has since then become broken once more. All my other drivers, including the ones for audio, are up to date so if that is the problem there has to be an inconsistency between a version of them and flash. ----------------- I'll try that as a next step cor-el.
cor-el
  • Top 10 Contributor
  • Moderator
17678 izisombululo 159899 izimpendulo
Kuphostiwe

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player > Storage: Local Storage Settings
    • Remove a specific domain: Local Storage Settings by site
    • Remove all domains: Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

Try to uninstall and reinstall Flash.

You can find the latest Flash player versions for Firefox on this page:

Try to clear the Flash local storage and settings. *Windows Control Panel > Flash Player > Storage: Local Storage Settings **Remove a specific domain: Local Storage Settings by site **Remove all domains: Delete All and Delete Data Flash Website Storage Settings panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html Global Storage Settings Panel: *http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html Try to uninstall and reinstall Flash. *http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html You can find the latest Flash player versions for Firefox on this page: *http://www.adobe.com/special/products/flashplayer/fp_distribution3.html

Umnikazi wombuzo

I did as you suggested and it still didn't work. I think it is something wrong with the update itself.

I did as you suggested and it still didn't work. I think it is something wrong with the update itself.
jscher2000
  • Top 10 Contributor
8837 izisombululo 72222 izimpendulo
Kuphostiwe

You could try the "extended support release" of Flash 13 which is a few tables down on this page: http://www.adobe.com/products/flashplayer/distribution3.html

Most likely you would need to uninstall Flash 16 first or the downgrade may be rejected. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html

You could try the "extended support release" of Flash 13 which is a few tables down on this page: http://www.adobe.com/products/flashplayer/distribution3.html Most likely you would need to uninstall Flash 16 first or the downgrade may be rejected. http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html