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Firefox crashes every time I open Yahoo or Yahoo Mail

Kuphostiwe

I am unable to open Yahoo or Yahoo mail without Firefox spontaneously crashing. I can open Yahoo or Yahoo Mail with Internet Explorer. I have made sure that I have cleared my cookies and cash. I have "RESET" Firefox and I have the current version of Firefox and Adobe Flash. I prefer to use Firefox as I have all of my "favorites" stored here and sync'd with my home computer and smart phone....but if this problem is not resolved shortly, I have no other choice but to switch to Chrome or Internet Explorer.

I am unable to open Yahoo or Yahoo mail without Firefox spontaneously crashing. I can open Yahoo or Yahoo Mail with Internet Explorer. I have made sure that I have cleared my cookies and cash. I have "RESET" Firefox and I have the current version of Firefox and Adobe Flash. I prefer to use Firefox as I have all of my "favorites" stored here and sync'd with my home computer and smart phone....but if this problem is not resolved shortly, I have no other choice but to switch to Chrome or Internet Explorer.

Eminye Imininingwane Yohlelo

Fakela amapulagi

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.07
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.10
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 16.0 r0
  • 5.1.30514.0
  • NPWLPG

Isisebenziso

  • Firefox 34.0.5
  • Umsebenzisi oyi-ejenti: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:34.0) Gecko/20100101 Firefox/34.0
  • I-URL Yokweseka: https://support.mozilla.org/1/firefox/34.0.5/WINNT/en-US/

Izandiso

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Akusebenzi)

I-Javascript

  • incrementalGCEnabled: True

Imidwebo

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 397517aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-25-2011
  • driverDate2:
  • driverVersion: 8.15.10.2342
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Okuthandwayo Okulungisiwe

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.frecency_experiment: 1
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20141126041045
  • browser.startup.homepage_override.buildID: 20141126041045
  • browser.startup.homepage_override.mstone: 34.0.5
  • extensions.lastAppVersion: 34.0.5
  • gfx.direct3d.last_used_feature_level_idx: 0
  • media.gmp-gmpopenh264.lastUpdate: 1418831005
  • media.gmp-gmpopenh264.version: 1.1
  • media.gmp-manager.lastCheck: 1418830996
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • Umsebenzisi JS: Cha
  • Ukufinyeleleka: Cha
philipp
  • Top 25 Contributor
  • Moderator
5330 izisombululo 23538 izimpendulo
Kuphostiwe

hello rdmoore7, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello rdmoore7, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.